Special iPlum Features

Reliable Business Calling with Voice Network or Wi-Fi/Data

iPlum gives you the flexibility to make and receive business calls using your mobile voice network or Wi-Fi/data while keeping your iPlum business number as Caller ID.

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Team Accounts & Shared Lines

Organize your team with a centralized portal. Administrators can add and manage iPlum users with different profiles and permissions.

Shared Lines allow authorized team members to use the same business number for calling, texting, contacts, and voicemail.

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Secure Texting Channels

In addition to regular SMS/MMS texting, iPlum supports secure encrypted texting channels. Secure encrypted texting is included with current Professional and Enterprise plans. Customers on eligible legacy plans may have secure texting through the Security & Backup add-on.

You can invite a client or patient to set up a free iPlum account for secure texting using the iPlum app or supported app-less web access.

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Business Hours

Set business hours to control how incoming business calls are handled when you are available or outside your normal working schedule.

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Auto-Text Reply

Automatically send a text reply for missed calls or incoming texts when you are unavailable.

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Text Templates

Create reusable text templates for messages you send frequently. Text Templates are available with current Professional and Enterprise plans.

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Phone Tree (Auto Attendant) & Extensions

Create a professional greeting and menu options for incoming calls. Use extensions to route calls to individual users, departments, or multiple destinations.

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Text Archiving & Backup

Current Professional plans include one year of text archiving, while Enterprise plans include 10-year text and call-recording archiving. Customers on eligible legacy plans may have archiving through the Security & Backup add-on with different retention terms.

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Voicemail Transcription

Professional and Enterprise plans include voicemail transcription, allowing you to review voicemail content as text while retaining access to the original voicemail audio.

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Call Recording

Enterprise plans include call recording for incoming and outgoing business calls, along with an optional recording consent announcement.

Important: Call-recording and consent requirements vary by jurisdiction. Businesses are responsible for using call recording in accordance with applicable laws and regulations.

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Block Spam Numbers

Block specific phone numbers from calling or texting your iPlum business line to help manage unwanted communications.

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Port Your Existing Number to iPlum

You can port an eligible existing business phone number to iPlum and keep the number your customers, patients, or clients already use. Once the port is completed, the number will begin working with your iPlum service.