Blog And Compare

How a CPA Firm Managed 4x the Call Volume and Answered 94% of Calls During Tax Season with iPlum
How a CPA Firm Managed 4x the Call Volume and Answered 94% of Calls During Tax Season with iPlum
The client is a CPA firm serving individuals and small businesses. Its work involves gathering financial documents, preparing tax returns, and answering client questions about filings and ongoing accounting needs.
How an Insurance Agency Resolved a Policy Dispute in Under 30 Minutes and Built a 10-Year Audit Trail with iPlum
How an Insurance Agency Resolved a Policy Dispute in Under 30 Minutes and Built a 10-Year Audit Trail with iPlum
The client is a 50-person property and casualty insurance agency specializing in personal and commercial coverage, including auto, homeowners, and business insurance.
How a Multi-Location Clinic Achieved 95% Patient Satisfaction with iPlum Secure Calling and Texting
How a Multi-Location Clinic Achieved 95% Patient Satisfaction with iPlum Secure Calling and Texting
The client is a primary care practice with 28 clinicians operating across three locations. The practice provides comprehensive patient care, including routine visits, care coordination between offices, and post-discharge follow-up.
How a Spine Practice Cut Unanswered Calls by 62% and Increased Text Response Rates by 40% with iPlum
How a Spine Practice Cut Unanswered Calls by 62% and Increased Text Response Rates by 40% with iPlum
This client is a medical practice with 35 employees, including physicians, nurses, receptionists, and administrative personnel. The practice delivers consultations, treatment planning, and continuous care for patients with complex spinal conditions.
How a Healthcare Practice Improved Patient Engagement by 83% with iPlum’s Phone Tree and HIPAA-compliant Texting
How a Healthcare Practice Improved Patient Engagement by 83% with iPlum’s Phone Tree and HIPAA-compliant Texting
The healthcare practice served more than 1,000 patients per month, with 30 medical professionals working alongside a receptionist and clinic administrators. It offered medical consultations, prescription management, and follow-up care.
How a Broker-Dealer Reduced Compliance Review Time by 62% by Upgrading to iPlum
How a Broker-Dealer Reduced Compliance Review Time by 62% by Upgrading to iPlum
The regional broker-dealer generated a significant share of its new business through outbound prospecting and follow-up calls. Its registered representatives contacted prospective investors, discussed the firm’s services, and maintained relationships with existing clients.
How iPlum Enabled a Wealth Advisory Firm’s 100% Reduction in Off-Channel Texting
How iPlum Enabled a Wealth Advisory Firm’s 100% Reduction in Off-Channel Texting
The client is a wealth advisory firm that employs 25 professionals serving high-net-worth families and retirees. Its advisors manage ongoing client relationships, with conversations continuing between scheduled financial reviews.
How a Litigation Firm Recovered $200,000+ in Unbilled Client Calls with iPlum
How a Litigation Firm Recovered $200,000+ in Unbilled Client Calls with iPlum
The law firm represents clients in litigation spanning multiple states with more than 40 attorneys and paralegals. Its attorneys divide their working days between preparing cases, attending hearings, and discussing developments with clients.
How a Family Law Firm Achieved 100% Ethical Call Recording with iPlum
How a Family Law Firm Achieved 100% Ethical Call Recording with iPlum
The California family law firm employed 30 attorneys, paralegals, and legal administrators. Its work involved custody disputes, visitation arrangements, and financial disclosures, with clients discussing private details about their children, relationships, and finances.
How a Brokerage Firm Achieved 100% Mobile Call Recording and Text Compliance with iPlum
How a Brokerage Firm Achieved 100% Mobile Call Recording and Text Compliance with iPlum
The client is a wealth advisory firm that employs 25 professionals serving high-net-worth families and retirees. Its advisors manage ongoing client relationships, with conversations continuing between scheduled financial reviews.
How iPlum Made Remote Communication 42% Cheaper for a Software Company
How iPlum Made Remote Communication 42% Cheaper for a Software Company
A software company with 50 employees needed to manage client communication as it transitioned from office-based work to remote operations. Clients had to continue reaching the appropriate department, discuss questions, and receive updates.
How a Service Fleet Ensured 100% Mobile Number Privacy Using iPlum’s BYOD 2nd Line
How a Service Fleet Ensured 100% Mobile Number Privacy Using iPlum’s BYOD 2nd Line
Paul is a service technician at a regional store chain which installs and maintains home appliances and small electronics. His company schedules his visits with new clients.