As a busy modern professional on the go, missing urgent phone calls coming in can cost a significant amount of business. And, this is worse if you have an entire team of talented individuals. Yet, your receptionist is struggling to run the desk as the phones are off the hook. That's where modern mobile cloud phone systems are your best solution.
But what are they? And how do they benefit your business? Let's help you navigate mobile cloud phone systems to get you to the right solution.
What Are Mobile Cloud Phone Systems?
Mobile cloud phone systems act as virtual receptionists. They allow the caller to navigate set menus to ensure their call reaches the right person on their phone using automated technology.
Traditionally, these operate on landline services in an office environment via desk phones. But in more recent times, companies such as ours sought to adapt this technology for the modern world and adopted a unique approach.
What Makes Modern Mobile Cloud Systems Unique?
The newest technology in the cloud systems space that's unique to iPlum is mobile phone routing. Imagine the switchboards of yesteryear on your smartphone anywhere and everywhere in the world.
The technology is all in the cloud. So as long as your phone can make calls and send SMS, you can use the latest modern mobile cloud systems anywhere you get a phone signal!
What Are the Benefits of Mobile Cloud Phone Systems?
There are many benefits to using these systems when gatekeeping your business calls. Here are a few of the key reasons your business benefits from mobile cloud phone systems:
The most obvious costs are costs in reduced labor. Instead of having someone answer all incoming calls, it allows automatic routing. This means that there will be less need for human resources to handle those calls and reduces the number of times you'll need to hire extra staff.
Increase Customer Satisfaction
When customers reach out to your organization via email or social media, they expect a response within 24 hours. When they receive no reply, they may become frustrated with your brand. Yet, when businesses use a mobile cloud service, they give customers more confidence to address their issues.
They know their concerns about your products or service were serious. Customers appreciate being able to reach out to your office without needing to wait days before receiving a response.
And, because the system runs itself, some companies opt for a call-back system. Such systems avoid putting the client on hold for a long period of time. When used with consideration for the caller, this is one of the most effective strategies to keeping queue times down and not wasting the customer's time.
Improve Brand Awareness
When companies use cloud mobile phone systems, they increase awareness among consumers. The fact that they hear back so soon gives potential clients comfort that they're noticed. In turn, this builds brand trust and respect, whether the response is via call or SMS. This process alleviates the pressure on your teams.
Time-Saving for Business
Using these systems as a gatekeeping tool reduces the number of calls that connect to a person. Not only does this save on staffing costs, but it can also save the customer's time.
The best example of this is in the financial sector. Sometimes, customers will call up for valid reasons, such as a fraud team. Mobile Cloud Phone Services help keep your business compliant in these areas as well.
But others might not realize they can change their address on the mobile app. Without staying on hold, customers transfer to the right department, saving them time.
Time-Saving for Caller
If you're looking for ways to cut down on unnecessary waiting around, then consider mobile cloud phone systems. Instead of answering every single call, let the system take care of the call. As mentioned earlier, this saves both you and the caller valuable time.
You're saving the caller from having to explain themselves to more than one person.
This is particularly helpful in emergencies. Getting through to the right department first-time can, in some cases, even save lives.
In today's world, most businesses offer a variety of contact methods. That way, the customer can use the one that best suits their needs. But for some industries, you're going to rely on one method alone.
Emergency phone lines are a good example of this. And, suppose you're dealing with non-native customers or those hard of hearing. Automation allows you to use a clear, easy-to-understand voice to represent your business.
And while we've been talking about automated options, it's worth noting that many systems allow you to set many numbers. So, depending on which service you provide, you may want to configure your line differently.
For instance, if you run a law firm, you'll want to direct calls from lawyers straight into the office. But, if you work in IT, you may prefer to route calls to a dedicated hotline number.
Either way, having access to these features ensures that you don't miss out on important opportunities.
No More Missed Calls
Thinking about integrating new technology into your company can cause anxieties. Resolving customer issues is the utmost priority for most businesses. So it's fair that it causes concern when new technology comes to the business.
But once you see how useful mobile cloud phone systems can be, all those doubts fade away. They make sense because they're based on real-life experiences.
When you consider how often you get missed calls, you begin to appreciate why companies choose to invest in solutions like this. It makes perfect sense!
So, what are you still wondering? Do you feel confident enough to implement a mobile cloud phone system? If so, our experts would love to hear from you. Contact us today to see how we can help you make a good first impression for your callers!