iPlum Current Plans & Legacy Plan Information

iPlum introduced its current Standard, Professional, and Enterprise plans in May 2025, combining many features that were previously offered through separate plans and add-ons.

Customers with legacy plans are encouraged to review the current plans and update to take advantage of the latest features, simplified plan structure, and expanded capabilities.

This page explains the benefits of iPlum's current plans and how existing customers can move from a legacy plan to a current plan.

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1. Benefits of Current iPlum Plans

2. How to Move from a Legacy Plan to a Current Plan

3. Current Standard, Professional & Enterprise Plans

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Benefits of Current iPlum Plans

Note: Moving to a current plan does not put you into an additional contract. Your existing term date is preserved.

Current plans simplify your iPlum service by combining features that were previously offered through separate number plans and add-ons.

1. Security & Backup, voicemail transcription, and call recording features that previously required separate eligible add-ons are now included with applicable current plans.
2. Current phone plans include calling and texting to both the U.S. and Canada without requiring global credits for either country.
3. Voicemail transcription with storage capacity of up to 100 voicemails is included with Professional and Enterprise plans.
4. Professional includes 1-year text archiving. Enterprise includes 10-year text and call-recording archiving.

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Why Should I Update My Legacy iPlum Plan?

iPlum's current plans provide a simplified plan structure and include features that previously required separate plans or add-ons.

Updating to a current plan gives you access to the latest plan features and makes it easier to manage your iPlum services under a single number plan.

We recommend reviewing the current Standard, Professional, and Enterprise plans and selecting the plan that best meets your business requirements.

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How to Move from a Legacy Plan to a Current Plan

Important information:

1. When you move to a current plan, your existing number plan is prorated and adjusted automatically at checkout.
2. If you have eligible add-on plans such as Security & Backup or voicemail transcription purchased through the iPlum web portal, their billing will stop when those features are included with your selected current plan.
3. If you have a legacy add-on or subscription billed through the Apple App Store or Google Play, review and cancel the applicable store subscription after moving to the corresponding current iPlum web plan to avoid duplicate billing.

Steps to Update Your Plan

1. Go to https://my.iplum.com/.
2. Log in with your administrator credentials.
3. Go to Dashboard || Users || Click the iPlum Login ID of the Line || Plans.
4. Click Number Plan and Manage.
5. Select the current plan that meets your needs and complete the transaction.

If you do not see the current plans, refresh your browser.

Annual-to-monthly billing: If you are currently on an annual legacy plan and want to move to monthly billing after the existing annual term, first move to the corresponding current annual plan. The system will prorate the change while preserving your existing term. You can then select a current monthly plan to take effect at the end of the annual term.

Note: Annual plans provide discounted pricing compared with monthly plans.

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Current Standard, Professional & Enterprise Plans

See current iPlum pricing and plan details. Monthly and annual billing options are available.

Standard
Includes mobile app calling, texting, voicemail, business hours, Phone Tree, and extensions.

Professional
Includes Standard features plus web calling and texting, secure encrypted texting, business contacts, voicemail transcription, 1-year text archiving, HIPAA-enabled communication features, and a Business Associate Agreement (BAA).

Enterprise
Includes Professional features plus call recording, recording consent announcement, and 10-year text and call-recording archiving.

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Examples of Moving from Legacy to Current Plans

Example 1
Legacy configuration: $8.99/month paid annually.
Current plan: Standard — $8.99/month paid annually.
Current-plan benefits: Calling and texting include both the U.S. and Canada.

Example 2
Legacy configuration: HIPAA features with the Security & Backup add-on — $14.98 ($8.99 + $5.99) per month paid annually.
Current plan: Professional — $14.99/month paid annually.
Current-plan benefits: Calling and texting in the U.S. and Canada, voicemail transcription, secure encrypted texting, 1-year text archiving, HIPAA-enabled communication features, and a Business Associate Agreement (BAA).

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