How to Reassign a Line to a Different User

Administrators can reassign an iPlum line to a different user by changing its Login ID. The permitted Login ID depends on whether the line belongs to the primary account or a sub-account.

Reassign a Primary Account

1. Sign in as an administrator at my.iplum.com.
2. Open Dashboard → Users → [Primary Account Login ID] → More → Reassign User.
3. Enter the new user's mobile phone number or email address as the Login ID and complete the verification steps. The new Login ID must not already be in use by another iPlum account.

Reassign a Sub-Account

1. Sign in as an administrator at my.iplum.com.
2. Open Dashboard → Users → [Sub-Account Login ID] → More → Reassign User.
3. Enter the new user's email address as the Login ID and complete the verification steps. This rule applies regardless of whether the existing sub-account Login ID is a phone number or an email address. The new Login ID must not already be in use by another iPlum account.

Existing Sub-Accounts when Login ID is phone number: When reassigning a sub-account, the new Login ID must be an email address.

After Reassignment

The system sends a verification code to the new Login ID for confirmation. Once the reassignment is completed, the previous user is logged out. You can also update the user's name.

Email Field: The separate Email field can be changed only when the account's Login ID is a phone number. If the Login ID is an email address, the separate Email field cannot be changed.

Helpful links:

How to Set Up an iPlum Business Team Account

How to Port an Existing Number to iPlum