How Does iPlum Mobile Compliance Work for Finance Professionals?

Eliminate Off-Channel Communication Risks

‍In an era of aggressive SEC and FINRA enforcement, "off-channel" communication is the leading cause of multi-million dollar fines. iPlum's Enterprise solution moves your firm beyond simple "backups" to a state of Regulatory Readiness. By providing a dedicated virtual line on your existing mobile device, we ensure that every client interaction is siloed, captured, and archived automatically—eliminating the risk of advisors using personal SMS for business business.

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Audit-Ready Mobile Archiving Features
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  • WORM-Compliant Text Archiving: Store supported communication records in non-rewriteable, non-erasable WORM storage designed to support recordkeeping requirements such as SEC Rule 17a-4 and FINRA Rule 4511..
  • Immutable Call Recording: Automated, bidirectional recording for every call. No manual "start" button required, ensuring 100% capture for FINRA Rule 3170 (Taping Rule).
  • Automated Disclosure Greetings: Protect your firm from wiretapping liability with built-in, customizable dual-party consent announcements.
  • 10-Year Data Retention: Financial records require long-term durability. Our Enterprise cloud vault provides up to 10 years of secure storage with instant searchability for examiners.
  • Centralized Compliance Console: CCOs can manage users, set global password policies, and pull audit logs for the entire firm from a single dashboard.

Innovative Features On Your Mobile

phone_iphone
HD Calling
chat
Business Texting
mic
Call Recording
voicemail
Voicemail
signal_cellular_alt
Voice / Wi-Fi
dialpad
porting
account_tree
Phone Tree
groups
Team Account
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Who Needs Mobile Phone Communications Compliance?

Finance, legal, insurance, real estate, mortgage, brokerage, sales, and service-sector professionals may need mobile communication compliance capabilities. Client communications may need to be protected and archived. iPlum provides tools to support these workflows.

How Does it Affect CMS Insurance Brokers for Compliance?

CMS requirements can include call recording, retention and disclosure obligations for certain insurance and Medicare-related communications. Organizations should determine which requirements apply to their specific activities and configure recording, retention and announcements accordingly. Check this page for pricing details.

What is Dodd-Frank & Consumer Protection Act for Mobile Compliance?

In order to prevent another financial crisis like 2008 from occurring in the future, the Dodd-Frank act aims to improve financial stability by increasing transparency in the system.

Dodd-Frank Act was passed in 2010. In order to protect consumers from receiving fraudulent financial advice, many regulatory changes require all calls and texts to be recorded and archived for greater accountability.

The new Commodity Futures Trading Commission (CFTC) rules in 2012 require brokers to record phone conversations across mobile lines. By recording the conversations made by the financial companies, the sector can achieve transparency and reduce liability.

What is the Cost of a Compliance Solution?

iPlum Enterprise is designed for organizations that need call recording and long-term communication archiving. See the Pricing page for current plan details. plan details.

Does iPlum Provide Team Solutions at Corporate Level?

Yes, with an iPlum business account, you can set up multiple sub-accounts for your team associates and give them a separate line on their existing mobile phone with compliance requirements. All this is managed using a central console.

Can I Record Both Incoming and Outgoing Calls?

Yes, iPlum provides bidirectional recording for both incoming and outgoing calls. iPlum provides a standard announcement for recording calls alerting the other party that their conversations will be recorded.

Can I Archive Business Text Messages with iPlum?

Yes, iPlum provides bidirectional texting and archives them in the iPlum portal for extended periods for financial regulatory compliance.

How Does it Affect CMS Insurance Brokers for Compliance?

CMS requirements can include call recording, retention and disclosure obligations for certain insurance and Medicare-related communications. Organizations should determine which requirements apply to their specific activities and configure recording, retention and announcements accordingly. Check this page for pricing details.

What Is the Gramm-Leach-Bliley Act (GLBA)?

The Gramm-Leach-Bliley Act (GLB Act or GLBA) of 1999 is also known as the Financial Modernization Act. It is designed to protect consumers’ private information and apply specific protections to customers’ private data in accordance with a written information security plan created by the institution.

Can I Play a Special Announcement With Every Call?

Yes, you can add a special announcement to play automatically at the beginning of every call for your compliance requirements.

Does iPlum Provide the Privacy and Security Required for Business Communication?

Yes. iPlum provides privacy and security-focused business communication features, including encryption technologies, administrative controls and advanced password policies.

Can I Play and Download My Call Recordings?

Yes, you can play your recordings in the iPlum app and iPlum portal. You can download and store audio files at the iPlum portal.

Can I Port My Existing Number to iPlum?

Yes. You can port an eligible existing landline or mobile number to iPlum and use supported iPlum compliance, recording and archiving features with that number. Check step by step process here.

Does iPlum support SEC Rule 17a-4 and FINRA Rule 4511?
Yes. iPlum provides a secure environment that captures supported business-related voice and text communications. Records can be stored in a non-rewriteable, non-erasable (WORM) format with an audit trail, designed to support SEC and FINRA recordkeeping and data-integrity requirements.
How long are communication records retained for financial audits?
iPlum offers flexible retention periods, including long-term archiving options. These retention options can help firms support applicable recordkeeping and retention requirements.
Can iPlum help my firm comply with the "Taping Rule" (FINRA Rule 3170)?
For firms subject to FINRA Rule 3170, iPlum can automate recording of supported inbound and outbound business calls and organize recordings for administrative review and recordkeeping.
Is the archived data stored in WORM (Write Once, Read Many) format?
Yes. To prevent the alteration or deletion of records—a critical requirement for financial exams—iPlum uses WORM-compliant storage. This ensures that once a text or call is recorded, it cannot be tampered with.
Can I separate my personal and professional communications on one device?
Yes. iPlum provides a dedicated second phone line via an app. This allows financial professionals to keep their personal life private while ensuring all client-facing business communications are captured and archived in a separate, secure container.
Does the system provide a "dual-party consent" disclaimer for call recording?
Yes. You can enable an automated voice announcement at the start of calls to notify clients that the line is being recorded. The announcement can help organizations support applicable call-recording disclosure and consent requirements.
Which iPlum plan works for Call Recording and Texting Compliance?
iPlum Enterprise plan is suited for calling recording and text messaging compliance for professionals working in these sectors.
FINRA, SEC, AICPA SOC and other regulations require mobile communication compliance.
What is Dodd-Frank & Consumer Protection Act for Mobile Compliance?
In order to prevent another financial crisis like 2008 from occurring in the future, the Dodd-Frank act aims to improve financial stability by increasing transparency in the system. Dodd-Frank Act was passed in 2010. In order to protect consumers from receiving fraudulent financial advice, many regulatory changes require all calls and texts to be recorded and archived for greater accountability.
What are Commodity Futures Trading Commission (CFTC) rules requirements?
The new Commodity Futures Trading Commission (CFTC) rules in 2012 require brokers to record phone conversations across mobile lines. By recording the conversations made by the financial companies, the sector can achieve transparency and reduce liability.
Why Are Businesses Using Mobile Second Line Instead Of Landline For Employees?
Nowadays, employees are mobile. They are not tied to a desk at all times. Customers expect to reach them during business hours. Texting is becoming a modern tool. Landline doesn’t offer these options. More businesses are moving from fixed landline phones to a mobile second line for employees.
Why Are Businesses Using Mobile Second Line Instead Of Landline For Employees?
Nowadays, employees are mobile. They are not tied to a desk at all times. Customers expect to reach them during business hours. Texting is becoming a modern tool. Landline doesn’t offer these options. More businesses are moving from fixed landline phones to a mobile second line for employees.
What Is the Gramm-Leach-Bliley Act (GLBA)?
The Gramm-Leach-Bliley Act (GLB Act or GLBA) of 1999 is also known as the Financial Modernization Act. It is designed to protect consumers’ private information and apply specific protections to customers’ private data in accordance with a written information security plan created by the institution.
Do The Second Line Numbers At iPlum Have Multiple Paths For Simultaneous Calls?
iPlum has a unique proposition with any number of simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. At iPlum, the multiple paths are default in all iPlum numbers. This means you can receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as a front end to a business.
Can I Get A Local Number As a Second Line?
iPlum provides local numbers in all US and Canadian states. We provide access to millions of local numbers. You always get the option to choose your number from the iPlum numbers inventory.
How Does it Affect CMS Insurance Brokers for Compliance?
CMS requirements can include call recording, retention and disclosure obligations for certain insurance and Medicare-related communications. Organizations should determine which requirements apply to their specific activities and configure recording, retention and announcements accordingly. Check this page for details.
Does iPlum Provide Team Solutions at Corporate Level?
Yes, with an iPlum business account, you can set up multiple sub-accounts for your team associates and give them a separate line on their existing mobile phone with compliance requirements. All this is managed using a central console.
Can I Record Both Incoming and Outgoing Calls?
Yes, iPlum provides bidirectional recording for both incoming and outgoing calls. iPlum provides a standard announcement for recording calls alerting the other party that their conversations will be recorded.
Can I Archive Business Text Messages with iPlum?
Yes, iPlum provides bidirectional texting and archives them in the iPlum portal for financial regulatory compliance.
Can I Set Up Business Hours?
Yes, you can setup business hours so that clients can reach you when you are working and leave you a professional message when you are not available.
Does iPlum Provide the Privacy and Security Required for Business Communication?
Yes. iPlum provides privacy and security-focused business communication features, including encryption technologies, administrative controls and advanced password policies.
Can I Port My Existing Number to iPlum?
Yes. You can port an eligible existing landline or mobile number to iPlum and use supported iPlum compliance, recording and archiving features with that number. Check step by step process here.
Can I Play and Download My Call Recordings?
Yes, you can play your recordings in the iPlum app and iPlum portal. You can download and store audio files at the iPlum portal.



Comparison: iPlum vs. Generic Communication Tools


iPlum (Enterprise-Grade)
Native Mobile Phone
Traditional Hardware
SEC/FINRA Compliance
✅ Full. Automated capture & WORM archiving.
None. No record-keeping for text/calls.
Partial. Often lacks mobile SMS capture.
Data Integrity
✅ WORM Storage. Non-erasable, non-rewriteable.
User-Controlled. Messages can be deleted.
Varies. Often requires expensive add-ons.
Privacy (BYOD)
✅ Virtual 2nd Line. Business and personal stay separate.
No Privacy. Business & personal mix on one line.
No Mobility. Desk-bound or requires porting.
Call Recording
✅ Automatic & Bidirectional. No manual start needed.
Manual / Blocked. Carrier/OS restrictions apply.
Hardware-Based. Only works when in the office.
Audit Readiness
✅ Central Reports. Instant search & export for audits.
Manual Discovery. Screen-shotting individual phones.
Slow. Requires IT to pull server logs.
Consent Greeting
✅ Built-in. Automated "Recorded line" disclaimer.
No. Risks wiretapping law violations.
Manual. Depends on desk phone config.

50+ Calling & Texting Features

Customer Service (U.S. Based)

Local & 800 Toll-Free Numbers

Number Portability

Call Mode: Voice Network or Wi-Fi/Data

True Caller-ID with Call Return

Phone-Tree & Extensions

Business Team Account

Business Hours

Domestic Calling

International Calling

Secure Texting

Domestic Texting

International Texting

MMS: Audio, Photo, Video, Short-codes

Cloud Voicemail

Email Alerts for Voicemail

Custom Voicemail Greeting

Call Notifications

Transcriptions for Voicemail

Out-of-Office Greeting

Custom Auto Attendant Greeting

Call Transfer

Music on Hold

Create Forwarding Extensions

Call Management Rules

Text to Speech Greetings

Signature Text

Auto-Text Missed Calls & SMS

Auto-Text Business Hours

Auto Attendant (IVR)

Fax

Business Contacts

Favorites Address Book

Text Archiving, Backup

Text to Email

Schedule Text

Pin Text

Multiple Call Forwarding – Global

Multiple Inbound Paths

Call Recording

Announcement Call Recording Compliance

Calling & Texting Logs

Do Not Disturb

Password Lock

Reactivate Number

Change/Swap Number

Block Phone Numbers

Ringtones & Message Tones

HIPAA & HITECH Compliance

BAA: Business Associate Agreement

AES-256 Data Encryption & PKI Cryptography

Bring-Your-Own-Device ready (BYOD)

Cloud-Based Group Management Console

REST APIs for Usage Management

Universal Links for Developer Integration

iPhone & iPad

Android: Smartphone, Tablet, Chromebook

23 Languages, 200 countries