How Does iPlum Backup & Restore Work?

Current Plans: What Is the Backup and Archive Retention Policy?

Professional: Text archive/backup is enabled by default in the iPlum portal for 1 year on a rolling basis.

Enterprise: Text and call-recording archive/backup is enabled by default in the iPlum portal for 10 years on a rolling basis.

Standard: Archive/backup is not included.

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Important: For current plans, archiving starts from the date the applicable plan is enabled. Enabling or upgrading a plan does not retroactively restore communications that were not previously archived.

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Legacy Plans: Pre-May 25, 2024 Security & Backup Add-Ons

Some existing customers may still have legacy Security & Backup add-on plans purchased before May 25, 2024. These legacy plans remain relevant for customers who continue to use them and may have different archive and retention terms from current Professional and Enterprise plans.

For the legacy phone Security & Backup add-on, text archiving is limited to 6 months on a rolling basis.

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Legacy Security & Backup Add-On Plans

• Security & Backup Enhanced for Phone — $5.99/month paid annually or $6.99/month paid monthly.
  Includes security and backup for business contacts and text. Text is archived for the last 6 months on a rolling basis.
• Security & Backup for Fax — $3.17/month paid annually or $3.99/month paid monthly.
  Includes security and backup for the fax line.
• Mobile Communication Compliance Plan for Financial & Legal Sectors — $9.99/month paid monthly.
  Includes security and backup for business calls, contacts, and text.

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How Do I Move from a Legacy Plan to a Current Plan?

If you have a pre-May 25, 2024 plan and want the archive/backup features available with current plans:

1. Log in to the iPlum portal at https://my.iplum.com.
2. Go to Dashboard || Users || Click the iPlum Login ID of the User || Plans || Number Plan.
3. Select the applicable Professional or Enterprise plan.

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How Do I Restore My Texts in the iPlum App?

If you delete the app or get logged out, you can retrieve the last 60 days of text messages in the iPlum app using the Restore feature in iPlum Settings.

Older archived texts that are available under your applicable plan can be accessed in the iPlum portal.

iPlum App Settings || Text Options || Text Restore

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How Do I Restore My Business Contacts in the iPlum App?

Use:

iPlum App Settings || Contact Options || Business Contacts Restore

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How Do I Get Usage Logs Online with Text Content?

Log in to the iPlum portal at https://my.iplum.com/.

Click Usage Reports in the left menu. Select the User and Month to view usage for that line.

When text content is available, use the text icon next to the applicable text log to view it.

You can also download usage logs as a CSV file.

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Please contact us if you have any questions.