How does iPlum smart call transfer work?

How to use iPlum Smart Transfer (*7)?

You can transfer any type of incoming call to another iPlum or an external number. You can stay in the call as a 3-way call or remove yourself from it.  

The feature works with or without phone-tree.

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While you are in the iPlum call, press *7 (star 7) and enter the 10-digit phone number followed by #.

After the call is connected, press:

0 to conference (3-way call).

1 to exit yourself or just hang up to connect both parties.

2 to end call transfer.

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Notes:

1. If you enter an incorrect number, you can press # to cancel it and then press*7 again.

2. If you simply hang up without pressing any of the above options, it will remove you from the call and connect the other two parties.

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Example  

A is an external number which calls B (an iPlum number), B wants to transfer that call to C (iPlum or external number e.g. 202-123-1234).

B will enter *7 in their keypad followed by 2021231234# (like *72021231234#). This will put the call between A & B on hold and A will hear music.

Then B will press one of these options:  0, 1, 2

0 to conference (3-way call).

1 to exit yourself.

2 to end call transfer.

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A will hear Music-on-Hold.

B can talk to C for one-one conversation, then press 0 to conference C into the call with A.

Or press 1 to take itself (B) out of the bridge and let A and C have the conversation.

Or press 2 to end the call with C (keep conversation between A and B).

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Note: If B just hangs up without pressing any of the above option, it will disconnect B from the call and connect A with C.

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Helpful links:

How to setup your main iPlum number to ring multiple phones or users?

How iPlum mobile phone system with extensions works?

Hold a call with music?

Change from iPlum regular number to a Toll-free number.

All frequently asked questions.