After you receive a call on any extension via Auto Attendant (IVR), you can put the caller on hold by pressing *8 (star 8).
You can un-hold the call by again pressing *8.
Both parties will hear music.
Note: If you are using call recording, it is advisable to press Mute button because recording will record all sounds in the recording irrespective of hold.
How to do call transfer?
How iPlum mobile phone system with auto attendant works?
Setup an iPlum business team account.
All frequently asked questions.