Documo

Documo is a HIPAA-compliant cloud fax and document automation platform built specifically for healthcare workflows. The platform allows organizations to send and receive faxes digitally — without fax machines, fax servers, or dedicated phone lines — while meeting HIPAA, SOC 2 Type II, and HITRUST compliance standards.

Beyond basic cloud fax, Documo offers an Intelligent Document Processing (IDP) layer that uses AI to automatically classify incoming faxes and scanned documents, extract patient information, and convert unstructured content into searchable, structured data. This means referrals, lab orders, and insurance forms can be identified, routed, and integrated into existing systems without manual data entry. The platform also includes electronic signatures, a fax API for developers, and integrations with major EHR systems including a recent connection with PointClickCare.

Healthcare organizations using iPlum for calling and texting can pair it with Documo to cover the fax side of clinical document exchange — keeping all patient communications across voice, text, and fax under compliant systems.