How Does Mobile Call Recording & Texting Compliance Work?

Eliminate Off-Channel Communication Risks

‍In an era of aggressive SEC and FINRA enforcement, "off-channel" communication is the leading cause of multi-million dollar fines. iPlum's Enterprise solution moves your firm beyond simple "backups" to a state of Regulatory Readiness. By providing a dedicated virtual line on your existing mobile device, we ensure that every client interaction is siloed, captured, and archived automatically—eliminating the risk of advisors using personal SMS for business business.

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Audit-Ready Mobile Archiving Features
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  • WORM-Compliant Text Archiving: Secure your records in a non-rewriteable, non-erasable (WORM) format, satisfying SEC Rule 17a-4 and FINRA Rule 4511.
  • Immutable Call Recording: Automated, bidirectional recording for every call. No manual "start" button required, ensuring 100% capture for FINRA Rule 3170 (Taping Rule).
  • Automated Disclosure Greetings: Protect your firm from wiretapping liability with built-in, customizable dual-party consent announcements.
  • 10-Year Data Retention: Financial records require long-term durability. Our Enterprise cloud vault provides up to 10 years of secure storage with instant searchability for examiners.
  • Centralized Compliance Console: CCOs can manage users, set global password policies, and pull audit logs for the entire firm from a single dashboard.

Innovative Features On Your Mobile

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HD Calling
chat
Messaging
mic
Recording
voicemail
Voicemail
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Carrier, wi-fi
dialpad
porting
account_tree
Auto Attendant
groups
Team Account
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Who Needs Mobile Phone Communications Compliance?

Finance, legal, insurance, real estate, mortgage, brokers, sales, and service sector professionals need mobile call recording and texting compliances. The client communication needs to be protected and archived. iPlum provides you with a solution.

How Does it Affect CMS Insurance Brokers for Compliance?

According to new CMS requirements for the insurance industry, all client communications must be recorded and archived for ten years. In case of a client dispute, the information needs to be readily available for full transparency. It also requires that a special announcement be played before the start of the call. Check this page for pricing details.

What is Dodd-Frank & Consumer Protection Act for Mobile Compliance?

In order to prevent another financial crisis like 2008 from occurring in the future, the Dodd-Frank act aims to improve financial stability by increasing transparency in the system.

Dodd-Frank Act was passed in 2010. In order to protect consumers from receiving fraudulent financial advice, many regulatory changes require all calls and texts to be recorded and archived for greater accountability.

The new Commodity Futures Trading Commission (CFTC) rules in 2012 require brokers to record phone conversations across mobile lines. By recording the conversations made by the financial companies, the sector can achieve transparency and reduce liability.

What is the Cost of a Compliance Solution?

iPlum provides you with a simple and cost-effective solution. You would buy any unlimited iPlum number plan and add the mobile communication compliance feature to it. Check plan details.

Does iPlum Provide Team Solutions at Corporate Level?

Yes, with an iPlum business account, you can set up multiple sub-accounts for your team associates and give them a separate line on their existing mobile phone with compliance requirements. All this is managed using a central console.

Can I Record Both Incoming and Outgoing Calls?

Yes, iPlum provides bidirectional recording for both incoming and outgoing calls. iPlum provides a standard announcement for recording calls alerting the other party that their conversations will be recorded.

Can I Text My Clients using iPlum and Archive them?

Yes, iPlum provides bidirectional texting and archives them in the iPlum portal for extended periods for financial regulatory compliance.

How Does it Affect CMS Insurance Brokers for Compliance?

According to new CMS requirements for the insurance industry, all client communications must be recorded and archived for ten years. In case of a client dispute, the information needs to be readily available for full transparency. It also requires that a special announcement be played before the start of the call. Check this page for pricing details.

What is Gramm-Leach-Bliley Act for Data Security in Financial Sector?

The Gramm-Leach-Bliley Act (GLB Act or GLBA) of 1999 is also known as the Financial Modernization Act. It is designed to protect consumers’ private information and apply specific protections to customers’ private data in accordance with a written information security plan created by the institution.

Can I Play a Special Announcement With Every Call?

Yes, you can add a special announcement to play automatically at the beginning of every call for your compliance requirements.

Does iPlum Provide the Privacy and Security Required for Business Communication?

Yes, iPlum is a business service with complete privacy and security. iPlum provides security encryption for both data at rest and during flow. One can also set up advanced password policies required for enterprise communication.

Can I Play and Download My Call Recordings?

Yes, you can play your recordings in the iPlum app and iPlum portal. You can download and store audio files at the iPlum portal.

Can I Transfer or Port My Existing Number Into iPlum?

Yes, you can make your existing landline or mobile number compliant by porting into iPlum. Check step by step process here.

Does iPlum support SEC Rule 17a-4 and FINRA Rule 4511?
Yes. iPlum provides a secure environment that captures all business-related voice and text communications. Records are stored in a non-rewriteable, non-erasable (WORM) format with a robust audit trail, satisfying the strict data integrity requirements of the SEC and FINRA.
How long are communication records retained for financial audits?
iPlum offers flexible retention periods, including the industry-standard 6-year and 10-year archiving options. This ensures that your firm remains compliant with both federal mandates and state-specific financial regulations.
Can iPlum help my firm comply with the "Taping Rule" (FINRA Rule 3170)?
For firms designated as "taping firms," iPlum automates the recording of all inbound and outbound calls. These recordings are cataloged by date and iPlum number, allowing compliance officers to review and report on telemarketing activities as required by FINRA.
Is the archived data stored in WORM (Write Once, Read Many) format?
Yes. To prevent the alteration or deletion of records—a critical requirement for financial exams—iPlum uses WORM-compliant storage. This ensures that once a text or call is recorded, it cannot be tampered with.
Can I separate my personal and professional communications on one device?
Yes. iPlum provides a dedicated second phone line via an app. This allows financial professionals to keep their personal life private while ensuring all client-facing business communications are captured and archived in a separate, secure container.
Does the system provide a "dual-party consent" disclaimer for call recording?
Yes. You can enable an automated voice announcement at the start of every call to notify clients that the line is being recorded for compliance and quality purposes, helping you adhere to state-specific "all-party consent" laws.
Which iPlum plan works for Call Recording and Texting Compliance?
iPlum Enterprise plan is suited for calling recording and text messaging compliance for professionals working in these sectors.
FINRA, SEC, AICPA SOC and other regulations require mobile communication compliance.
What is Dodd-Frank & Consumer Protection Act for Mobile Compliance?
In order to prevent another financial crisis like 2008 from occurring in the future, the Dodd-Frank act aims to improve financial stability by increasing transparency in the system. Dodd-Frank Act was passed in 2010. In order to protect consumers from receiving fraudulent financial advice, many regulatory changes require all calls and texts to be recorded and archived for greater accountability.
What are Commodity Futures Trading Commission (CFTC) rules requirements?
The new Commodity Futures Trading Commission (CFTC) rules in 2012 require brokers to record phone conversations across mobile lines. By recording the conversations made by the financial companies, the sector can achieve transparency and reduce liability.
Why Are Businesses Using Mobile Second Line Instead Of Landline For Employees?
Nowadays, employees are mobile. They are not tied to a desk at all times. Customers expect to reach them during business hours. Texting is becoming a modern tool. Landline doesn’t offer these options. More businesses are moving from fixed landline phones to a mobile second line for employees.
Why Are Businesses Using Mobile Second Line Instead Of Landline For Employees?
Nowadays, employees are mobile. They are not tied to a desk at all times. Customers expect to reach them during business hours. Texting is becoming a modern tool. Landline doesn’t offer these options. More businesses are moving from fixed landline phones to a mobile second line for employees.
What is Gramm-Leach-Bliley Act for Data Security in Financial Sector?
The Gramm-Leach-Bliley Act (GLB Act or GLBA) of 1999 is also known as the Financial Modernization Act. It is designed to protect consumers’ private information and apply specific protections to customers’ private data in accordance with a written information security plan created by the institution.
Do The Second Line Numbers At iPlum Have Multiple Paths For Simultaneous Calls?
iPlum has a unique proposition with any number of simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. At iPlum, the multiple paths are default in all iPlum numbers. This means you can receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as a front end to a business.
Can I Get A Local Number As a Second Line?
iPlum provides local numbers in all US and Canadian states. We provide access to millions of local numbers. You always get the option to choose your number from the iPlum numbers inventory.
How Does it Affect CMS Insurance Brokers for Compliance?
According to new CMS requirements for the insurance industry, all client communications must be recorded and archived. In case of a client dispute, the information needs to be readily available for full transparency. It also requires that a special announcement be played before the start of the call. Check this page for details.
Does iPlum Provide Team Solutions at Corporate Level?
Yes, with an iPlum business account, you can set up multiple sub-accounts for your team associates and give them a separate line on their existing mobile phone with compliance requirements. All this is managed using a central console.
Can I Record Both Incoming and Outgoing Calls?
Yes, iPlum provides bidirectional recording for both incoming and outgoing calls. iPlum provides a standard announcement for recording calls alerting the other party that their conversations will be recorded.
Can I Text My Clients using iPlum and Archive them?
Yes, iPlum provides bidirectional texting and archives them in the iPlum portal for financial regulatory compliance.
Can I Setup Business Hours?
Yes, you can setup business hours so that clients can reach you when you are working and leave you a professional message when you are not available.
Does iPlum Provide the Privacy and Security Required for Business Communication?
Yes, iPlum is a business service with complete privacy and security. iPlum provides security encryption for both data at rest and during flow. One can also set up advanced password policies required for enterprise communication.
Can I Transfer or Port My Existing Number Into iPlum?
Yes, you can make your existing landline or mobile number compliant by porting into iPlum. Check step by step process here.
Can I Play and Download My Call Recordings?
Yes, you can play your recordings in the iPlum app and iPlum portal. You can download and store audio files at the iPlum portal.



Comparison: iPlum vs. Generic Communication Tools


iPlum (Enterprise-Grade)
Native Mobile Phone
Traditional Hardware
SEC/FINRA Compliance
Full. Automated capture & WORM archiving.
None. No record-keeping for text/calls.
Partial. Often lacks mobile SMS capture.
Data Integrity
WORM Storage. Non-erasable, non-rewriteable.
User-Controlled. Messages can be deleted.
Varies. Often requires expensive add-ons.
Privacy (BYOD)
Virtual 2nd Line. Business and personal stay separate.
No Privacy. Business & personal mix on one line.
No Mobility. Desk-bound or requires porting.
Call Recording
Automatic & Bidirectional. No manual start needed.
Manual / Blocked. Carrier/OS restrictions apply.
Hardware-Based. Only works when in the office.
Audit Readiness
Central Console. Instant search & export for audits.
Manual Discovery. Screen-shotting individual phones.
Slow. Requires IT to pull server logs.
Consent Greeting
Built-in. Automated "Recorded line" disclaimer.
No. Risks wiretapping law violations.
Manual. Depends on desk phone config.

50+ Calling & Texting Features

Customer Service (U.S. Based)

Local & 800 Toll-Free Numbers

Number Portability

Call Mode: Voice Network or Wi-Fi/Data

True Caller-ID with Call Return

Phone-Tree & Extensions

Business Team Account

Business Hours

Domestic Calling

International Calling

Secure Texting

Domestic Texting

International Texting

MMS: Audio, Photo, Video, Short-codes

Cloud Voicemail

Email Alerts for Voicemail

Custom Voicemail Greeting

Call Notifications

Transcriptions for Voicemail

Out-of-Office Greeting

Custom Auto Attendant Greeting

Call Transfer

Music on Hold

Create Forwarding Extensions

Call Management Rules

Text to Speech Greetings

Signature Text

Auto-Text Missed Calls & SMS

Auto-Text Business Hours

Auto Attendant (IVR)

Fax

Business Contacts

Favorites Address Book

Text Archiving, Backup

Text to Email

Schedule Text

Pin Text

Multiple Call Forwarding – Global

Multiple Inbound Paths

Call Recording

Announcement Call Recording Compliance

Calling & Texting Logs

Do Not Disturb

Password Lock

Reactivate Number

Change/Swap Number

Block Phone Numbers

Ringtones & Message Tones

HIPAA & HITECH Compliance

BAA: Business Associate Agreement

AES-256 Data Encryption & PKI Cryptography

Bring-Your-Own-Device ready (BYOD)

Cloud-Based Group Management Console

REST APIs for Usage Management

Universal Links for Developer Integration

iPhone & iPad

Android: Smartphone, Tablet, Chromebook

23 Languages, 200 countries