How to Set Up Multiple iPlum Numbers in One App or Web Portal

Yes. With iPlum Shared Line, you can access multiple iPlum business numbers in the same mobile app or web portal without switching accounts or forwarding one iPlum number to another.

Administrators can share one or more iPlum lines with authorized users and choose which services they can access, including calling, texting, voicemail, contacts and supported fax features.

Example: Two iPlum Numbers on One Device

Suppose you already have iPlum number X and want to add number Y. You can assign number Y to another user in your team account and share that line with your own user account. You can then access your own number X and the shared number Y from the same iPlum app or web portal.

1. Add Another iPlum Number

If the additional iPlum line already exists in your team account, skip this step.

1. Sign in to my.iplum.com as an administrator.
2. Open Dashboard → Users → Add User (Phone or Fax) and create a new sub-account using the user's business email address as the Login ID.
3. The user accepts the email invitation and sets up a password.
4. Open Dashboard → Users → [New User] → Get iPlum Plan and follow the prompts to purchase a plan and assign a new iPlum number. You can also port an eligible existing number.

Note: Users accessing Shared Line must have an eligible active iPlum subscription, such as Professional or Enterprise.

2. Share the Additional Line

1. Sign in to my.iplum.com as an administrator.
2. Open Dashboard → Users → [Login ID of the Line to Share] → Settings → Share Line (Edit).
3. Select the user or users who should access this line.
4. Review the available services and permissions for calling, texting, voicemail, contacts and other supported features, then save the configuration.

You can repeat these steps to share additional lines with the same user or with other authorized team members.

3. Access Multiple Lines in the iPlum App

1. Open the iPlum app and sign in with your own Login ID.
2. Access your own line and the additional lines shared with your account.
3. Select the appropriate iPlum number when using a supported shared-line service, such as placing a call or sending a business text.

There is no need to log out and sign in to another account simply to use an authorized shared line.

4. Access Multiple Lines in the Web Portal

1. Sign in to my.iplum.com with your own Login ID.
2. Access your own iPlum line and any additional lines shared with you.
3. For outgoing web calls, select the desired iPlum number from the available-number dropdown before dialing. Access other enabled shared-line services according to your permissions.

5. Voicemail, Contacts and Business Hours

Voicemail: Configure each line's voicemail settings under Dashboard → Users → [Line] → Settings → Voicemail. Authorized users can access shared voicemail according to their permissions. See Voicemail Transcription for additional options.

Contacts and Texting: Shared Line can provide authorized users with access to the line's business contacts and text conversations, helping teams coordinate responses.

Business Hours: Configure applicable business-hours or Do Not Disturb settings for each line separately.

Do I Still Need Call Forwarding?

No, not to access multiple iPlum lines in the same app or web portal. Shared Line is the recommended solution for accessing multiple iPlum numbers and their supported communication features. Use Simple Call Forwarding when you need to route incoming calls to an external phone number instead.

Related FAQs

• What Is a Shared Line?
• How to Add Users and Share iPlum Lines
• How to Make or Receive Calls in the iPlum Web Portal

If you need additional assistance, contact iPlum Support.