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Great medical care can bring a patient to your healthcare facility. However, your communication setup determines whether they return. In this article, we'll explain what communication accessibility means in healthcare, why it influences patient retention, and what poor access costs your practice.

Bringing a new therapist, associate, or staff member into your private practice is exciting. And if you miss one step, you could face billing delays, exposed patient information, or confusion during appointments. So, where should you start? We'll answer that question with a five-point checklist for new therapists and staff onboarding.

Your phone, in all likelihood, plays a central role in your private practice. So, the question is: how do you communicate from a mobile device while protecting patient privacy? We'll answer that question with a five-point checklist for HIPAA-compliant mobile communication.

Switching from Google Voice does not mean losing the phone number your clients already know.

Most people assume email protects sensitive information better than text messages. The reality, however, is different. Neither channel protects patient data on its own. Read on as we breakdown the details.

In this article, we'll walk through the rules, examples, channel requirements, and how iPlum allows you to send secure patient reminders.

In this comprehensive guide, we'll cover what most clinics pay for a business phone system. You'll also see how iPlum compares, with HIPAA-compliant calling and texting starting at $14.99 per user per month.

Missed calls usually trace back to fixable phone setup problems, not lazy staff. A few adjustments, such as automated call routing, smart forwarding, and instant text replies, can ensure every call is answered, even at midnight.

A patient communication workflow can help end the improvisation. It allows you to create a repeatable routine that decides who answers every call, text, and voicemail, and how quickly. This article walks through building that routine from scratch, step by step, and how the iPlum HIPAA compliance solution comes in.

iPlum offers a shared business phone number with HIPAA compliance, so your staff can securely communicate with patients from a single line. Read on to learn how line sharing works, why medical practices use it, and how to set it up in minutes.

Yes, you can get a Google Voice number in Canada. However, there are several limitations that can affect your experience.

In this article, we'll walk you through how iPlum makes appointment reminders easier for healthcare practices, service businesses, and anyone working in a regulated field.