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This is a comprehensive iPlum vs Line2 comparison.
In this in-depth guide, we’ll cover
- iPlum and Line2 texting and calling features
- What users say about each provider
- How much iPlum costs
- Line2 pricing
- Who iPlum is best suited for
- How to get started with iPlum and more.
Let’s dive right in.
iPlum vs Line2—What Do Users Say?
When comparing iPlum to Line2, one of the best places to start is user reviews. Here, you’ll learn firsthand what customers think about either platform, including its upsides and downsides.
That said, here’s a snapshot of iPlum and Line2 user reviews.
iPlum Reviews
iPlum reviews highlight a reliable, affordable, and user-friendly business phone system.
While it doesn’t offer video conferencing, most users say the platform is dependable for what it can do.
✔ Reliable, affordable second line with useful calling tools
"Offers a user-friendly experience for managing calls and texts with a dedicated business number." — Verified User, G2.
✔ Multi-device support
“ I love that I can use iPlum to make and receive calls on my desktop and phone via the app.”
✔ Smooth switch from other services, includes call blocking
"It was a smooth transition from my previous company. What I love the most is that I can also block numbers." — Yoly S., G2.
✔ HIPAA-compliant texting and automatic replies help with client communication
"I can text from the app, respond through my phone with everything being HIPAA compliant... knowing I received the text message and will respond." — Verified User in Mental Health Care, G2.
✔ Flexible enough to support growing business needs
"iPlum meets my current needs as well as providing me the opportunity to grow as my business needs increase." — Larry S., Travel Advisor/Owner, G2.
❌ No Video Conferencing
iPlum doesn't offer video calling. However, the feature is currently under development and is scheduled for release soon.
Line2 Reviews
Line2 reviews indicate a platform that, while it can get the job done, comes with issues related to reliability, limited texting features, and slow customer support. Plus, Line2 is not HIPAA-compliant.
✔ Multi-device flexibility
"I have it on my computer and iPhone to keep me connected out of the office setting."— Carissa L., G2.
✔ Good for basic business use
"One device, two lines makes it a lot easier to communicate..."— John L., G2.
❌ Sporadic service and frequent downtime
"The service is VERY sporadic. We have quite a bit of downtime, and it seems to be more frequent."— Tracy R., G2.
❌ Weak call quality on mobile data, no virtual receptionist
"Call quality on mobile data was lacking, and there is no virtual receptionist option."— Dexter V., G2.
❌ Support response is slow during urgent issues
"Time to resolve issues was not convenient in URGENT cases. I would have loved more access to support."— Sashanee S., G2.
❌ Connectivity problems when switching lines
"There was a connectivity issue when switching between lines..."— John L., G2.
iPlum vs Line2—A Feature Overview
While iPlum and Line2 functionality overlap in many areas, there are nuanced differences detailed in the sections below.
To start with, here’s a comparison table of the two platforms at a glance.
1. Robust Phone System with Web Calling
iPlum and Line2 offer the core calling features you’d expect with a business phone system. Both offer call forwarding, voicemail with transcription, auto-attendants, call screening, and a scheduler to manage after-hours availability.
You’ll also get standard functions like call blocking, custom greetings, and hold music on both platforms.
That said, iPlum boasts a few extras.
For example, you can choose to make calls using Wi-Fi/data or your regular phone network, which helps maintain steady call quality in various environments.
It also gives you more ways to route calls thanks to the robust phone tree. Furthermore, you can create custom extensions, set up multiple inbound paths, and forward calls based on the time of day or who’s calling. This can be helpful if you're managing calls for different departments or staff.
In addition, you can make voice calls directly through the iPlum web portal and the mobile app.
For teams working in different locations, iPlum makes it easy to forward calls automatically, ensuring the right person picks up, regardless of their location.
And if you need a more secure setup, iPlum includes features built for compliance and business-critical conversations, including:
- Call recording
- Encrypted texting
- HIPAA and HITECH compliance
- Voicemail transcription
2. Messaging Optimized for Business Texting
iPlum and Line2 share similar messaging features, including SMS, MMS, and group texting. These cover everyday communication needs, such as sending quick updates or images to clients and colleagues.
Beyond the standard features, iPlum includes features that support message organization and scheduling. You can archive and unarchive conversations to keep your inbox clean, set automatic replies for missed messages, and schedule texts to go out later, a handy function when you can’t reply right away.
For outreach, iPlum has a broadcast feature that allows you to send individual messages to multiple contacts at once. Meanwhile, group texting with two-way communication enables you to send attachments, such as photos, audio, or video.
iPlum also lets you:
- Pin important conversations to the top of your inbox
- Forward texts to your email account
- Add custom text signatures to outgoing messages
- Use templates to send repeated replies quickly
- Mark threads as unread for later follow-up
Sure, Line2 has essential texting functions and works well for general use. However, iPlum may be better suited for professionals who require a more structured approach to sending messages.
3. HIPAA-Compliant Communication
Line2 doesn’t currently support HIPAA compliance, which may limit its use in healthcare settings where protected health information is involved.
In addition, the platform doesn’t offer secure texting or a Business Associate Agreement (BAA), both of which are often required for providers seeking to meet HIPAA standards.
iPlum is designed with privacy in mind and includes features often used by healthcare, therapy, and insurance professionals.
Furthermore, you can set up a dedicated second line on your existing phone, with separate notifications and a distinct ringtone to keep work and personal communication separate.
All communication through iPlum is encrypted, including:
- Phone calls
- Voicemails
- Text messages
- Faxes
Each iPlum number includes a BAA, helping organizations meet HIPAA requirements more easily. If you manage a team, you can create sub-accounts to keep everyone under the same compliance umbrella.
iPlum also aligns with key Canadian privacy laws, making it a flexible option for professionals working across the U.S. and Canadian healthcare systems.
4. One Platform, Multiple Numbers
Line2 and iPlum let you choose a new number or transfer your current one. You can also pick a local area code or set up a vanity number that matches your business name with both platforms.
iPlum allows you to choose the following numbers:
- U.S. numbers
- Canadian numbers
- Toll-free numbers
And stated, iPlum numbers work as a separate line on your existing phone. Plus, you can set custom ringtones, notifications, and caller ID to keep work calls separate from personal ones.
Privacy is a built-in feature. iPlum numbers don’t share your details, which is helpful if you often work with clients, patients, or the public. And if your work requires HIPAA compliance, iPlum can support that as well in the Professional or Premium plan.
For toll-free or vanity numbers, iPlum includes:
- Call routing
- Auto-attendants
- Phone extensions for different team members or departments
If you’re managing a small team, iPlum lets you add sub-lines under a single account. That way, everyone can have their number, and you can manage everything from one place. It’s a straightforward way to maintain organized and professional communication.
5. Easy Team and Account Management
When it comes to team and account management, Line2 offers features such as mobile and desktop apps, usage reports, and a single account for centralized billing. These provide adequate coordination across a small team.
iPlum, on the other hand, provides options for teams that need more structured line management. From a single dashboard, account admins can:
- Create sub-accounts for team members
- Assign each person their own phone number
- Adjust user permissions and access levels
Additionally, team members can use individual lines or work from a shared number to handle voicemails and text replies collaboratively.
iPlum also supports centralized archiving of calls and messages, making it easier to keep records and review past activity when needed.
And to top it all off, everything runs from one platform with iPlum, giving teams a way to manage communication without juggling multiple systems or logins.
How to Transfer/Port Your Number to iPlum
iPlum allows you to port or transfer your number in simple, easy-to-follow steps. You can also get a new number if you’re just getting started with the platform.
Watch the video below as we explain how to port your number to iPlum.
If you’d like to port your number, click the link below to get started.
iPlum vs Line2—Pricing
iPlum and Line2 pricing is available in three tiers for either business phone system. Here’s a detailed breakdown of each platform’s cost.
How Much Does iPlum Cost?
iPlum pricing is structured in the tiers as follows:
Standard Plan – $8.99/user/month
Includes mobile app calling and texting in the U.S. and Canada, voicemail, auto-replies, business hours, and phone tree.
Professional – $14.99/user/month
This plan builds upon the Standard plan, offering web-based calling and texting, secure encrypted texting, voicemail transcription, group and broadcast messaging, text archiving, and HIPAA compliance with a BAA for healthcare.
Premium – $19.99/user/month
Offers everything in the Professional plan, plus call recording and compliance features for finance, insurance, legal, sales, and support sectors.
How Much Does Line2 Cost?
Line2 offers three plans designed for individuals and small teams as follows:
Starter – $15.99/user/month
Includes a local or toll-free number, unlimited calls and texts, and basic call forwarding.
Growth – $20.99/user/month
Builds on the Starter plan with auto-attendants and a call scheduler to manage business hours.
Business – $25.99/user/month
Adds call recording, voicemail transcription, and advanced reporting for deeper call insights.
How Does Line2 Pricing Compare to iPlum?
iPlum and Line2 offer tiered pricing. However, iPlum packs more business features into lower-cost plans.
For instance, iPlum’s Standard plan starts at $8.99, offering voicemail, a phone tree, business hours, and texting. Line2’s Starter plan, by comparison, costs $15.99 but lacks key features like voicemail transcription or secure messaging.
At the mid-tier, iPlum’s Professional plan ($14.99) includes web calling, encrypted texting, HIPAA compliance, and message scheduling. On the other hand, Line2’s Growth plan ($20.99) mainly adds auto-attendant and scheduling.
Top-tier plans show a bigger gap, too— iPlum Premium plan ($19.99) adds call recording and compliance tools. Line2 Business ($25.99) also adds call recording and voicemail transcription. However, it doesn't support HIPAA compliance and lacks secure texting or data archiving.
The bottom line is that iPlum delivers more tools for healthcare, sales, and support teams at a reasonable fee compared to Line2.
iPlum vs Line2—Frequently Asked Questions (FAQs)
What does Line2 do?
Line2 is a virtual phone service that enables businesses to manage multiple internal lines for handling external calls. It offers features like call forwarding, voicemail, and auto-attendants. That said, iPlum is a solid Line 2 alternative, providing similar functionalities with added compliance features.
Is the iPlum App Free?
Yes, iPlum is free to download and use, offering an ad-free experience. The app is available for Android and iOS users, offering easy access to iPlum’s features on the go.
How Much is iPlum Per Month?
iPlum's Standard plan starts at $8.99 per user per month, including calling, texting, voicemail, and business hours management.
The Professional plan, priced at $14.99 per user per month, includes web-based communication, encrypted texting, and HIPAA compliance. Meanwhile, the Premium plan, at $19.99 per user per month, provides call recording and advanced compliance features.
Why Choose iPlum Over Line2?
iPlum and Line2 are good business phone systems with essential calling and texting features.
However, iPlum may be a better fit for professionals who require secure communication, compliance options, and greater control over their phone system usage.
With features like encrypted messaging, call recording, voicemail transcription, and HIPAA-compliant tools, iPlum supports a wide range of business and healthcare needs.
Furthermore, users can manage numbers, team access, and communication records from one platform—whether it’s for a solo practice or a growing team.
Some reasons to choose iPlum over Line2 include:
- Web-based calling and secure texting
- Support for HIPAA, HITECH compliance
- Sub-accounts and team permissions
- Business messaging tools like templates and scheduled texts
For organizations looking for a second line that goes beyond the basics, iPlum offers a well-rounded solution designed with compliance and reliability in mind.
Click the link below to get started with iPlum
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
