Explore some of the most popular iPlum features.

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Reliable Business Calling with Voice Network or Wi-Fi/Data

iPlum gives you the flexibility to make and receive business calls using your mobile voice network or Wi-Fi/data while keeping your iPlum business number as your Caller ID.

Switch between calling modes based on your location and network conditions for reliable business calling wherever you work.

To configure Call Mode:
iPlum App → Settings → Call Mode → Voice Network or Internet Data

Team Accounts & Shared Lines

Manage your entire organization from one centralized online portal.

Administrators can add users, manage iPlum lines, assign permissions, and control account settings for individual team members.

With Shared Lines, multiple team members can access the same business number for:

• Calling
• Texting
• Contacts
• Voicemail

Shared Lines are ideal for medical practices, legal offices, financial organizations, customer service teams, and other businesses where multiple people need to communicate through one business number.

Secure Business Texting

Use iPlum for both regular business texting and secure communications.

Send SMS and MMS using your iPlum business number for everyday communications, or establish a secure texting channel when additional privacy and security are required.

Healthcare, legal, financial, and other professionals can use secure channels to exchange sensitive information with their clients.

Business Hours & Do Not Disturb

Keep your business and personal time separate by defining when you are available.

During business hours, calls and messages reach you normally. Outside your configured hours, incoming calls can be automatically routed to voicemail.

To configure Business Hours:
iPlum App → Settings → Do Not Disturb / Business Hours

Automatic Text Replies

Automatically respond when you miss a call or text message.

Let customers know their message was received and set expectations for when you'll respond—even when you're unavailable.

To configure Auto Reply:
iPlum App → Settings → Text Options → Text Auto Reply

Auto Attendant (IVR) & Virtual Extensions

Create a professional virtual phone system without traditional phone system hardware.

Set up an Auto Attendant (IVR) with a customized greeting and menu options such as:

“Press 1 for Sales, Press 2 for Support.”

Create virtual extensions to route incoming calls to individual users, departments, external numbers, or other destinations.

Auto Attendant is ideal for businesses that want a professional phone-tree experience using their iPlum business number.

Text Archiving & Backup

Securely archive your business text communications for recordkeeping, compliance, and future reference.

Depending on your iPlum plan, archived text communications can be accessed through the iPlum online portal even when messages are no longer displayed in the mobile app.

This is especially useful for organizations with compliance and record-retention requirements.

Text-to-Email

Receive your iPlum text communications through email when this feature is enabled with a supported plan.

Text-to-Email provides another convenient way to stay informed about important business communications.

Text Templates

Save time by creating reusable messages for texts you send frequently.

Text Templates are useful for:

• Appointment reminders
• Client instructions
• Follow-up messages
• Office information
• Frequently asked questions
• Standard customer responses

Create and manage templates from your iPlum account and quickly insert them into conversations.

Voicemail Transcription

Turn voicemail messages into easy-to-read text.

iPlum Voicemail Transcription lets you quickly review a voicemail when listening to the audio isn't convenient. The original voicemail audio remains available when you need it.

Call Recording

Record incoming and outgoing business calls when needed.

iPlum also provides an optional recording announcement that can notify callers before recording begins.

To configure Call Recording:
iPlum App → Settings → Call Recordings

Important: Call-recording and consent requirements vary by jurisdiction. Businesses are responsible for using call recording in accordance with applicable laws and regulations.

Block Unwanted Calls & Texts

Reduce unwanted business communications by blocking specific phone numbers.

Blocked numbers can be prevented from calling and texting your iPlum business line, helping you manage spam and unwanted contacts.

HIPAA & HITECH Compliance with BAA

iPlum provides HIPAA-compliant communication solutions designed for healthcare professionals and organizations handling protected health information (PHI).

Depending on your plan, iPlum provides features including:

• Business Associate Agreement (BAA)
• HIPAA-compliant calling
• Secure texting
• Secure voicemail
• Text archiving
• Access controls
• Data encryption
• Administrative account management

Healthcare organizations can use iPlum to maintain separate business communications on smartphones, tablets, and computers while protecting patient information.

Advanced Security & Password Policies

Protect your organization with centralized security controls.

Account administrators can configure security policies for primary and sub-accounts, including:

• Two-factor authentication (2FA)
• Password complexity requirements
• Password expiration
• App passcode protection
• User access controls

These features help businesses centrally manage security across their organization.

Secure Cloud Fax

Add a secure cloud-based fax line to your iPlum account.

Choose a new fax number or port your existing fax number to iPlum and manage fax communications online without maintaining a traditional fax machine.

Secure fax is especially useful for healthcare, legal, financial, and other organizations that continue to exchange documents by fax.

50+ Business Calling & Texting Features

iPlum includes a comprehensive set of communication and administration tools for individual professionals, teams, and organizations.

Calling & Phone System

• Local and toll-free business numbers
• Number porting
• Voice Network calling
• Wi-Fi/Data calling
• Business Caller ID
• Domestic calling
• International calling
• Auto Attendant (IVR)
• Virtual extensions
• Call transfer
• Music on hold
• Multiple call-forwarding destinations
• Multiple inbound call paths
• Call management rules
• Business hours
• Do Not Disturb
• Call recording
• Recording announcements
• Custom greetings
• Text-to-speech greetings
• Out-of-office greetings
• Custom ringtones and notifications

Business Texting

• Business SMS
• MMS for photos, audio, and video
• Secure texting
• Domestic texting
• International texting
• Short-code messaging support
• Automatic replies for missed calls
• Automatic replies for text messages
• Business-hours auto replies
• Text signatures
• Text templates
• Scheduled texts
• Pinned texts
• Text archiving and backup
• Text-to-email
• Number blocking

Voicemail

• Cloud voicemail
• Voicemail transcription
• Custom voicemail greetings
• Voicemail email notifications
• Downloadable voicemail audio
• Out-of-office greetings

Team & Administration

• Centralized team management
• Shared business lines
• User profiles and permissions
• Business contacts
• Favorites
• Calling and texting logs
• Group management console
• Advanced password policies
• Two-factor authentication
• App passcode protection
• Number change or swap
• Number reactivation

Security & Compliance

• HIPAA & HITECH compliance features
• Business Associate Agreement (BAA)
• Secure messaging
• Data encryption
• Communication archiving
• Administrative security controls
• Bring Your Own Device (BYOD) support

Additional Business Tools

• Secure cloud fax
• REST APIs
• Developer integrations
• iPhone and iPad support
• Android smartphone and tablet support
• Chromebook support
• International communications

One Platform for Your Business Communications

Whether you're an individual professional, healthcare practice, legal office, financial services organization, or growing business, iPlum gives you the tools to manage business calling, texting, voicemail, fax, and team communications from one secure platform.

Keep your business and personal communications separate while giving your team the professional communication tools they need.

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