How does a Physician Team keeps their Cell Phone Numbers Private using HIPAA Compliant iPlum?

Experiences from our Customers:

George uses HIPAA compliant iPlum solution to call and exchange secure text with his patients, keeping his personal cell phone number private.

The Challenge: How to be Accessible while still keeping Your Privacy

For professionals in the healthcare field, frequent contact with the public is a necessity. “A new patient starts off as a stranger who calls into our office,” says George. “I treat many patients with spinal issues suffering a lot of pain. I care for them and want to be responsive, so I need to be reachable on my cell phone. How can I accomplish this without giving up my privacy?”

Like most professionals in the healthcare field, George does not want to give out his personal mobile phone number.  At the same time he wants all communication to be HIPAA complaint for privacy for his patients. He doesn’t want to deal with the hassle of carrying two phones all the time.

The Solution: Mask Your Personal Number Using iPlum Second Line

George's organization setup an iPlum team account and provisioned local area-code phone numbers for the entire team using iPlum portal. Each user installed iPlum app on their mobile.  They could start using it right away to call and exchange secure text with their patients.

“iPlum app is so easy to use.  Setup was a breeze,” said George.

He found that using iPlum provides an easy way to mask his personal mobile number while calling patients. The client sees the iPlum phone number as caller ID.

“My personal mobile number is kept private,” he said. “I can leave a message for a patient and they can call me back using the caller ID they see on their phone."

"When I receive iPlum calls, I get a different ring tone.  I have a separate iPlum voicemail. Now I can easily distinguish between patient and personal calls.”

"When I am busy, I can setup Call forwarding in my iPlum app and all my iPlum calls gets automatically routed to my medical office front desk."

Because calls, text messages, and voicemail are handled separately from the personal mobile number, iPlum helps clearly segregate personal from business.

iPlum phone number becomes the business phone number. This solution helps healthcare professionals communicate better with patients, enabling responsive care while protecting provider privacy.


“It is very comforting to know that all communications for my practice is now isolated from my personal calling and texting,” said George. I have a separate call list for patients, text messages are shown in iPlum chats, and even voicemail is separate, with a a different voicemail greeting for my patients.”

George is glad that his practice chose iPlum. He feels that his digital privacy is protected as he goes about his business, and his patients are happy with his responsive service.

Find more about iPlum HIPAA compliance.

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