A Complete Business Phone System for Modern Teams

iPlum brings business calling, texting, voicemail, phone trees, extensions and team management together in one mobile-first phone system. Employees can use dedicated business numbers on their existing mobile devices while administrators centrally manage users, numbers and call flows—without requiring traditional office phone hardware.

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Business Calling & Texting
account_tree
Phone Tree & Auto-Attendant
call_split
Extensions & Call Routing
voicemail
Business Voicemail
admin_panel_settings
Centralized Team Management
schedule
Business Hours & Auto-Reply
phone_forwarded
Call Transfer & Forwarding
devices
Bring Your Own Device (BYOD)
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Built-In Phone Tree, Auto-Attendant & Extensions

Create a professional phone tree that greets callers and routes them to the right employee, department or destination. iPlum's built-in auto-attendant and extensions let you design cloud-based call flows and route calls to iPlum or external phone numbers.

Why Businesses Choose a Mobile-First Phone System

A mobile-first business phone system gives employees professional calling and texting without tying them to a desk phone. Businesses can route incoming calls, manage extensions and users centrally, and let employees communicate from the office, home or on the go using their existing devices.

Business Phone System Features That Help Teams Stay Connected

  • Welcome callers with business-branded messaging.
  • Transfer callers to extensions, departments, or voicemails.
  • Filter and manage different call flows.
  • Create special announcements, directions, and hours.
HD Calling
Messaging
Recording
Voicemail
Carrier, wi-fi
porting
Auto Attendant
(IVR)
Team Account

50+ Calling & Texting Features

Customer Service (U.S. Based)

Local & 800 Toll-Free Numbers

Number Portability

Call Mode: Voice Network or Wi-Fi/Data

True Caller-ID with Call Return

Phone-Tree & Extensions

Business Team Account

Business Hours

Domestic Calling

International Calling

Secure Texting

Domestic Texting

International Texting

MMS: Audio, Photo, Video, Short-codes

Cloud Voicemail

Email Alerts for Voicemail

Custom Voicemail Greeting

Call Notifications

Transcriptions for Voicemail

Out-of-Office Greeting

Custom Auto Attendant Greeting

Call Transfer

Music on Hold

Create Forwarding Extensions

Call Management Rules

Text to Speech Greetings

Signature Text

Auto-Text Missed Calls & SMS

Auto-Text Business Hours

Auto Attendant (IVR)

Fax

Business Contacts

Favorites Address Book

Text Archiving, Backup

Text to Email

Schedule Text

Pin Text

Multiple Call Forwarding – Global

Multiple Inbound Paths

Call Recording

Announcement Call Recording Compliance

Calling & Texting Logs

Do Not Disturb

Password Lock

Reactivate Number

Change/Swap Number

Block Phone Numbers

Ringtones & Message Tones

HIPAA & HITECH Compliance

BAA: Business Associate Agreement

AES-256 Data Encryption & PKI Cryptography

Bring-Your-Own-Device ready (BYOD)

Cloud-Based Group Management Console

REST APIs for Usage Management

Universal Links for Developer Integration

iPhone & iPad

Android: Smartphone, Tablet, Chromebook

23 Languages, 200 countries

Does iPlum include a phone tree and auto-attendant?

Yes. Phone Tree, Auto-Attendant (IVR) and Extensions are built into iPlum business phone service, so businesses can greet callers and route calls to employees, departments or other destinations without a traditional receptionist.

How many extensions can I create in my business phone system?

You can create unlimited extensions and route them to iPlum users. Extensions can ring a single or multiple users in sequential or simultaneous call routing flows.

Can employees use iPlum on their existing mobile phones?

Yes. Employees can use a dedicated iPlum business number on their existing mobile phones while keeping business and personal communications separate. This lets teams work from the office, home or on the go without requiring dedicated desk-phone hardware.

Does iPlum support business call recording?

Yes. iPlum supports business call recording. Recordings can be accessed through the iPlum online portal or app, and an optional consent message can be used for incoming calls when required by applicable laws or company policy.

Can administrators centrally manage phone numbers and users?

Yes, you can set up an account and then add "Additional Lines" to manage phone numbers and features for your users centrally from the cloud-based console. You can change call flows for Auto-Attendant extensions, set up greeting, and more using the iPlum portal. How to set up an iPlum account with multiple users?

Can I port my existing business phone number to iPlum?
  • Get a new iPlum business number and set up your auto-attendant.
  • Transfer or port your existing number into iPlum.
  • Use your existing number and set call forwarding from it to an iPlum number where you set up auto-attendant.
Can I transfer calls between employees or other phone numbers?

Yes. Calls can be transferred to another iPlum or external phone number. For supported call flows, users can transfer a connected call by pressing *7 and entering the destination phone number followed by #.

Can iPlum receive multiple simultaneous business calls?

Yes. iPlum supports multiple simultaneous calling paths, helping businesses receive concurrent incoming calls without relying on a single traditional phone line. This is especially useful when an iPlum number is used as the main business number.

How many extensions can I create in my business phone system?
You can create unlimited extensions and route them to iPlum users. Extensions can ring a single or multiple users in sequential or simultaneous call routing flows. Check out the examples here.
Can employees use iPlum on their existing mobile phones?
Yes. Employees can use a dedicated iPlum business number on their existing mobile phones while keeping business and personal communications separate. Teams can work from the office, home or on the go without requiring dedicated desk-phone hardware.
Can iPlum receive multiple simultaneous business calls?
Yes. iPlum supports multiple simultaneous calling paths, helping businesses receive concurrent incoming calls without relying on a single traditional phone line. This is especially useful when an iPlum number is used as the main business number.
Does iPlum support business call recording?
Yes. iPlum supports business call recording. Recordings can be accessed through the iPlum online portal or app, and an optional consent message can be used for incoming calls when required by applicable laws or company policy.
Can administrators centrally manage phone numbers and users?
Yes. Administrators can centrally manage business phone numbers, users and communication settings through the iPlum online portal. Teams can add lines, manage users, configure greetings, extensions and call flows from one account.
Can I port my existing business phone number to iPlum?
  • Get a new iPlum business number and set up your auto-attendant.
  • Transfer or port your existing number into iPlum.
  • Use your existing number and set call forwarding from it to an iPlum number where you set up auto-attendant.
Can I transfer calls between team members?
Yes. iPlum supports call transfer so team members can move an active business call to another iPlum user when needed.
Does iPlum support multiple simultaneous calling paths?
Yes. iPlum supports multiple simultaneous calling paths, allowing a business number to handle concurrent incoming calls. This is especially useful when iPlum is used as the main number for a business or team.