A Complete HIPAA Compliant Business Phone System

iPlum gives healthcare organizations secure business calling, texting, voicemail, phone trees, extensions and team communication in one HIPAA compliant phone system. Staff can use dedicated business numbers on their existing mobile devices or computers while administrators centrally manage users, numbers and communication settings. A Business Associate Agreement (BAA) is included for eligible healthcare accounts.

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Secure Calling, Texting & Voicemail
account_tree
Phone Tree & Auto-Attendant
call_split
Extensions & Call Routing
groups
Shared Business Numbers
admin_panel_settings
Centralized Team Management
schedule
Business Hours & Auto-Reply
phone_forwarded
Call Transfer
devices
Bring Your Own Device (BYOD)
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What Is a HIPAA Compliant Business Phone System?

A HIPAA compliant business phone system helps healthcare organizations securely manage patient communications while protecting electronic protected health information (ePHI). It combines business calling, secure texting, voicemail, call routing and team communication with safeguards designed to support HIPAA requirements. When a phone service provider handles protected health information on behalf of a healthcare organization, a Business Associate Agreement (BAA) is an important part of establishing the appropriate HIPAA relationship.

Why Healthcare Organizations Need a HIPAA Compliant Phone System

Healthcare teams communicate with patients across calls, text messages and voicemail every day. Using a dedicated business phone system helps keep patient communications separate from employees' personal calls and messages while giving the organization centralized control over business numbers, users and communication settings. iPlum allows healthcare professionals to communicate from their existing mobile devices or computers without exposing their personal phone numbers.

Business Phone Features for Healthcare Teams

  • Welcome callers with business-branded messaging.
  • Transfer callers to extensions, departments, or voicemails.
  • Filter and manage different call flows.
  • Create special announcements, directions, and hours.
HD Calling
Messaging
Recording
Voicemail
Carrier, wi-fi
porting
Auto Attendant
(IVR)
Team Account

50+ Calling & Texting Features

Customer Service (U.S. Based)

Local & 800 Toll-Free Numbers

Number Portability

Call Mode: Voice Network or Wi-Fi/Data

True Caller-ID with Call Return

Phone-Tree & Extensions

Business Team Account

Business Hours

Domestic Calling

International Calling

Secure Texting

Domestic Texting

International Texting

MMS: Audio, Photo, Video, Short-codes

Cloud Voicemail

Email Alerts for Voicemail

Custom Voicemail Greeting

Call Notifications

Transcriptions for Voicemail

Out-of-Office Greeting

Custom Auto Attendant Greeting

Call Transfer

Music on Hold

Create Forwarding Extensions

Call Management Rules

Text to Speech Greetings

Signature Text

Auto-Text Missed Calls & SMS

Auto-Text Business Hours

Auto Attendant (IVR)

Fax

Business Contacts

Favorites Address Book

Text Archiving, Backup

Text to Email

Schedule Text

Pin Text

Multiple Call Forwarding – Global

Multiple Inbound Paths

Call Recording

Announcement Call Recording Compliance

Calling & Texting Logs

Do Not Disturb

Password Lock

Reactivate Number

Change/Swap Number

Block Phone Numbers

Ringtones & Message Tones

HIPAA & HITECH Compliance

BAA: Business Associate Agreement

AES-256 Data Encryption & PKI Cryptography

Bring-Your-Own-Device ready (BYOD)

Cloud-Based Group Management Console

REST APIs for Usage Management

Universal Links for Developer Integration

iPhone & iPad

Android: Smartphone, Tablet, Chromebook

23 Languages, 200 countries

What makes a business phone system HIPAA compliant?

A HIPAA compliant business phone system should use appropriate safeguards to protect electronic protected health information (ePHI), provide administrative controls for authorized users, and support secure handling of patient communications. When a service provider handles PHI on behalf of a healthcare organization, the provider should also enter into a Business Associate Agreement (BAA) as required.

Does iPlum provide a Business Associate Agreement (BAA)?

Yes. iPlum provides a Business Associate Agreement (BAA) for eligible healthcare accounts. The BAA helps define iPlum's responsibilities as a business associate when iPlum services are used to handle protected health information.

Can healthcare employees use their existing mobile phones with iPlum?

Yes. iPlum allows healthcare professionals to add a separate business phone number to their existing mobile device. Business calls, texts and voicemail remain separate from personal communications, and employees do not need to expose their personal phone numbers to patients.

Are calling, texting and voicemail HIPAA compliant with iPlum?

iPlum offers HIPAA-focused business calling, secure texting and voicemail features for healthcare organizations. HIPAA compliance also depends on how an organization configures and uses the service, including appropriate access controls, policies and workforce practices.

Can multiple healthcare employees share a business phone number?

Yes. iPlum supports team communication features that allow authorized staff to work with shared business numbers while administrators manage users and permissions centrally. This can help practices coordinate patient communications without sharing personal phone numbers.

Does iPlum support phone trees, auto-attendants and extensions?

Yes. iPlum supports phone trees, auto-attendants and extensions so healthcare organizations can greet callers and route calls to providers, departments or other destinations. Call flows can be managed through the iPlum online portal.

Can I port my existing medical office or practice phone number to iPlum?
  • Get a new iPlum business number and set up your auto-attendant.
  • Transfer or port your existing number into iPlum.
  • Use your existing number and set call forwarding from it to an iPlum number where you set up auto-attendant.
Can healthcare teams transfer and route patient calls?

Yes. iPlum supports call routing and call transfer features that help healthcare teams direct patient calls to the appropriate provider, department or business number.

Can administrators centrally manage phone numbers and users?

Yes. Organizations can manage business phone numbers, users and communication settings from a centralized iPlum account. Administrators can add lines and manage phone-system features for their healthcare team.

How much does an iPlum HIPAA compliant business phone system cost?

iPlum plans with HIPAA features and a Business Associate Agreement (BAA) start at $14.99 per month. Pricing can vary based on the plan, number of users and business phone features selected.

What makes a business phone system HIPAA compliant?
A HIPAA compliant business phone system should use appropriate safeguards to protect electronic protected health information (ePHI), provide administrative controls for authorized users, and support secure handling of patient communications. When a provider handles PHI for a healthcare organization, a Business Associate Agreement (BAA) is also an important part of the HIPAA relationship.
Does iPlum provide a Business Associate Agreement (BAA)?
Yes. iPlum provides a Business Associate Agreement (BAA) for eligible healthcare accounts. The BAA defines applicable responsibilities when iPlum services are used to handle protected health information.
Why Are Businesses Using Mobile Second Line Instead Of Landline For Employees?
Nowadays, employees are mobile. They are not tied to a desk at all times. Customers expect to reach them during business hours. Texting is becoming a modern tool. Landline doesn’t offer these options. More businesses are moving from fixed landline phones to a mobile second line for employees.
Why Are Businesses Using Mobile Second Line Instead Of Landline For Employees?
Nowadays, employees are mobile. They are not tied to a desk at all times. Customers expect to reach them during business hours. Texting is becoming a modern tool. Landline doesn’t offer these options. More businesses are moving from fixed landline phones to a mobile second line for employees.
Can healthcare employees use their existing mobile phones with iPlum?
Yes. Healthcare professionals can add a separate iPlum business number to their existing mobile device. Business calls, texts and voicemail remain separate from personal communications, so employees do not need to expose their personal phone numbers to patients.
Do The Second Line Numbers At iPlum Have Multiple Paths For Simultaneous Calls?
iPlum has a unique proposition with any number of simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. At iPlum, the multiple paths are default in all iPlum numbers. This means you can receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as a front end to a business.
Can I Get A Local Number As a Second Line?
iPlum provides local numbers in all US and Canadian states. We provide access to millions of local numbers. You always get the option to choose your number from the iPlum numbers inventory.
Are calling, texting and voicemail HIPAA compliant with iPlum?
iPlum offers HIPAA-focused business calling, secure texting and voicemail features for healthcare organizations. HIPAA compliance also depends on how an organization configures and uses the service, including appropriate access controls, policies and workforce practices.
Can multiple healthcare employees share a business phone number?
Yes. iPlum supports team communication features that allow authorized staff to work with shared business numbers while administrators manage users and permissions centrally.
Does iPlum support phone trees, auto-attendants and extensions?
Yes. iPlum supports phone trees, auto-attendants and extensions so healthcare organizations can greet callers and route calls to providers, departments or other destinations. Call flows can be managed through the iPlum online portal.
Can I port my existing medical office or practice phone number to iPlum?
  • Get a new iPlum business number and set up your auto-attendant.
  • Transfer or port your existing number into iPlum.
  • Use your existing number and set call forwarding from it to an iPlum number where you set up auto-attendant.
Can healthcare teams transfer and route patient calls?
Yes. iPlum supports call routing and call transfer features that help healthcare teams direct patient calls to the appropriate provider, department or business number.
Can administrators centrally manage phone numbers and users?
Yes. Organizations can manage business phone numbers, users and communication settings from a centralized iPlum account. Administrators can add lines and manage phone-system features for their healthcare team.
How much does an iPlum HIPAA compliant business phone system cost?
iPlum plans with HIPAA features and a Business Associate Agreement (BAA) start at $14.99 per month. Pricing can vary based on the plan, number of users and business phone features selected.