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Not every VoIP solution for law firms is worth your attention.
When choosing one, you want a platform that can help you communicate effectively with the client. More importantly, it should include features to allow you to protect the attorney-client privilege easily.
In this article, we will look at the iPlum second mobile line for lawyers and how it fits into that equation.
Table of Contents
1. What is the iPlum VoIP solution for law firms?
2. What makes the iPlum law firm VoIP solution different?
3. Get iPlum’s VoIP solutions for law firms
What is the iPlum VoIP solution for law firms?
The iPlum VoIP for law firms is a solution built for mobile, secure, and compliant client communication. It gives your law firm a dedicated business line, call recording, text archiving, encrypted storage, routing tools, and more on your mobile device.
Think of iPlum as a VoIP service built to ensure legal professionals can achieve confidentiality when speaking to clients over the phone.
What makes the iPlum law firm VoIP solution different?
iPlum differs from most VoIP systems for lawyers thanks to its powerful technology and innovative features.
Here’s how iPlum enables attorneys to manage communications in compliance with regulatory requirements.
Second line privacy
iPlum gives your law firm a separate number for business calls and texts, while your existing phone continues to ring.
It allows legal professionals to keep their personal contact details private while managing client communication through a dedicated business line. The setup ensures more organized records, better call separation, and fewer risks when staff use personal devices for work.
Lawyers require separation because attorney-client communications can contain sensitive client information that shouldn’t mix with personal messages or casual calls. A private second line also lets you provide a professional number to clients.
Call recording
iPlum allows your law firm to automatically record calls. Once enabled, you don’t have to remember to start recording each conversation manually.
The calls provide a dependable record of client discussion, including intake details, follow-up instructions, and time-sensitive updates. And that’s important because attorneys can use this information if they need to review client communication later.
Automatic recording also improves documentation. Your firm can review past conversations, compare them with call logs, and keep a more complete record of important attorney-client communications.
Also read: How a Solo Family Lawyer Used iPlum to Achieve 100% Ethical Call Recording
Consent compliance
iPlum makes consent compliance easier for your law firm when recording client calls. It allows you to play a custom announcement message at the start of the call.
That way, the caller is recording the conversation. The feature, by extension, allows for compliance with one- and two-party consent laws. A built-in announcement also ensures a consistent call recording process.
Text archiving
iPlum allows you to archive business for 1 year. Archived text messaging comes in handy when you need to review appointment details, follow-up instructions, or other messages shared during client communication.
And in the legal industry, these texts can help resolve disputes about what was said and when it was sent.
In addition, they make it easier to connect communication history with case management software or other legal software used in daily law practice.
Dual call reliability
iPlum gives you two calling modes for better call quality. You can place calls through the voice network and still show your iPlum number as caller ID, which is useful when your VoIP service connection is weak.
You can also switch to internet data mode through Wi-Fi or mobile data when that option suits the moment better. Dual reliability provides legal professionals with a more reliable communication infrastructure for client calls.
It allows them to minimize missed calls, dropped audio, and poor connections, which can hurt client service.
Encrypted storage
iPlum offers text and call encryption, storing client communications in a secure environment designed for sensitive business use.
The encryption also helps ensure unauthorized persons don’t access the client’s recorded calls, archived texts, and other communication records.
It also provides firms with a strong foundation for data security, enhanced access controls, and a communication system optimized for modern legal practices.
HIPAA/SOC 2 compliance
iPlum has got you covered if you’re looking for a VoIP provider that can help you safeguard sensitive medical information. It is built with the security standards law firms need when client communication involves medical records, injury claims, or other private data.
For lawyers, iPlum’s compliance makes it easy to protect confidential information. HIPAA and SOC 2 readiness provide your law firm with a more secure system for client calls, texts, and records, especially when you use mobile phones for work.
Billable-hour logs
With iPlum, you can review call activity and use it as a reference when tracking billable time. The functionality provides your law firm with a cleaner record of client calls, follow-ups, and other phone activity related to legal work.
Lawyers don’t have to rely on memory when checking how much time went into a conversation or when a call took place.
A record like that can improve billing accuracy and reduce disputes over time entries. It also gives legal teams a better way to connect phone activity with client files in the legal practice management software.
Chain of custody
iPlum gives your law firm a record of when a call was made and who participated. For lawyers, that is important when a recorded conversation needs to be reviewed later as part of attorney-client communications.
Furthermore, a proper record can reduce questions about authenticity, access, and record history. iPlum adds that layer to your firm’s communication systems, which is valuable for modern legal practices that depend less on traditional phone systems.
It also ensures better data security, solid access controls, and more reliable VoIP service records.
Team-wide compliance management
iPlum offers law firms a better system for managing compliance across staff who handle client calls and messages. You can set up separate lines, assign access by role, and apply the same rules to everyone using the account.
The function provides legal teams with a more consistent process for recording calls, archiving text messages, and storing records. It also reduces the risk of a single person using the firm's phone system in violation of the firm's policy.
The feature can also improve communication efficiency, protect attorney-client communications, and make it easier to maintain compliance as your practice grows.
While these features provide a solid framework for the ethical and regulatory requirements of a modern law practice, they aren't the only ones.
Other features include:
- Auto-attendant: Gives your law firm a professional front door. Clients can reach the right person faster, and your staff can answer calls more efficiently.
The feature also allows custom call routing. You can send calls to the right lawyer, assistant, or office line based on your rules.
Of course, robust call routing can streamline communication, reduce missed calls, and improve client satisfaction during busy periods.
- Business-hour routing: Allows you to send calls to voicemail during non-business hours so you are not disturbed after work.
- Call forwarding: Allows you to direct business calls to another number when you are away from your desk. Call forwarding is useful when lawyers are in court, traveling, or moving between offices and still need to maintain confidentiality.
- Voicemail-to-email: Sends voicemail messages to email so lawyers can review them later. The voicemail-to-email feature keeps your law practice responsive when you cannot pick up right away.
- Voicemail to email transcription: Turns voicemail into readable text for quicker review. The feature comes in handy when you need to scan updates, check urgency, and keep the practice connected during a packed schedule.
- Custom voicemail greetings: Gives your firm a more polished client-facing message. A clear greeting improves client engagement, reduces confusion, and sets expectations when a lawyer is unavailable.
- Number porting: Lets firms keep their current number when adopting VoIP. One of the key advantages is continuity, as clients can keep using the same contact details after switching from traditional phone systems or lines.
- Do Not Disturb: Blocks interruptions during hearings, meetings, or client consultations. Lawyers can better manage calls and protect attorney-client communications during sensitive discussions.
- Text-to-email: Sends business texts to email for record review. Written messages can sit alongside other legal software records and improve communication efficiency for firms that rely on text messaging.
- Separate caller ID on a personal device: Lets lawyers place calls from a business number on one mobile device. A business VoIP phone presence on mobile phones can improve client trust and maintain confidentiality.
- Security controls for admins: Password rules, user permissions, and storage protections reduce internal risk. Firms looking for enterprise-grade security, stronger security features, and better regulatory compliance will value that, especially where HIPAA compliance is a concern.
Get iPlum’s VoIP solutions for law firms
To get started with iPlum, visit the website and create an account.
The legal compliance line is available in the Enterprise plan.
You can also port your existing business number into iPlum.
After that, set up the features your practice needs, such as call recording, voicemail-to-email, text messaging, and call forwarding. You can also configure security settings and user access for your staff.
Once your account is ready, your firm can start using a more secure VoIP phone system built for modern legal work.
