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This article zeroes in on VoIP for healthcare professionals. It covers what VoIP security means in a medical setting, to how iPlum protects patient engagement and everything in between.

Read on as we unpack what it really means to use a business number on your personal phone, and how iPlum makes it secure and seamless.

Yes, iPhones can now record phone calls. However, the feature comes with serious limitations. So, before you rely on your iPhone to record important conversations, it’s critical to understand the restrictions.

Yes, you can. But did you know there are different types of business numbers you can use for SMS? Plus, there are advantages and disadvantages of using each number type for SMS messaging. Let's dig in.

Texting has become a vital part of modern insurance communication. Clients expect quick updates, convenient reminders, and personal service through their phones. For insurance agents, text messages offer a faster and more efficient way to reach customers than phone calls or email. Yet, compliance risks remain high.

Nearly 90% of consumers say they prefer text messages over phone calls when contacting a business. The scenario is the same in medical setups. Your patients want you to text them reminders, updates, and follow-ups instead of calling when they’re at work or busy. It is easier, faster, and more personal. However, the convenience comes with compliance risks.

At iPlum, we get this question many times. Do I need a BAA for my phone? So much so, we created this in-depth guide to cover everything you need to know about BAA for phone service.

Many insurance agencies rely on text messaging to reach clients quickly, but few realize how easily it can lead to TCPA or HIPAA violations. This article explains how to stay compliant while keeping communication efficient — from getting proper consent to using secure, auditable texting tools designed for regulated industries. It’s a practical guide for agencies looking to modernize client communication without risking penalties or trust.