The insurance sector cannot succeed at serving clients without rigorous security measures, competent team collaboration, and predictable communication systems. As technology advances, many companies in this industry are turning to modern online solutions to help them streamline their process and enhance the experience they can give their customers.
iPlum is the #1 Phone App for Business, and it has the power to revolutionize the way players in the insurance world operate. Here’s what the app can do for you.
When you’re in the business of providing risk management through the insurance contracts you offer, security is paramount. Your policyholders will want to know that their important data is kept safe at all times. iPlum has several features that make this possible. Our advanced password policy will protect your data with encryption, 2FA, password complexity, and expiration. You can even text on secure channels straight from the app, and your clients will be able to download iPlum for free to message you safely. Finally, you can rest assured that your business falls in line with regulatory compliances because of our mobile call recording and text archiving capabilities.
When insurers work in teams to collaborate on customer service and outcomes, they can enjoy increased productivity, scalable growth, and higher agent satisfaction. But keeping your service consistent across the board is important to make clients feel valued and safe. Ensuring that your team is on the same page at all times will allow the people you serve to receive the highest standard of insurance assistance. This will encourage them to trust your organization and keep you as their insurance provider long term. With iPlum, you get one central portal to conveniently manage your team members and give different people different permissions. All your employees need to do is install the app on their mobile device, and you’re all set!
When your clients need to get in touch with you about matters involving their insurance plan, it is absolutely crucial that you have reliable and high-quality methods of assisting them. A faulty phone line or calls that constantly cut in and out will not make a good impression. iPlum proudly offers dual calling reliability, so you always have the highest phone quality, no matter where you are. You can also set up auto text replies, voicemail transcriptions, call recordings, out-of-office greetings, and more. This way, your clients will never get frustrated or be left in the dark wondering if your company cares about their query.
In addition to all these, our app offers many convenient features that will make your life easier. These include a professional phone tree with virtual extensions, a business phonebook CRM that separates your personal contacts from your professional ones, a report center that helps you check account activity, and much more.
Give iPlum a try for your company and experience the difference for yourself. It can change the game no matter how big or small your team is.