How to Stop Spammers by Creating Free Phone Tree
iPlum offers free phone tree feature in all plans which can be used to stop spammers.
Spammers usually deploy automated dialing to call multiple numbers. Phone tree stops automated dialing at the greetings itself since there is no real person to accept the call and the spam call gets stuck in it and expires.
Note: Apart from setting phone tree, iPlum users can also block specific numbers for both calling & texting using iPlum spam blocking feature .
1. Initialize Phone Tree
Login to iPlum portal https://my.iplum.com/
Organization (Left bar) || Phone Tree & Extensions” and click “Setup Phone Tree” (Only required first time).
Phone tree can be setup on main line only. There can be only one phone tree per account.
2. Setup Profile
The system generates one default profile. Most businesses are fine with the default profile.
3. Phone Tree Greeting
Sample greeting text:
Welcome and thank you for calling Mary’s consulting company where we design beautiful houses. Please press 1 to reach Mary, To hear these options again, please press 9.
4. Extensions
Maximum length of extension digits: If you want single digit extensions like 1,2,3 ..9, you will set this value to 1. If you want extensions like 11, 12, 13…, you will set this value to 2. If you want a mix of extensions like 1,2,3, 10, 11, 91…, you will set this value to maximum digits which will be 2. You can set upto 4 digit extensions.
Add Extensions
- Click “Add Extension”. Enter: 1; select type as “Ring Single iPlum Number” and select your iPlum # or “Do not Ring. Send to Primary Voicemail” (If you want the call to go directly to voicemail).
- Click “Add Extension”. Enter: 9; select type as “Repeat Greeting”.
5. Advanced Phone Tree Settings
It is advisable to keep other timers and counts with their default values.
6. Enable or Disable Phone Tree
Click “Save Configuration” button at the bottom of page and Toggle Enable switch green to enable Phone Tree.
Helpful links:
How to port an existing number into iPlum?
How to setup a business team account in iPlum?
Voice Network Mode - Incoming Calls
Your payment has been received and will be process!
%20(1).avif)
.avif)