Dashboard || Users || Click iPlum Login ID of the User || Profile & Permissions
You will see different options you can edit.
Login ID: Click on the pencil icon next to it and update the login-id to a different mobile number or email. The system will send a verification code to the new login-id which when verified becomes new login id of the account.
Email: Click on the pencil icon next to it and update to new email. The change is instant.
Name: Click on the pencil icon next to it and update to new name. It can take up to 48 hours to propagate new Caller-ID name. Name is propagated only for local numbers.
Note: For Toll-free numbers it will show name as "Toll-free".
Caller ID (Outgoing): Click on the pencil icon next to it and choose between user's number, primary iPlum number or other iPlum numbers on the account.
How can I make a user account to show the primary iPlum number as its Caller-ID?
You have a choice to set caller-id based on phone numbers in your iPlum account. By default caller-id is the iPlum name and number for that user account. If you wish, you can change the user's caller-id to another iPlum number within same team account.