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iPlum is the best RingRx alternative for healthcare providers looking for true HIPAA compliance and communication tools built for today’s remote and hybrid teams.
With features like phone tree, web calling, secure texting, a second mobile line, and more, iPlum lets healthcare professionals connect with patients, protect privacy, and manage calls better— whether in the clinic or on the go.
RingRx, while a robust VoIP provider, lacks crucial features that can enhance workflow and communication in healthcare.
RingRx Reviews: What Are Users Saying About RingRx?
RingRx has attracted different sentiments from users. Some hail the platform, while others feel it doesn't live up to expectations.
Here’s a rundown of some RingRx reviews by verified users highlighting common problems with the solution.
Porting and Support Issues
Several users report frustration with phone number porting and unhelpful support, which can disrupt business operations.
"Three months in, the number had not been ported yet… I cannot count the number of hours spent on the phone with their tech support." – Katie K., GetApp
Connection Reliability
Some teams reported app problems and connection issues caused by RingRx's lack of dual reliability, which makes the system inconsistent for routing calls.
"Whether it was app problems, connection issues, we had it all." – Shayla R., GetApp
Standard Features Locked in Expensive Plans
RingRx places core features like HIPAA-compliant voicemail transcription behind higher-tier pricing. This means healthcare practices must pay significantly more each month for functionality that competitors like iPlum offer at an affordable rate.
"I don’t like that you need to pay extra for the transcribed voicemail." – Melissa R., GetApp
HIPAA-Compliant Messaging Has Limits
RingRx offers secure texting but can’t handle photo attachments, even for medically relevant images like insurance cards. This can restrict its usefulness for many healthcare workflows.
"I do wish that there was a way for the HIPAA compliant texting app to receive photos." – Verified Capterra Reviewer
Limited Web Portal Functionality
The RingRx web portal doesn't display text messages, restricting access for remote team members. Plus, one user says they were charged even after porting out their numbers and ending service.
"My virtual assistant had very little access because the web portal doesn’t reflect text messages. They also continued billing me after my number was ported." – Verified Reviewer, G2
It isn’t all doom and gloom with RingRx, though.
Some users love RingRx’s flexibility, as evidenced by the customer review below.
“I really appreciate that it's cloud-based and can be accessed from your personal phone through an app or a desktop computer.” – Verified Reviewer, GetApp
RingRx Features
RingRx boasts a host of features tailored to the healthcare industry, including:
- Calling: Allows you to make and receive calls through your business number.
- Texting: Lets you send and receive SMS messages from your business line.
- Voicemail: Enables callers to leave a message when you’re unavailable.
- Call Routing: Directs incoming calls to the right person or department based on your custom setup..
- Faxing: Lets you send and receive documents.
- Mobile and desktop app: Allows you to access calls, texts, and voicemail from your smartphone or computer.
Why Consider a RingRx Alternative?
If the RingRx reviews are anything to go by, the platform may not be the perfect patient and staff engagement solution for everyone.
Some reasons you’d want to look for a RingRx alternative include:
- You’re looking for a business phone system that allows easy, straightforward number porting.
- You want fast, responsive support when things go wrong.
- You want a solution that guarantees dual call reliability to run your day-to-day.
- You’re looking for a business calling and texting solution that also supports secure multimedia messaging.
- You have a virtual or hybrid team that needs full web access.
- You prefer a system with built-in backup for call reliability. That way, when one line drops, your calls can roll over automatically.
- You’re looking for a business phone system that offers more control over staff roles and access.
- You want an affordable, HIPAA-compliant calling and texting solution that offers value for your money.
…switching gears,
Best RingRx Alternatives and Competitors
While the choice of one RingRx competitor over another depends on your needs, these alternatives stand out for different use cases.
Here’s a quick summary of how these options compare at a glance.
1. iPlum (Best Value)
iPlum pulls ahead of RingRx alternatives and competitors with better pricing, built-in compliance, and practical usability where it counts.
First, iPlum packs 50+ features, far more than RingRx and most VoIP providers like RingRx.
On top of that, the platform is designed to grow with your healthcare business and is available in 23 languages and 200 countries.
Speaking of features, iPlum gives healthcare providers precisely what they need to communicate securely, efficiently, and professionally.
Unlike RingRx, which only offers basic call routing and queues, iPlum has Auto Attendant (Phone Tree). This allows you to create virtual extensions and automatically direct calls to the next available staff member—perfect for busy clinics managing multiple departments.
RingRx may support secure texting but doesn’t allow photo or file sharing in messages, which is a major drawback in a modern healthcare facility.
iPlum, by contrast, offers secure texting with MMS support, so providers can securely send and receive images like insurance cards or medical photos.
Reliability is another win. While RingRx relies solely on VoIP data, iPlum offers Dual Call Reliability. You can switch to your carrier’s voice network when needed, ensuring audible calls even in low-data areas—something RingRx doesn't provide.
Meanwhile, iPlum’s Business Hours feature gives providers control over their availability. It automatically routes calls and texts to voicemail after hours. That way, you can maintain a healthy work-life balance without missing important messages.
With features like Text to Email, Call Recording, Do Not Disturb, Auto Text Replies, and Advanced Password Policies, iPlum helps healthcare teams remain compliant without compromising convenience.
Want centralized control? iPlum’s Team Account portal makes managing staff numbers, permissions, and call settings easy, eliminating the need for a dedicated IT team.
iPlum Pricing
Price rating: 2/5
iPlum offers 3 pricing plans.
The Standard Plan includes mobile app calling and texting in the U.S. and Canada, voicemail, auto-replies, business hours, and phone tree.
The Professional plan builds upon the Standard plan, offering web-based calling and texting, secure encrypted texting, voicemail transcription, group and broadcast messaging, text archiving, and HIPAA compliance with a Business Associate Agreement (BAA) for healthcare.
The Enterprise plan offers everything in the Professional plan, plus call recording and compliance features for finance, insurance, legal, sales, and support sectors.
See iPlum’s pricing page for current rates.
Want to try iPlum? Watch the video below to learn how to sign up.
How to Port/Transfer Your RingRx Number into iPlum
Porting/transferring your RingRx number to iPlum is easy. Follow the steps below to complete the process.
Step 1: Before starting the porting process, make sure your RingRx number is active and unlocked if it’s with a digital provider.
Step 2: Create an iPlum account. Go to https://my.iplum.com and set up your account using a physical mobile number (not the one you're porting).
Step 3: Click "Port Existing Number" in your iPlum portal. This option is on your iPlum dashboard.
Step 4: Complete the porting form. Enter your current carrier (RingRx), account details, service address, and security PIN.
Step 5: Wait for confirmation. iPlum will verify the request with RingRx. You’ll get email updates. Porting usually takes 1–7 business days.
Step 6: Install the iPlum app. Once you have completed this, download the app from the App Store or Google Play, log in, and start using your number.
Step 7: Contact RingRx to cancel billing. After the port is complete, notify RingRx to avoid any ongoing charges.
Watch the video below for more details on how to port a number into iPlum
Port Your RingRx Number Into iPlum
2. Google Voice
Google Voice is a virtual phone service by Google with personal and business communication features.
While Google Voice has a free version, you’re better off with the business subscription to maximize the platform's potential for healthcare providers. The free option offers features such as voicemail transcription, call forwarding, custom greetings, and spam blocking.
Meanwhile, the business version adds call routing, auto attendants, call recording, and integration with Google Workspace tools like Calendar and Meet.
For small clinics that already use Google Workspace, Google Voice can be a good RingRx alternative. However, it is worth noting that Google Voice lacks built-in HIPAA compliance unless you have a Google Workspace subscription.
Google Voice Pricing
Price rating: 3/5
Google Voice business plans charge per user. Also, account for Workspace charges.
3. Nextiva
Nextiva is a unified business communication platform offering VoIP calling, texting, faxing, conferencing, and call routing.
It comes with tools like voicemail transcription, call analytics, auto attendants, and number porting, making it ideal for healthcare clinics needing consistent internal and external communication.
Larger clinics with multiple providers can benefit from features like call queuing, ring groups, team chat, and shared lines—all of which help manage high call volumes and improve coordination.
When enabled, Nextiva is HIPAA-compliant, but this disables certain features like voicemail-to-email and fax-to-email. Many clinics use these to share updates and documents, so that’s something to consider.
While it doesn’t offer deep EHR or clinical system integrations like RingRx, NextivaNextiva can be a worthwhile RingRx alternative if you’re in for call and customer support tools over clinical integrations.
Nextiva Pricing
Price rating: 3/5
Nextiva’s subscription cost depends on your plan and number of users.
4. Dialpad
Dialpad is a cloud-based communication platform that supports calling, SMS/MMS, and group messaging through desktop, mobile, and web apps.
It also packs AI-powered tools like voicemail transcription and call summaries. For what it can do, Dialpad is one of the best RingRx alternatives if you’re looking for a solution that can support team collaboration and business communication at scale.
Like Nextiva, Dialpad is ideal for large healthcare facilities primarily due to its many features (which come at a cost).
If you’re running a small healthcare facility, iPlum can be a better fit, especially if you want to save money and still get essential patient engagement tools.
Like RingRx, Dialpad supports HIPAA. However, compliance comes with caveats.
For instance, its BAA doesn’t cover faxing PHI or texting non-Dialpad users, which may limit communication with patients or outside providers. In addition, healthcare facilities must manually adjust security settings to stay compliant.
Dialpad Pricing
Price rating: 3/5
Dialpad charges per user. Also, minimum seats affect the total.
5. RingCentral
Our round-up of the best RingRx alternatives concludes with RingCentral, a communication platform that offers video meetings, messaging, faxing, and SMS in one app.
While not built exclusively for healthcare, it offers tools that clinics, especially those with multiple providers or remote teams, can benefit from.
Notable features for healthcare providers include AI-powered call transcription, which allows users to capture call notes automatically, reducing the need for manual documentation.
You also get a single business number for calls, texts, and faxes, enabling healthcare providers to keep communication organized and professional. Meanwhile, smart call routing directs patients to the right team or provider based on availability or custom rules.
RingCentral also has automated SMS replies, a feature that allows healthcare providers to save time by responding to missed calls or messages outside office hours.
For health facilities that operate across different sites or need centralized control, RingCentral has multi-location management tools to manage users, permissions, and call flows from one platform.
RingCentral provides HIPAA features but requires manual configuration.
Healthcare providers must also request a signed BAA and adjust security settings themselves, which can be time-consuming and, if not done correctly, may lead to compliance gaps.
RingCentral Pricing
RingCentral charges per user. Higher plans add more recording and reporting features.
Top Alternatives to RingRx—Frequently Asked Questions (FAQs)
Which RingRx Alternative Is Best for a Solo Practitioner?
iPlum is the best alternative to RingRx for solo providers. It's cost-effective, HIPAA-compliant, and offers a mobile 2nd line, allowing you to separate work and personal calls.
Can I Keep My Existing Phone Number When Switching to a RingRx Alternative?
Yes, most alternatives and competitors, including iPlum, support number porting, allowing you to keep your current number when migrating your clinic’s communication system.
RingRx Alternatives—Why Choose iPlum Over Competitors
If you’re tired of RingRx’s limitations—be it clunky porting, feature restrictions, or lackluster support—iPlum offers a reliable, feature-rich alternative at a reasonable price.
It's more affordable, easier to manage, and packed with healthcare-ready features that improve both communication and compliance.
Whether you're a solo practitioner or managing a team, iPlum offers tools to simplify your work, including secure texting with MMS, voicemail transcription, auto-attendant, and more.
More importantly, iPlum’s HIPAA compliance is built in, not bolted on.
You don’t have to chase down a BAA or worry about whether photo attachments are secure.
It’s designed for the realities of modern healthcare, including remote teams, on-the-go communication, and the need for professionalism and privacy.
Try iPlum out and experience a better way to connect with your patients and team.
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
