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This is an in-depth iPlum vs RingRx.
But before we get into the details, here’s a quick overview of some perks you get with iPlum.
- A single app for calling, texting, voicemail, call recording, and secure messaging, so all your conversations are in one place.
- Built-in auto attendant with phone tree and virtual extensions to give your business a professional outlook right from the signup.
- The ability to call using the mobile app and web via the iPlum portal.
… onto the comparison.
iPlum vs. RingRx—What Do Users Say?
iPlum and RingRx have a decent number of reviews on platforms such as Trustpilot, G2, SoftwareAdvice, and Capterra.
Below is a rundown of what customers say about the platforms.
RingRx Reviews
RingRx has a not-so-impressive 2.5-star rating on Google Play. It’s rated 1.5 out of 5 on G2. The app has a 5-star rating on Capterra, though it only has a single review.
Below are some RingRx's downsides and upsides based on user reviews.
❌ Web portal doesn’t sync texts
“My virtual assistant had very little access bc the web portal doesn’t reflect text messages.”— Verified Reviewer on G2
❌ Cannot receive photo attachments
“I do wish that there was a way for a HIPAA-compliant texting app to receive photos. Many of my patients have tried to use this app to send photos of insurance cards.”— Alixandra H., Capterra
❌ App crashes frequently
“The app crashes often... getting 10–20 notifications for one text... texts not going through… call quality is quite poor… they’re also not updating this app more than once or twice a year…” — User review on Apple App Store
❌ Dependence on Internet—no cellular fallback
“RingRx relies entirely on VoIP; if your internet connection drops, you lose calling ability;there’s no backup via carrier voice lines.”— User on Google Play Store
❌ Limited customer support
“Poor Customer Support” — User on Google Play Store
Some users love RingRx for HIPAA compliance, though.
✔ "A Great HIPAA-compliant messaging App"
“Being able to text my clients is a great way to schedule appointments and send reminders.”— Alixandra H., Capterra
iPlum Reviews
iPlum users love the platform for its ease of use, reliable customer support, advanced call routing and HIPAA compliance.
Here’s a snapshot of iPlum reviews, highlighting these sentiments.
✔ Quick and easy to switch from another service.
“Quick, easy to use. Needed to shift quickly to iPlum after my Google Voice number was suspended. Helpful and seamless.”— Anastasia Palaia
✔ User-friendly for both staff and clients; phone tree is a strong point.
“iPlum is user-friendly for all our staff and clients. We especially like the phone tree where our clients can be directed to the correct person or department.”— Behavioral Dynamics
✔ Texting across devices and notifications work well.
“I appreciate the notifications and ability to text on multiple devices.”— Tiffany Pettey
✔ Online setup guides make getting started easy without needing support.
“The instructions listed in the online guides make everything super easy when starting with iPlum.— Shannon Price
✔ Outstanding support from email and Zoom support staff.
“The representative that I met with over Zoom displayed professionalism, friendliness, and helped resolve my issue in a very timely way.” — Trish Comrie-Scheer
❌ It is worth mentioning, though, that unlike RingRx, iPlum doesn’t currently offer video calling. However, the feature’s development is underway and will be available soon.
iPlum vs. RingRx—A Closer Look
Before we delve into each platform’s capabilities, here’s a table giving you an overview of what to expect.
That said, here’s the difference between iPlum and RingRx
1. Broad Feature Set
RingRx
RingRx offers a solid range of features for healthcare providers. These include VoIP calling, secure messaging, voicemail, and basic call management tools.
It also supports HIPAA-compliant faxing, call routing, and voicemail transcription.
That said, some advanced features, such as call recording, group messaging, and patient outreach tools, are only available on higher-tier plans or as add-ons.
Sure, RingRx is built with healthcare environments in mind. However, its feature set leans more towards patient-doctor engagement.
iPlum
iPlum, on the other hand, boasts over 50 business and healthcare-friendly features integrated into its platform.
In addition, every account, even at the Standard plan, gives you access to tools like voicemail, phone tree, international calls, and configurable business hours.
Furthermore, users can turn call forwarding on or off, block unwanted numbers, and turn on Do Not Disturb modes with just a few taps.
iPlum also includes productivity tools that go beyond what’s typically found in healthcare VoIP systems.
For example, you can send texts to email, set up auto-replies for calls and messages, as well as access usage logs for compliance reviews.
Moreover, admins can also manage team roles and permissions from a unified dashboard, allowing them to assign phone numbers, monitor activity, and control feature access.
iPlum’s flexibility is beneficial for clinics, solo practitioners, and telehealth teams who need to balance patient communication with operational workflows.
So, whether you’re managing one line or several dozen, iPlum’s full feature set is designed to work out of the box, with built-in compliance, user control, and room to scale as your needs grow.
2. Robust Calling Capability with Advanced Phone Tree
RingRx
RingRx provides reliable VoIP calling along with call routing features for healthcare teams.
You can configure basic call forwarding, set business hours, and manage voicemail settings. RingRx also supports call queues, which can help distribute incoming calls during high-volume periods.
However, its phone tree capabilities are relatively limited. More advanced auto attendant features, such as multi-level routing or department extensions, aren't as central to the base offering.
Sure, the system works well for small teams, but it may require additional tools or configurations as the practice grows.
iPlum
iPlum offers advanced call handling directly into its core service. At the heart of this setup is a fully customizable auto attendant.
Also known as a phone tree, the auto attendant allows you to greet callers with a professional message and route them to the right person, department, or voicemail box based on their input.
For example, you can set up “Press 1 for Billing, Press 2 for Appointments” and assign each option to a mobile number, voicemail box, or team extension. You can also define separate call flows for business hours and after-hours calls.
Meanwhile, iPlum allows you to personalize voicemail greetings by line or extension. Moreover, the system can transcribe voicemail messages and send them to email for fast review.
iPlum’s phone tree is ideal for routing calls across team members, departments, or even multiple locations. It gives you the functionality of a business-grade PBX system without the hardware or IT overhead.
The phone tree also works well for remote and hybrid teams, as each user can manage their line from either the mobile or desktop app.
Learn More About iPlum’s Phone Tree
3. True HIPAA Compliance
iPlum and RingRx while HIPAA compliant, handle privacy differently. Here's what you need to know about both platfoms compare.
RingRx
RingRX provides HIPAA compliance for VoIP calls, messaging, and fax services. The platform also comes with signed Business Associate Agreements (BAAs) and follows regulatory standards for data storage and transmission.
RingRx doesn’t provide secure, free accounts for doctors and their patients to use for text communications.
iPlum
iPlum also meets HIPAA requirements. However, it takes a more structured and user-controlled route.
iPlum encrypts calls, texts, and voicemails throughout the entire platform. Furthermore, the platform uses a private secure channel when you send messages to patients, even if the receiver doesn’t have the app. With iPlum, healthcare customers get a free iPlum account to send messages to their provider.
With iPlum, you can send protected health information, appointment details, and photos, like insurance cards or lab forms, without exposing patient data.
iPlum also provides a signed BAA with every HIPAA-enabled plan.
It also separates personal and business use by giving each user a dedicated business number and a secure mobile app. This setup protects communication isolated from a device’s native phone and texting apps, significantly reducing the chance of accidental data leaks in BYOD environments.
To top it all off, iPlum stores all communication, including calls, messages, and voicemails, in secure, HIPAA- and HITECH-compliant cloud servers.
Learn More About iPlum's HIPAA-compliant Solution
4. Business Texting with MMS Support
RingRx
RingRx offers HIPAA-compliant messaging, primarily through its secure in-app chat.
The platform also includes standard SMS texting with patients, but these messages aren’t encrypted once they leave the RingRx system. So, while you can use RingRx’s standard SMS for basic communication, such as appointment reminders, it’s not suitable for transmitting protected health information (PHI).
Based on available information, RingRx doesn’t currently support MMS.
You cannot, therefore, use it to send images or documents via text, limiting its use for scenarios that require visual or file-based communication.
iPlum
iPlum, on the other hand, includes secure messaging with MMS support, even when texting patients who aren’t using the iPlum app.
In addition, the platform routes messages through a secure, HIPAA-compliant communication channel. Therefore, the content and any attachments (like photos of insurance cards, prescriptions, or forms) are encrypted during transmission and at rest.
iPlum also gives users more control over how they manage texts. You can set auto-replies, forward texts to email, and enable shared inboxes for teams. That way, it’s easier for front-desk staff or care coordinators to monitor and respond to patient messages quickly.
Last but not least, iPlum stores texts in secure logs that can be reviewed for compliance or internal tracking. Plus, you can customize message alerts by user or department.
Learn More About iPlum’s Texting for Business
5. Dual Network Reliability
RingRx
RingRx doesn’t provide dual mode. It is primarily a cloud-based VoIP service. Therefore, all calls depend on an internet connection.
In most cases, this setup works well, especially in offices with stable Wi-Fi or Ethernet. However, because it doesn’t offer a cellular fallback, any drop in internet connectivity can result in missed calls or poor audio quality.
Indeed, RingRx allows call forwarding to external numbers, which can be helpful during outages. However, this still requires manual setup. Hence, the system doesn’t offer true network redundancy built into the calling system.
iPlum
iPlum solves this problem with built-in dual network reliability.
On one hand, it allows you to make calls over VoIP using Wi-Fi or data. However, if your internet connection is weak or unavailable, iPlum provides you the option to switch to your phone’s carrier's voice network.
This means calls still go through, even in areas with poor reception or spotty Wi-Fi.
iPlum’s hybrid VoIP and carrier setup provides users with the reliability of traditional phone service, combined with the flexibility and low cost of internet calling.
It's especially ideal for field-based teams, remote workers, and clinics with limited IT infrastructure. With iPlum, you’re not tied to a desk phone or a strong internet connection to be reachable.
6. Bring Your Own Device Support
RingRx
You can use RingRx and iPlum on your smartphone or computer.
Both platforms offer apps for iOS and Android, making them compatible with bring-your-own-device (BYOD) setups. However, iPlum takes BYOD a step further with robust communication separation and control.
iPlum
For starters, iPlum is purpose-built for BYOD environments.
It assigns each user a second, dedicated business number that runs inside the iPlum app. The number handles calls, texts, voicemails, and faxes separately from your phone’s native number and messaging.
That separation helps protect sensitive communication and eliminates the risk of mixing personal and business data.
And, unlike some business phone systems that require specialized hardware or mobile device management (MDM) software, iPlum works on any standard smartphone. This makes it an easy, scalable RingRx alternative for clinics, private practices, contractors, and remote teams.
Furthermore, admins can manage all users from a centralized dashboard. They can assign or remove numbers, control user permissions, monitor usage, and configure settings, and they don’t need to have access to the employee’s device.
Lastly, if a team member leaves, admins can revoke the business number and retain all associated communication data while leaving the user’s number untouched.
7. Reliable Customer Support and Onboarding
RingRx
While RingRx provides phone and email assistance, we came across multiple reviews calling out the customer service desk for slow responses.
Customer reviews are an important consideration when determining what to expect from a business phone system.
iPlum
That said, iPlum offers a reliable support system designed to provide both immediate help and deeper resources for long-term management.
Whether you prefer to submit a support ticket or schedule a Zoom call with a product specialist, iPlum ensures that users have access to adequate assistance.
The Zoom call option allows for live troubleshooting, screen sharing, and personalized guidance to resolve issues quickly and efficiently.
In addition to its fast response times, iPlum offers a comprehensive Help Center.
Here, you can find detailed FAQs, troubleshooting steps, and setup guides that cover everything from call routing to compliance.
For direct communication, iPlum’s email support responds promptly, ensuring that users don’t experience delays in resolving technical or billing inquiries.
And for users on the go, iPlum’s in-app support makes it easy to manage your account and access resources from a mobile device.
Learn More About iPlum Customer Support
How to Port Your Number to iPlum
Porting your number to iPlum is a straightforward process. Watch the video below to get started:
To port or transfer your RingRx number into iPlum, simply click the link below.
iPlum vs. RingRx—Pricing
iPlum and RingRx have tiered pricing, with features that vary depending on the plan you choose.
Below is a breakdown of each platform’s pricing.
How Much Does iPlum Cost?
iPlum costs between $8.99 and $19.99 per month, depending on your plan as follows:
Standard Plan – $8.99/user/month
Includes mobile app calling and texting in the U.S. and Canada, voicemail, auto-replies, business hours, and phone tree.
Professional – $14.99/user/month
This plan builds upon the Standard plan, offering web-based calling and texting, secure encrypted texting, voicemail transcription, group and broadcast messaging, text archiving, and HIPAA compliance with a Business Associate Agreement (BAA) for healthcare.
Premium – $19.99/user/month
Offers everything in the Professional plan, plus call recording and compliance features for finance, insurance, legal, sales, and support sectors.
How Much Does RingRx Cost?
RingRx costs $15 to $25 per user per month, depending on your plan, structured as follows:
Lite Plan – $15/user/month
Includes core voice features, a business phone number, unlimited U.S. calling, and HIPAA compliance.
Grow Plan – $19/user/month
Builds on the Lite plan by adding web-based faxing, team and patient texting, voicemail transcription, and RingRx On-Call.
Clinic Plan – $25/user/month
Includes everything in the Grow plan, plus a free desk phone, two HIPAA-compliant voicemail boxes, web and machine faxing, and virtual conference rooms.
iPlum vs. RingRx—Frequently Asked Questions (FAQs)
What Does iPlum Do?
iPlum is a business phone system that offers calling, texting, voicemail, auto-attendant, and HIPAA-compliant messaging for healthcare, legal, and small business teams.
How Does RingRx Work?
RingRx is a VoIP-based communication platform that provides secure phone, fax, and messaging services for healthcare practices through desktop, mobile, and desk phones.
Is iPlum Safe?
Yes. iPlum uses end-to-end encryption, secure cloud storage, and supports HIPAA, HITECH, and other compliance standards to safeguard sensitive business and patient communications.
Why Choose iPlum Over RingRx
RingRx is a solid VoIP solution for healthcare providers, with support for HIPAA-compliant calling, texting, and faxing.
That said, iPlum delivers a broader set of tools for mobile, hybrid, and remote teams.
With features like secure MMS messaging, dual-network calling, customizable phone trees, and built-in voicemail transcription, iPlum is better suited for growing clinics and remote teams.
Moreover, iPlum gives you complete control over texting, team management, and compliance logging.
And, with responsive customer support, in-depth setup guides, and the Standard plan starting at $8.99 per month, iPlum is, without a doubt, a cost-effective alternative to RingRx.
Want to experience iPlum? Sign up below to get started.
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
