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Communications across healthcare practices have shifted toward text messaging. But patient conversations remain tucked away inside isolated provider accounts.

A patient conversation rarely ends with the last message in the thread. On one hand, a receptionist can acknowledge a patient request. On the other hand, a clinician might need to review it, and another colleague to follow up, even when the last message makes the thread look complete.

In healthcare, a missed call is more than an inconvenience. It can also mean a delayed prescription, a missed appointment, or an unaddressed medical emergency.

The following sections explain how WORM archiving works, how it fits within financial recordkeeping requirements, and how iPlum can help ensure compliance.

Here’s how to prepare alternative communication arrangements, assign responsibilities, and test that calls, texts, and archiving work as intended before an interruption occurs.

Here is what you need to know to send legal, secure text reminders that protect both your patients and your practice.

EHRs play an essential role in protecting patient information and documenting care. However, patient care also involves conversations outside the EHR. Therefore, calls, texts, and voicemail need security measures appropriate to those channels.

Healthcare organizations routinely use phone numbers as if they're a reliable link to a patient's identity. However, a phone number is not proof of a patient's identity.

The article discusses these compliance questions and explains how your firm can help you resolve them with iPlum's Shared Line.

This article delves into how to prevent sensitive texts from appearing on locked screens, and how iPlum’s secure texting can form part of your firm’s setup for managing confidential client communications.

This article zeroes in on the chain of custody for recorded client calls. It also talks about how iPlum's phone system for lawyers can improve your firm's management of recorded client communications.

In this article, we explain when that obligation begins, which text messages and related records to preserve, and how to put a legal hold into effect. We also discuss how iPlum's phone system for law firms can contribute to your client message preservation procedures.