How Does iPlum Voicemail Transcription Work?

iPlum voicemail transcription converts your voicemail messages into text so you can quickly review a message without having to listen to the entire recording.

The original voicemail audio remains available, so you can read the transcription first and listen to the recording whenever needed.

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Where Can I View My Voicemail Transcription?

When you receive a voicemail, iPlum provides the transcription along with the original voicemail audio.

You can access your voicemail and transcription through:

• iPlum mobile app
• iPlum web portal
• Email notification

This makes it convenient to review business voicemail whether you are working from your phone or computer.

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Is the Original Voicemail Audio Still Available?

Yes. Voicemail transcription does not replace the original voicemail recording. You can review the text transcription for convenience and still listen to the original audio whenever you need to hear the complete message.

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Which iPlum Plans Include Voicemail Transcription?

Voicemail transcription is included with iPlum Professional and Enterprise plans.

The Standard plan includes business voicemail but does not include voicemail transcription.

Some existing customers may also have voicemail transcription through an eligible legacy plan or add-on.

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What Are the Benefits of Voicemail Transcription?

Voicemail transcription can make it easier to manage business voicemail when listening to audio is inconvenient.

For example, you can quickly:

• Review a voicemail while in a meeting
• Scan a message for important information
• Determine which voicemail needs an immediate response
• Read voicemail from your computer
• Keep the original audio available for reference

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Can I Receive Voicemail Transcriptions by Email?

Yes. When voicemail email notifications are enabled, the voicemail transcription and audio can be delivered to your email.

This allows you to review voicemail without first opening the iPlum app.

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How Do I Change My Voicemail Settings?

You can configure voicemail options such as ringing time, ringtone, email alerts, and transcription settings from your iPlum account.

How to change voicemail settings: ringing time, ringtones, email alerts, transcriptions?

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How Do I Get Voicemail Transcription?

If your current plan does not include voicemail transcription, you can move to a Professional or Enterprise plan.

Log in to the iPlum web portal at https://my.iplum.com/.

Dashboard → Users → Select the iPlum Login ID → Plans → Number Plan → Manage

Select the plan that meets your business requirements and follow the prompts.

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Can I Create a Custom Business Voicemail Greeting?

Yes. Your iPlum business number can have its own voicemail greeting, separate from your personal mobile voicemail.

You can create a custom greeting for your business so callers hear an appropriate message when you are unavailable.

How to create custom or professional voicemail greetings for iPlum?