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iPlum is one of the best alternatives to Dialpad for business calling and texting.
In this iPlum vs. Dialpad comparison, we’ll dive into each provider’s capabilities, pricing differences, user reviews, and more.
That way, you can decide which offers more value for your business without paying for features you don’t necessarily need.
We’ll start with customer reviews.
A quick heads-up: You can get a new iPlum number in a few clicks. Watch this video to learn how the process works.
iPlum vs. Dialpad—What Do Users Say?
A business phone system or communication platform is as good as what customers say about it.
iPlum and Dialpad have extensive online reviews that offer insights into how they perform in real business environments.
Dialpad Reviews
Most users acknowledge Dialpad’s call center and AI functionality. However, there are notable complaints regarding the provider’s unresponsive customer service, steep learning curve, and frequent system glitches.
Here are some Dialpad reviews on Capterra and G2.
❌ Inconsistent call reliability
"There are times where phone calls may ring on the connected cell phones and we are unable to answer. 95% of the time it works, but there are times where we cannot connect and have to call back the customer." — Scott H., G2
❌ Clunky admin setup
"The backend of programming and adding new employees to the application is challenging." — Lance B., G2
❌ Steep learning curve for admins
"It does require quite a bit of a learning curve for the Admin to become fully proficient... One of the key user preferences to receive notifications appears to be hidden deep in the app's UI." — Verified User, G2
❌ App glitches on mobile
"When I was working with Dialpad meetings on a mobile phone, I observed that it is a little bit glitchy at times, especially when switching networks."— Mangesh R., G2
❌ Too many features for small teams
"We're basically just looking for a phone and SMS app...we don't really have a need for the other features. I hope there's a more pared-down version."— Sheila M., G2
On the upside, Dialpad customers noted the following:
✔ Broad integrations
"I appreciate the seamless integration with productivity tools like Google Workspace and Microsoft 365."— Shakti T., G2
✔ Good VoIP solution
“Easy to manage online and can access phone and messaging features from anywhere - desk phone, cell phone.”— Jason H., G2
iPlum Reviews
Here's what customers say about iPlum.
✔ HIPAA-compliant and secure
"I really like that I am able to text my clients on a HIPAA-compliant platform, and it is straightforward in its use."— Ana Q., G2
✔ Great value for features
"We love all the great features that iPlum offers at an affordable price, including text templates, the ability to schedule texts, the auto-reply features, and now the ability to make calls from the web browser."— Dr. Carrissa W., G2
✔ Easy setup and support
"We liked how it is easy to set up and receive help from customer service... Overall, it was a relatively easy transition over to iPlum, and we were functional very quickly."— Verified User, G2
✔ User-friendly interface
"The app and website have a simple design, and helpful instructions streamlined the signup process." — Verified User, G2
✔ Separate work and personal
"Calls and texts during business hours? No problem. After hours? Straight to voicemail like magic... It's like having a professional assistant in my pocket!"— Verified User, G2
On the flip side, a user had this to say about iPlum:
❌ Confusing phone tree setup
"The phone tree and call forwarding settings were very confusing… we had to set up a call with a customer service person." — Verified User, G2
Note: iPlum’s phone tree is more advanced than most phone business systems, complete with multi-level menus, extension routing, and automated greetings.
That said, you can always schedule a Zoom call, and our team will help you get started on time if you encounter any problems setting it up.
iPlum vs. Dialpad—What to Expect
iPlum and Dialpad's business phone system functionalities vary significantly.
In the sections below, we’ll take a closer look at what each service offers. Below is a comparison table to give you a comprehensive overview.
Broad Calling Feature Set
Dialpad
Dialpad offers reliable VoIP calling backed by AI features such as real-time transcription and post-call summaries. It also supports unlimited calls in the US and Canada. In addition, it has call routing and call forwarding to help manage inbound calls.
iPlum
iPlum, on the other hand, boasts a comprehensive suite of calling features built for day-to-day business needs.
First, with iPlum, voice calls work over mobile networks, Wi-Fi, or data. That way, you can be sure to stay reachable even in low-signal areas. You only need to switch to whichever connection is stronger.
On top of that, every iPlum number comes with voicemail to capture missed calls. Meanwhile, the built-in call transfer allows you to direct incoming calls to the right person—a handy feature when you're working across locations or on the go.
If you’re on the Premium plan, you can turn on automatic call recording with one year of secure cloud storage included.
Moreover, iPlum has a caller ID, so recipients instantly recognize your business and are more likely to answer.
Last but not least, the call return feature makes it easy to reach back callers who tried to contact you, helping you avoid missed connections.
Learn More About iPlum Calling and Recording Features
Better Team Collaboration
iPlum and Dialpad have decent team collaboration tools.
Dialpad
Dialpad, on one hand, brings voice, video, and messaging into one app. It also offers shared call routing, multiple forwarding numbers, and a contact center. These are ideal for providing live customer support, internal meetings, and managing high call volumes.
iPlum
iPlum, on the other,takes a more focused approach.
In fact, iPlum is a good alternative to Dialpad for small to mid-sized teams that need reliable team coordination without the bulk of an enterprise contact center.
With iPlum, multiple users can share the same business number. That means your team can respond to calls or texts from one line, avoiding missed messages or duplicate replies.
In addition, iPlum allows you to manage your entire team from a cloud-based dashboard. Plus, you can add or remove users, assign roles, and monitor usage in real time.
iPlum’s business texting is also built for collaboration. The system offers encrypted messages, group texts, and web access, allowing your team to communicate securely from any device.
And since iPlum supports both mobile and web-based calling, your team isn’t tied to one device. Whether someone is in the office or working remotely, they can stay connected and respond swiftly.
Send the Right Message, at the Right Time
iPlum and Dialpad handle messaging differently. Here's what you know.
Dialpad
Dialpad offers SMS and MMS messaging within its app, alongside voice and video. It also supports quick replies, internal chats, and synced messages. With such capabilities, Dialpad can be great for general business texting.
It is worth noting, though, that Dialpad limits outbound texts to 250 per user per month in the United States. Thereafter, it charges for every message you send.
On top of that, the platform only allows you to set auto-replies outside business hours or when in Do Not Disturb mode.
iPlum
iPlum, on the other hand, is built to ensure you send the right message at the right moment without dropped threads.
For starters, you can set up auto-replies for missed calls or after-hours messages, so clients always get a timely response.
Meanwhile, scheduled texting makes it easy to plan follow-ups. iPlum also comes with SMS templates to speed up standard replies, such as appointment reminders or intake forms.
And when you need to send updates to a group, iPlum has group texting and one-way broadcast messaging for that.
You can even route messages to your email inbox if you want to create a searchable log or respond more from your desktop.
Learn More About Business Contacts, Groups, and Secure Texting
Add a Professional Touch to Your Business
Dialpad
Dialpad positions itself as a unified business communication platform that spans voice, video, and messaging. However, this comes at a cost.
To use the platform’s extensions, for instance, you must upgrade to the Pro plan, which costs $25 per user per month—and requires a minimum of three seats, raising the monthly price to $75.
iPlum
iPlum is cost-effective (more on pricing below) and gives your business a well-organized outlook from the very first interaction.
It offers an advanced phone tree with extensions that route callers to the right person or department. This gives even small businesses the structure of a well-organized organization.
You can also set business hours, complete with out-of-office greetings, to manage expectations and reduce after-hours disruptions. Each voicemail triggers an email alert so you can respond quickly, even when away from your phone.
Meanwhile, you can choose a toll-free number to appear national or a local number to stay relatable to your community.
And with caller ID, custom ringtones, and support for multiple inbound paths, iPlum helps make every client interaction feel intentional and on-brand.
Business Phone System That Scales with Your Business
A good business phone system should grow with your business. It should allow you to start small and scale as your team expands.
Dialpad
Dialpad has a solid collection of features. As a unified workspace, it is technically more suited for large businesses. While small enterprises can still use it, you may also pay for features you don’t necessarily need at the beginning.
iPlum
On the flip side, iPlum caters to small and growing businesses with all the features you need for efficient communication. You can start with a single line and add users as your needs change.
Furthermore, the platform features a central admin dashboard for complete control over roles, permissions, and account activity. That way, you’ll stay organized as the team grows.
Need to support a national presence? No problem. iPlum lets you add toll-free numbers. And if you want to reach clients abroad, international calling is also available.
Learn More About iPlum’s HIPAA-compliant Business Phone System
How to Port/Transfer Your Number into iPlum
iPlum allows you to port your existing number into the platform easily.
Watch the video below to learn how iPlum number porting works.
Want to port your number into iPlum? Click the link below to get started.
Port Your Existing Number Into iPlum
iPlum vs. Dialpad—Pricing
iPlum and Dialpad are priced differently, with each tier providing varying features.
Below is a breakdown of the plans offered by both providers, what’s included in each, and how they compare in terms of value for small and growing businesses.
How Much Does iPlum Cost?
iPlum costs $8.99 to $19.99 per user per month, depending on your plan, as follows
Standard Plan – $8.99/user/month
Includes mobile app calling and texting in the U.S. and Canada, voicemail, auto-replies, business hours, and phone tree.
Professional – $14.99/user/month
This plan builds upon the Standard plan, offering web-based calling and texting, secure encrypted texting, voicemail transcription, group and broadcast messaging, text archiving, and HIPAA compliance with a Business Associate Agreement (BAA) for healthcare.
Premium – $19.99/user/month
Offers everything in the Professional plan, plus call recording and compliance features for finance, insurance, legal, sales, and support sectors.
See iPlum Full Pricing and Plans
How Much Does Dialpad Cost?
Dialpad costs $27 to $35 per user per month, depending on the plan as follows:
Standard – $27/user/month
Includes features like calling in the U.S. and Canada, one local business number per user, call forwarding, visual voicemail, and basic team messaging (SMS, MMS, internal chat).
Pro – $35/user/month (3-user minimum)
The Pro plan includes call recording, phone tree, number porting, and call routing. HIPAA compliance is available under this tier with a signed BAA as well.
Enterprise – Contact for pricing (100-user minimum)
Designed for larger businesses, this plan includes admin tools, single sign-on, toll-free, and international numbers as add-ons.
How Does iPlum Pricing Compare to Dialpad’s
iPlum offers more value at a lower cost.
First, its plans range from $8.99 to $19.99 per user per month, compared to Dialpad’s $27 to $35 per month. And at iPlum’s Standard plan, you get calling, texting, voicemail, auto-replies, and a full phone tree with extensions.
In addition, iPlum offers features such as call recording, encrypted texting, and HIPAA compliance with its Professional and Premium plans, without requiring a minimum number of seats.
Dialpad charges more for similar tools and locks critical business features, such as call recording, behind its $35/month Pro plan. Plus, Dialpad requires a minimum of three and one hundred seats for Pro and Enterprise-level features, respectively.
iPlum vs. Dialpad—Frequently Asked Questions (FAQs)
What is Better Than Dialpad?
iPlum is better than Dialpad if you're looking for a cost-effective business phone system with critical features such as call recording, texting, phone tree, voicemail, and HIPAA compliance.
What is the Disadvantage of Dialpad?
The disadvantage of Dialpad is that it’s expensive compared to most competitors. For instance, call recording and phone tree features require the $35/month plan, which has a minimum of three users.
Is iPlum A VoIP Number?
Yes, iPlum provides a VoIP number that works over Wi-Fi or mobile data, with the added option to use your carrier’s voice network for more reliable calling when needed.
The Bottom Line—Why Choose iPlum Over Dialpad?
If you're looking for a business phone system that strikes a balance between cost, control, and core functionality, iPlum is a viable alternative to Dialpad.
It includes essential features—like call recording, secure texting, and phone tree routing—at a fraction of Dialpad’s price.
Furthermore, iPlum’s flexible plans start at just $8.99 per month per user with no minimum seat limits, making it easy to scale at your pace.
Sign up below to experience the iPlum difference.
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
