Quick Guide – Terms
iPlum Features
How to fix or update billing in iPlum web portal?
Tutorial: Phone Tree, Auto-Attendant (IVR) with Extensions
How to port a number into iPlum?
How to enable auto reload in web portal billing?
How to do call recording using iPlum?
How does iPlum multi-user team master account work?
How to setup a fax line, send and receive faxes?
How does iPlum call forwarding work?
How to setup 2 or more iPlum numbers on same device?
How to add, edit or create new user & shared user accounts?
What is shared number?
How to change web session settings?
How to change call and text alert notifications in web portal?
How to make or receive calls using iPlum web portal?
How to setup "Out of Office" message in iPlum?
Text Messaging Registration
Consolidated Billing Details
CMS Compliance Requirements for Insurance Brokers
How to stop spammers by creating free phone tree?
How does music on hold (MOH) work?
Mobile Communication Compliance
Is iPlum HIPAA & HITECH Compliant?
How to stop my calls or number being label as spam with carriers?
How iPlum Do Not Disturb (DND) work?
How to bulk upload new users?
How to port or transfer a Google Voice, Google Fi or G Suite number into iPlum?
How to record voicemail greeting?
Port out instructions for various carriers
How to setup voice announcement before ringing or out of office greeting?
How to record phone tree greeting?
How to add phone tree and extensions to an existing phone number?
How do I cancel, deactivate, disconnect, delete or stop my iPlum number account?
How to buy iPlum number or usage credits online?
How do I setup iPlum app on my device?
How to get iPlum number using Apple App Store or Google Play?
How to transfer your number subscription to iPlum web portal billing?
I can't see my iPlum phone number after purchase?
How to make international calls using iPlum?
How to send international texts using iPlum?
How to reactivate, reinstate or reestablish a cancelled iPlum phone number?
How to change iPlum phone number?
How to block or stop spam calls, text or fax in my iPlum account?
How to change, upgrade or downgrade iPlum plan online?
How do I get a Canada number in iPlum?
How to update my iPlum name and email?
What is behind iPlum app color scheme?
How do I find my iPlum usage logs?
Do external toll free calls use up iPlum usage credits?
Payment or financial issues making iPlum purchases using Apple App Store or Google Play?
Can I use iPlum when roaming out of country?
How to bulk upload contacts?
How to see my iPlum purchases in Apple App Store?
How much data is used by the app?
Will I miss the calls or message when app is not running?
Does iPlum calling work with bluetooth?
Can I port-out the iPlum phone number to another carrier?
Refund Policy
What is deprecated plan and how to fix it?
How to create text templates?
Business Contacts, Groups and Secure Texting
How to setup secure texting with free accounts for your clients?
How to send a document, file, photo, audio, video as SMS on iPhone or iPad?
Get advanced texting features at iPlum
Porting a US or Canada number to iPlum while living abroad
How to change voicemail settings: ringing time, voicemail to email alerts, transcriptions, notes?
How to create text signature?
How to setup text to email?
How to setup main iPlum number to route calls to multiple phones or users?
How does business hours feature work?
How to change privacy settings for compliance?
How to get help if account is locked due to 2FA?
How to get Business Associate Agreement (BAA) for HIPAA compliance?
How does iPlum smart call transfer work?
How does iPlum SmartConnect work?
How to stop any incoming calls are going to my personal voicemail?
How to setup outgoing iPlum calls to flow via voice network instead of data network?
How to setup incoming iPlum calls to flow via voice network instead of data?
How does press any key work for incoming calls?
How does auto-text reply for texts & missed calls work?
How do you schedule a text?
How to setup advanced password policy?
Error: Google Play store app not updated on this device?
How to delete a voicemail?
How to change iPlum Caller-ID?
How to change from a local iPlum number to a toll-free number or toll-free to local?
How to add international contact for easy calling in iPlum?
How to setup call forwarding from external number to iPlum number while travelling?
How does enhanced voicemail work with bigger storage and voicemail transcription?
How to send a file or document using iPlum?
Why do I see iPlum audio in my iPhone recents?
I have forgotten my login-id or password?
Can I activate social media like Whatsapp or receive bank codes?
How to change iPlum Login, Name, Email or Caller-ID?
How to change or update password?
I get frequent logout or signout from the app
How can I message to short codes using iPlum?
Why I can't connect or make calls using Wi-Fi or Carrier data?
Permissions, Settings for iPlum app?
I am not receiving alerts for calls and messages when my app is closed?
What should I do if my app is not responding?
Why can’t I record audio for my iPlum message?
Why can’t I attach photos to my iPlum message?
How to lock or unlock an iPlum phone number?
How to change a sub-account to be primary account?
How to detach or release an active iPlum sub-account to be an independent iPlum account?
How to reassign a line to a different user?
Where is my iPlum phone number in the app?
I am not able to make calls. The spinner in my app keep circling?
When I change my phone, does my iPlum login number change?
How does iPlum backup & restore work?
Why my iPlum number is not showing up as caller-id when I dial-out in some countries?
How to get iPlum app update from App Store instead of iCloud backup?
How to setup iPlum APIs for getting automatic usage logs?
How to change ringtones?
How to create web link for iPlum portal on iPhone or iPad?
Text Error – Text registration missing
User Verification Required
Text Error Toll-free Text registration missing
Text Error - Old iPlum number inactive
Text Error - Recipient opt out
Text Error – Plan deprecated. Upgrade number plan
Text Error - Group messaging not supported
Text Error - Text verification is not complete
Text Error - You have disabled texting
Text Error - Open Ticket
Text Error - Failed
Text Error - Failed as SPAM
Text Error - Account blocked
Text Error - iPlum number not provisioned
Text Error - No active iPlum number
Text Error - Insufficient Credits
