Best Aircall Alternatives

iPlum is the best Aircall alternative if you’re looking for a cost-effective business phone system that’s HIPAA-compliant, offers dedicated numbers, and supports mobile and web-based calling.

Aircall is a decent VoIP provider with features such as call recording and auto attendants, although its pricing can be on the higher side for some businesses.

For instance, the platform’s Essentials plan costs $30 per license ($40 if billed monthly), with a minimum of three users required. That brings the total to $90 or $120 per month, depending on the billing option.

iPlum’s Standard plan costs $8.99 and overlaps Aircall’s Essentials features like IVR, texting, voicemail, business hours, call forwarding, and mobile app support.

That said, in this roundup of alternatives to Aircall, we’ll look at nine options to help you find a business phone system that fits your budget, meets your feature needs, and scales with your team.

But before we do, let’s zero in on Aircall first.

‍

Aircall Reviews—What Do Users Say?

While Aircall reviews are largely positive, there are some notable downsides you need to be aware of, including:

❌ Frequent service disruptions and inconsistent performance

“I was constantly having issues… service disruptions that affected our ability to provide service.”— Anthony Q., Capterra.

‍

❌ Mobile app lacks key analytics settings

“The service is quite expensive… Their mobile app also has some disadvantages, e.g., not having the option to make call tagging compulsory.”— Sophie S., Capterra.

‍

❌ Reporting is limited to managers, not visible to users

“Aircall could offer more in terms of reporting, as currently, users cannot see any reporting, only managers.”— Glen J., Capterra.

‍

❌ No video conferencing and weak AI tools

“No video conferencing software and AI possibilities are behind the competition.”— Remco M., Capterra.

‍

❌ Frequent freezes and audio problems hurt productivity

“It has not been an overly reliable phone system… freezes often, has audio connectivity problems…”— Ian P., Capterra.

‍

❌ Poor call quality and difficult support team

“Call quality is poor. The customer success team is nearly impossible to deal with.”— Verified Reviewer, Capterra.

‍

On the positive side, here’s what users had to say about Aircall.

‍

✔ Easy to use

“I've used this for over four years… It's easy to use.”— Jisselle B., Capterra

‍

✔ Strong IVR and call monitoring tools

“Call monitoring feature is critical.”— Travis P., Capterra

‍

Aircall Pricing

‍

Aircall is priced in three tiers as follows:

_Essentials_{: $30 per license (a minimum of 3 users required)}
_Professional_{: $50 per license (a minimum of 3 users required)}
_Customer_{: Contact Aircall for pricing (a minimum of 25 users required)}

‍

Aircall Features

Aircall key features include:

_SMS:_{Allows you to send and receive text messages using your business phone number.}
_{Call Transfer:}_{Allows users to redirect live calls to another team member or department.}
_{Call Recording:}_{Records inbound and outbound calls.}
_{Call Routing:}_{Directs calls to the right person or team based on factors like time, language, or caller input}.

‍

Why Consider an Alternative to Aircall?

Although Aircall is a decent platform, here are some reasons to switch to a competitor:

_{Expensive to get started:}_{Aircall requires at least three user licenses, which drives up the cost.}
_{Basic analytics, unless you upgrade:}_{The standard dashboard only gives surface-level metrics. To access meaningful insights, you have to pay for the top-tier plan.}
_{Integration constraints:}_{While it connects with major platforms, the setup can be clunky, with limited customizability.}
_{Call quality issues:}_{Users report dropped calls, lag, and inconsistent audio, which can interrupt critical conversations and damage trust.}
_{Pricing doesn’t scale well:}_{Larger teams pay significantly more, and core features often require expensive add-ons. You may end up paying for tools you don’t fully use.}
_{Support can be slow and unhelpful:}_{Some users report long response times, unclear ticketing, and support that relies too heavily on articles rather than direct assistance.}

‍

Best Aircall Alternatives

With that out of the way, let’s dive into the top alternatives to Aircall and what they offer.

Below is a quick comparison table to get started.

Best aircall alternatives comparison table

‍

1. iPlum (Best Value)

‍

iPlum is a flexible, budget-friendly alternative to Aircall with a robust feature set for secure communication, call routing, and team management.

Trusted by over 50,000 businesses, iPlum allows you to add a second phone line to your mobile device and use it to separate work and personal calls.

Meanwhile, dual call reliability ensures you get the best possible call clarity by switching between your phone’s voice network and the internet, depending on which is more stable at the time.

Below is a breakdown of iPlum’s core capabilities.

‍

Key Features

_{Phone Tree with Extensions}_:_{These give your business a professional front door. iPlum's phone tree enables you to automatically route calls to the right person or department. That way, you don't need a live receptionist to manage inbound calls.}
_{HIPAA Compliance with BAA}_:_{Comes in handy if you're in a highly regulated industry. iPlum offers true HIPAA compliance to safeguard your business from fines, data breaches, and liability. You also get a signed BAA.}
_{Secure Encrypted Texting}_{(Mobile and Web}_):_{iPlum encrypts messages on both mobile and web, even if the recipient doesn't have the app. That way, you don't have to worry when you're exchanging sensitive information.}
_{Call Recording and Archiving:}_iPlum_{automatically records calls}_{and stores them for up to a year, making it easy to review or reference later. Archiving is helpful when you need to keep a record of conversations.}
_{Group Text and Broadcast Messaging}_:_{These save time when you're messaging multiple people. With iPlum, you can send one message to a group or list without copying, pasting, or sending texts one by one.}
_{Text Scheduling}_{and Templates:}_{iPlum allows you to schedule texts to go out at the right time and}_{reuse templates}_{so you're not rewriting the same message over and over. That way, follow-ups and reminders are easier to manage.}
_{Voicemail Transcription}_:_{iPlum transcribes voicemails into text so you can quickly scan and respond without dialing in.}
_{Auto-Replies for Missed Calls and After Hours}_:_{With iPlum, you can set custom replies to let people know you're away and when they can expect to hear back. Auto replies allow you to remain responsive when you're unavailable.}
_{Web and Mobile Calling/Texting:}_{You can use your iPlum number on your phone, tablet, or computer without switching tools or losing access, giving you the flexibility to work from anywhere}
_{Multiple Call Forwarding}_{and Global Reach (200+ Countries):}_{iPlum allows you to forward calls to multiple numbers or team members across locations or time zones. As a result, your business is reachable no matter where you are}.

See iPlum Full Feature Line Up

‍

iPlum Pricing

‍

iPlum pricing is structured in three tiers as follows:

Standard Plan – $8.99/user/month

Includes mobile app calling and texting in the U.S. and Canada, voicemail, auto-replies, business hours, and phone tree.

Professional – $14.99/user/month

This plan builds upon the Standard plan by adding web-based calling and texting, secure encrypted texting, voicemail transcription, group and broadcast messaging, text archiving, and HIPAA compliance with a Business Associate Agreement (BAA) for healthcare.

Premium – $19.99/user/month

Offers everything in the Professional plan, plus call recording and compliance features for finance, insurance, legal, sales, and support sectors.

See iPlum's Full Pricing

‍

2. Dialpad

‍

Dialpad is a good alternative to Aircall for businesses keen on AI-powered communication. The platform offers built-in AI features that provide real-time call insights, coaching data, and in-depth analysis.

‍

Key Features

_{Real-Time Transcriptions:}_{Dialpad generates live transcripts as calls are in progress. That way, teams capture every detail, spot recurring questions, and refine scripts to boost resolution rates.}
_{AI Coaching Prompts:}_{The platform suggests responses and playbooks tailored to the call context. Additionally, prompts help agents handle objections more efficiently, stay on message, and meet performance targets.}
_{Sentiment Analysis and Alerts:}_{Dialpad flags calls with rising tension or negative tone. Then, managers review flagged interactions and use scorecards to track trends and coach where it matters.}
_{Call Recording and Playback:}_{The system automatically records all calls. Users can, therefore, replay key segments using timestamps and filters. As a result, they verify facts, refine scripts, and share clips for training or audits.}
_{Voicemail Management:}_{Dialpad converts voicemails into searchable text and tags messages by project or priority. Moreover, teams scan messages in seconds, route tasks quickly, and maintain consistent follow-up.}

‍

Dialpad Pricing

Dialpad is priced in three tiers as follows:

_Standard_{: $15 user/month}
_Pro_{: $25 user/month}
_Enterprise_{: Contact Dialpad for pricing}

‍

3. RingCentral

‍

RingCentral is one of the best Aircall alternatives for businesses seeking a complete UCaaS solution. The platform combines features such as team messaging, high-definition video meetings, and enterprise-grade calling, allowing for centralized oversight across all communication channels.

‍

Key Features

_{Unified Messaging and HD Meetings:}_{RingCentral bundles team chat and HD video into the call dashboard. That way, users can host face-to-face meetings without switching apps and keep chat history in context.}
_{Call Routing and Auto-Attendant:}_{RingCentral directs calls with customizable menus, time-based rules, and skill-based logic. As a result, customers reach the right agent on the first try.}
_{Call Recording and Analytics:}_{In addition to automatically recording calls, RingCentral generates daily and weekly performance reports, enabling users to identify trends and refine scripts for improved results..}
_{Wide Integration Ecosystem:}_{RingCentral integrates with 200+ CRM, helpdesk, and productivity apps, enabling teams to sync data across workflows, reduce manual entries, and maintain accurate customer records.}

‍

RingCentral Pricing

RingCentral pricing is available in three tiers as follows:

_Core_{: $20 per user per month}
_Advanced_{at $25 per user per month}
_Ultra_{at $35 per user per month}

‍

4. Nextiva

‍

Nextiva is an app like Aircall for businesses looking for scalable VoIP solutions. It comes with 40+ customizable calling features, omnichannel messaging, and high-definition video conferencing. Below is a breakdown of the platform’s most notable features.

‍

Key Features

_{Customizable Call Flows:}_{Nextiva’s drag-and-drop editor allows users to build menus, hold queues, and implement time-based routing. Hence, callers reach the right agent fast without long waits.}
_{Omnichannel Calling and Messaging:}_{The platform unifies voice calls, SMS, video, and virtual fax under one interface. Therefore, teams can maintain conversation context, switch channels easily, and deliver consistent call and text experiences.}
_{Voicemail Transcription and Virtual Fax:}_{Nextiva converts voicemails into searchable text and secures fax transmissions with HIPAA-level encryption. This enables users to quickly scan messages and share important details without compromising data security.}
_{Group Texting and Templates:}_{Nextiva enables users to create texting groups and store message templates for consistent and rapid outreach.}

‍

Nextiva Pricing

Nextiva pricing is available in four plans as follows:

_Digital_{: $20 per user per month}
_Core_{: $30 per user per month}
_Engage_{: $40 per user per month}
_{Power Suite}_{: $60 per user per month}

_‍

5. 8x8

‍

8×8 is a notable Aircall alternative that thrives on enterprise-grade calling and messaging. The platform offers global voice coverage, real-time call insights, robust SMS support, and other features explained below:

‍

Key Features

_{Multi-Level Auto Attendant:}_{8×8 enables you to set up phone menus with multiple layers, allowing callers to find the right department or service on their own quickly. That way, there’s no need for manual call transfers.}
_{Number Porting:}_{You can bring your current phone numbers to 8×8 or get new local numbers as your business grows.}
_{Call Parking and Pickup:}_{8×8 allows you to put a call on hold in a shared space and pick it up from any phone. That’s a great functionality for teams that share lines or move between devices.}
_{Mass Text Messaging:}_{You can send bulk texts like promotions or alerts right from the same dashboard you use for calls. 8×8 also allows you to use templates and view delivery results in real time.}

‍

8×8 Pricing

8×8 pricing is available in five tiers. However, you need to contact 8×8 sales for a quote.

‍

6. Ooma

‍

Ooma is a decent alternative to Aircall for small businesses looking for a standard VoIP service that can get the job done. Users report that the system is easy to set up, works well on mobile devices, and covers the basics, including call routing, voicemail, and video meetings.

‍

Key Features

_{Virtual Receptionist:}_{Ooma helps you handle calls professionally with a built-in virtual receptionist. You can customize greetings, create a phone menu, and easily route callers to the right extension.}
_{Voicemail-to-Email Forwarding:}_{When someone leaves a voicemail, Ooma can send it straight to your email so you don’t miss important messages.}
_{Mobile and Desktop Apps:}_{Ooma’s app works on both iPhone and Android, plus desktop. That way, you can make and receive business calls from anywhere.}
_{Caller ID and Video Conferencing:}_{Ooma enables you to maintain a professional business image with caller ID and seamlessly join a video call without switching platforms.}

‍

Ooma Pricing

Ooma pricing is structured as follows:

_Essentials:_{$19.95 per user per month}
_Pro:_{$24.95 per user per month}
_{Pro Plus:}_{$29.95 per user per month}

_‍

7. Justcall

‍

Justcall is a cloud-based phone system built for small to mid-sized teams that rely on CRM tools. With strong integration options and global calling features, it’s one of the best Aircall alternatives for sales and support teams that need flexibility and insights.

‍

Key Features

_{CRM and Helpdesk Integrations:}_{Justcall seamlessly integrates with platforms like HubSpot, Zendesk, and Freshdesk, enabling easier call management, conversation tracking, and centralized record-keeping.}
_{Call Recording and Call Masking:}_{All calls can be automatically recorded for training or compliance purposes. Call masking hides personal numbers, allowing your team to work securely using business lines.}
_{Local Numbers in 95+ Countries:}_{Justcall allows you to expand your global presence with local numbers and make calls from anywhere using your mobile or desktop.}
_{Automatic Call Distribution:}_{You can send incoming calls to the right agent based on availability or role, helping you reduce wait times and improve customer experience.}
_{Conference Calling:}_{Add up to 50 people to a single call, handy for team check-ins or customer demos.}

‍

Justcall Pricing

Justcall is priced in four tiers as follows:

_Essentials:_{$19 per user per month}
_Team:_{$29 per user per month}
_Pro:_{$49 per user per month}
_Business:_{Custom pricing}

_‍

8. Cloudtalk

‍

CloudTalk is built for teams that spend their day on the phone, whether on sales calls or supporting customers. It helps you manage more calls, automate repetitive tasks, and ensure top-notch call quality.

‍

Key Features

_{AI-Powered Call Tools:}_{CloudTalk uses AI features like automatic transcriptions, call summaries, and analytics to help your teams accelerate sales calls and deliver stellar customer support.}
_{Global Calling:}_{With service in over 160 countries, CloudTalk offers strong international call quality and the ability to port or buy local, mobile, or toll-free numbers wherever you work.}
_{Smart Dialers:}_{CloudTalk allows you to reach more leads in less time using predictive, power, and smart dialers that automatically queue and connect calls for your agents.}
_{Call Scripts and Action Buttons:}_{CloudTalk’s agents can follow guided scripts and trigger backend actions during live calls, helping teams stay consistent and efficient.}
_{Open API and 35+ Native Integrations:}_{You can connect CloudTalk to CRMs, helpdesks, and other tools or build custom workflows with the open API.}

‍

CloudTalk Pricing

CloudTalk pricing is available in four tiers as follows

_Starter:_{$25 per user per month}
_Essential:_$30_{per user per month}
_Expert:_{$50 per user per month}
_Custom:_{Contact sales}

‍

9. Talkdesk

‍

Talkdesk is an ideal Aircall alternative for businesses seeking a phone system that supports omnichannel customer service across multiple channels, including phone, email, chat, and social media. It’s packed with tools for call routing, agent scheduling, and quality monitoring, making it a good pick for customer service teams.‍

‍

Key Features

_{Call Routing and IVR:}_{Talkdesk helps you route calls to the right agent based on skill, language, or other rules. You can also set up an IVR menu to let callers choose how they’re directed.}
_{Workforce Management:}_{You can schedule shifts, assign tasks, and manage agent availability in one place, helping you stay organized even with large teams.}
_{Voice and Screen Recording:}_{Talkdesk allows you to record calls and screens for training and quality assurance, which can help review performance or resolve disputes.}
_{Advanced Analytics and Reporting:}_{Talkdesk lets you track KPIs across all your support channels with detailed dashboards and custom reports.}

‍

Talkdesk Pricing

Talkdesk is priced as follows:

_{CX Cloud Digital Essentials:}_{$85 per user per month}
_{CX Voice Essentials:}_$105_{per user per month}
_{CX Cloud Elite:}_{$165 per user per month}

‍

Best Alternatives to Aircall—Frequently Asked Questions (FAQs)

‍

Who is the Competitor of Aircall?

There are several, including iPlum, Justcall, CloudTalk, and Talkdesk. iPlum is the best Aircall competitor if you’re looking for a cost-effective phone system with robust business calling and texting features.

‍

Is Aircall Any Good?

Aircall is decent for basic business calling, but it lacks key features such as video calls, screen sharing, and webinar hosting, limitations that can frustrate teams that need more comprehensive communication tools.

‍

How Much is Aircall a Month?

Aircall starts at $40 per user per month for the Essentials plan, with higher-tier plans costing more depending on features and support level.

‍

iPlum—Best Alternative to Aircall?

If you’ve outgrown Aircall, find it too expensive for your needs, or it doesn’t meet your requirements, it makes business sense to look for an alternative.

While Aircall delivers solid basic features, its pricing, limited analytics, and lack of advanced call controls can slow you down.

And although there are several worthy Aircall competitors, iPlum stands out as the best-value alternative, offering essential tools like secure texting, call recording, and HIPAA compliance at a much lower cost.

However, depending on your priorities —whether it’s AI coaching, deep CRM integrations, or omnichannel support —this list offers options to suit different needs and budgets.

If iPlum offers what you’re looking for, you can get started in a few clicks below.

Sign up for iPlum

‍

_Disclaimer_{: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.}

‍