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OpenPhone boasts robust team collaboration features and third-party integrations.
In addition, it is admittedly not HIPAA compliant. In addition, it relies on the internet for calls. So, if your internet isn’t strong enough, you’ll likely experience service interruption
We’ll cover Google Voice in greater detail below before diving into alternatives to OpenPhone.
💡iPlum is a good OpenPhone alternative for HIPAA-compliant texting and calling. Moreover, the platform uses dual-calling mode, allowing you to switch between the internet and your voice carrier for reliability.
Table of Contents
3. OpenPhone Reviews: What Are Users Saying?
4. Why Consider an Alternative to OpenPhone?
5. Best Alternatives to OpenPhone
6. How to Port Your Number to iPlum
7. Alternatives to OpenPhone—Frequently Asked Questions (FAQs)
8. Why Choose iPlum Over OpenPhone and Competitors?
OpenPhone Features
OpenPhone’s features for managing business calls and messages include:.
- Calling – Make and receive business calls through mobile, desktop, or browser.
- SMS/MMS – Send and receive standard texts and multimedia messages with customers or team members.
- Voicemail – Receive voice messages when unavailable.
- Call Routing (Basic Phone Tree) – Set rules to forward calls to the right person or team based on business hours or availability.
- Contact Management – Store customer information, add notes, and keep track of communication history.
OpenPhone Pricing
OpenPhone pricing is structured in four tiers as follows:
- Starter – $15 per user per month
- Business – $23 per user per month
- Scale – $35 per user per month
OpenPhone Reviews: What Are Users Saying?
One of the easiest ways to know what it is like to use a phone system like OpenPhone is to read user reviews. Here’s a snapshot of what customers say about the service.
❌ Connection issues
“Every now and then, I may have a connection issue, resulting in delays and missed calls.” — David J., G2
❌ Buggy auto-attendant
“Auto attendant not working, CRM not working, SMS not working.” — Fred C., Capterra
❌ Onboarding frustration
“Worst onboarding and support experience ever! They have no phone number... I’m very disappointed.” — Alisha T., Capterra
❌ Call quality variance
“Crystal clear on strong Wi-Fi, but choppy audio if connection dips.” — Amoura Esthetics Owner, G2
✔ Intuitive layout
“The platform is intuitive and easy to navigate … managing business communications seamlessly.” — Martha D., G2
Why Consider an Alternative to OpenPhone?
There are several reasons to look for OpenPhone alternatives, including:
- Limited support for regulatory call recording compliance (e.g., FINRA, Dodd-Frank)
- Call quality issues on mobile networks
- Frequent bugs and occasional service outages as reported by users
- Lacks advanced voicemail customization features
- Customer support response times can be slow
- Integrations like SMS logging with CRMs are inconsistent
- App login and syncing issues across devices
Best Alternatives to OpenPhone
With that out of the way, let’s take a closer look at each option and what makes it a good OpenPhone alternative. Here's a quick comparison table to to set the ball rolling.
1. iPlum—Best Value
iPlum is a mobile-first business phone system and a solid OpenPhone alternative if you’re in for a secure, compliance-ready, and reliable solution without leaving a hole in your budget.
The system packs 50+ innovative features, with one of its standout capabilities being the ability to separate business and personal communications with a dedicated second line on your existing device.
But that’s not all.
Key Features
- HIPAA Compliance Solution – Provides encrypted calls, texts, and faxes to meet HIPAA and other privacy regulations for healthcare, legal, and financial businesses.
- Mobile Call Recording Compliance – Records and securely stores calls to meet legal requirements such as Dodd-Frank and CMS regulations.
- Cloud Phone System – Offers a virtual business phone setup with features like call routing, voicemail transcription, and automated business hours management.
- Mobile Second Line (US and Canada) – Adds a separate business phone number to your mobile device, keeping work and personal calls separate.
- 800 Toll-Free Vanity Line – Lets businesses create a custom toll-free number for a professional appearance and easier customer access.
See iPlum Full Feature Line-up
Pros
- Costs less than major VoIP services.
- Easy use on smartphones.
- Encrypted messaging and compliance options.
- Supports regulatory compliance
- Wide range of call and messaging management tools
Cons
- Largely mobile-first. On the flip side,80% of business happens on mobile devices, iPlum ensures you’re connected no matter where you are.
iPlum Pricing
iPlum’s business phone pricing is structured as follows:
- Standard Plan - Starts at $8.99 per user per month
- Professional Plan - Starts at $14.99 per user per month
- Premium Plan - Starts at $19.99 per user per month
See iPlum Business Phone Pricing
iPlum Reviews
Here’s what some customers say about iPlum.
“I appreciate iPlum taking HIPAA-compliance and BAAs seriously” — Rebecca N, Mental Health Counselor
“I love the auto reply and do not disturb features. It makes me feel at peace putting my phone down at the end of the day, knowing my clients will immediately receive crisis information if they need it” — Hannah B., Licensed Associate Professional Counselor
2. Google Voice
Google Voice is a VoIP service for small businesses and solopreneurs looking for a no-frills business phone system. It is a good alternative to OpenPhone if you need a simple way to manage calls and texts.
And because it integrates with Google Workspace, you can also use it with Gmail, Google Meet, and Calendar.
Key Features
- Business Phone Number – Provides a dedicated number for calls, texts, and voicemail.
- Google Workspace Integration – Syncs with Gmail, Calendar, and Meet for smooth communication.
- Voicemail Transcription – Converts voicemails into text, making it easy to scan messages.
- Call Forwarding – Routes incoming calls to multiple devices, ensuring you never miss an important call.
- Spam Filtering – Automatically detects and blocks spam calls and messages.
Pros
- Free for personal use
- Easy setup, especially for Google users.
- Cloud-based, so you can access it on multiple devices.
Cons
- Limited advanced features. Lacks call recording, compliance tools, and an auto-attendant. This makes iPlum the best Google Voice alternative if these features matter to your business.
- US and Canada only for the free plan.
Google Voice Pricing
Google Voice has a free-to-use plan, albeit with limited capabilities. That said, Google Voice pricing is structured in four plans as follows:
- Starter – Starts $10/user/month
- Standard – Starts $20/user/month
- Premier – Starts $20/user/month
Google Voice Reviews
Here are some sentiments by users regarding Google Voice.
“Great for business calls”— Tiara H.
“Google Voice only allowed for a specific number of contacts. We met the limit fairly fast and then had no capability of adding any more.” — Ikiera J.
3. RingCentral
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RingCentral is a worthwhile OpenPhone alternative if you’re in the market for an enterprise-grade VoIP solution that can scale with your business.
Ideal for companies seeking more than just basic calling tools, it combines phone, video, messaging, and team collaboration into a single, cloud-based platform.
Key Features
- Cloud-Based Phone System – Provides unlimited calling, SMS, and video conferencing in one centralized platform.
- Auto-Attendant & IVR – Ensures professional call handling with multi-level menus and routing.
- Call Recording & Analytics – Allows businesses to monitor calls, track performance, and ensure compliance.
- Team Messaging & Video Meetings – Enables real-time collaboration without switching between multiple apps.
- CRM Integration – Syncs with tools like Salesforce and HubSpot for a seamless workflow.
Pros
- Supports a wide range of integrations
- Works for remote, hybrid, and on-premises communication
Cons
- Steep learning curve
- Poor customer support
- Expensive compared to other solutions like iPlum that offer similar features
RingCentral Pricing
RingCentral pricing is structured in three plans as follows:
- Core - Starts at $20/user/month
- Advanced - Starts at $25/user/month
- Ultra- Starts at $35/user/month
RingCentral Reviews
A section of customers appreciates RingCentral’s broad integration capabilities and features, while others complain about unreliable customer service.
“I love the functionality of this product.”— Charity Mae C.
“I reached out many times to support, and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time.” — Paul D.
4. Grasshopper
Grasshopper is a good alternative to OpenPhone for small businesses that need a simple virtual phone system.
Unlike feature-heavy VoIP platforms, Grasshopper focuses on the fundamentals—giving you a professional business number without complicated setup or hardware.
Key Features
- Virtual Phone Number – Allows you to get a business number that works on your personal phone.
- Call Forwarding and Extensions – Enables you to route calls to different team members or departments.
- Voicemail Transcription – Allows users to read voicemails instead of listening to them.
- Business Texting – Lets you send and receive texts using your business number.
- Custom Greetings – Allows you to set up professional voicemail and auto-replies.
Pros
- Simple, app-based setup
- Great for freelancers, startups
Cons
- Not ideal for scaling businesses
- Limited integrations
Grasshopper Pricing
Grasshopper pricing is structured in three tiers as follows:
- True Solo - $14/mo
- Solo Plus - $25/mo
- Small Business - $55/mo
Grasshopper Reviews
Most Grasshopper reviews focus on the platform’s ease of use and “reasonable” pricing. However, some reviewers are not impressed by its lack of advanced features.
“It’s fine- not the golden ticket” — Blake S.
“Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall, a boring application.”— Alexandra R.
5. Dialpad
Dialpad is an OpenPhone alternative worth considering if you’re looking for a VoIP system with built-in AI capabilities.
Its AI-driven voice intelligence provides real-time call transcription, sentiment analysis, and automated call summaries, which can be valuable to teams looking to leverage data to enhance customer interactions.
Key Features
- AI-Powered Transcriptions – Automatically converts calls into text with real-time accuracy.
- Live Call Coaching – Uses AI to provide real-time feedback and suggestions during calls.
- Call Summaries and Action Items – Helps teams track key points and follow-ups after meetings.
- Broad Integrations – Works with tools like Slack, HubSpot, and Microsoft 365.
- HD Voice and Video Calling – Ensures clear communication across devices.
Pros
- Offers unlimited calling and texting in the United States and Canada
- Offer AI solutions that can benefit contact centers
- Compatible with desk phone solutions
Cons
- AI features are limited on lower-tier plans
- Requires a strong internet connection for optimal performance.
Dialpad Pricing
Dialpad pricing is structured in three tiers as follows:
- Standard - $15/user/mo
- Pro - $25/user/mo
- Enterprise – Custom pricing
DialPad Reviews
Dialpad reviews point to a solution with robust call center, call routing and transfer functionalities. Here are some Dialpad reviews that we came across.
“Calling Success.”— Daniel L
“Concerns that not all calls are connecting. While phone does ring, appears regularly as calls missed where no notifications were delivered for calls.”— Kalina B
6. Nextiva
Nextiva is an alternative to OpenPhone if you need a VoIP system that scales with your business. Designed for growing teams, it combines voice, video, messaging, and automation into one platform.
Key Features
- NextivaONE Unified Communications – Brings calls, messaging, and video meetings into a single interface.
- AI-Powered Call Analytics – Provides real-time insights on call performance and customer sentiment.
- Call Pop – Displays relevant caller details before you answer.
- Automated Workflows – Reduces manual tasks by triggering actions based on customer interactions.
- CRM Integration – Syncs with business tools like Salesforce, HubSpot, and Zoho.
- Voicemail Transcription – Converts voicemails into text for easier review.
- Multi-Level Auto Attendant – Routes calls efficiently with customizable menus and extensions.
- HD Video Conferencing – Supports high-quality virtual meetings with screen sharing and team chat.
Pros
- Built to scale as your business grows
- Robust security and compliance features
- Wide range of communication tools in one platform
Cons
- Higher cost compared to simpler VoIP options
- Steep learning curve for advanced features
Nextiva Pricing
Nextiva pricing is structured in four tiers, as follows:
- Digital - $20/user/mo
- Core - $30/user/mo
- Engage - $40/user/mo
- Power Suite - $60/user/mo
Nextiva Reviews
While some customers are satisfied with Nextiva, others claim it fails to deliver on its promises. Here are some Nextiva reviews that show both sides of the coin.
“Nextiva helps with my call center needs.”— Ommi M.
“I spent days asking to fix things, but each tim,e more problems and more things did not work. We were running in circles with the problems.”— Sully S.
7. 8x8
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8x8 is one of the best OpenPhone alternatives for businesses looking for a solution that can handle international calling. It offers unlimited calling to up to 48 countries, making it an ideal choice for companies with global clients or remote teams.
Key Features
- Unlimited Global Calling – Includes calls to 14 to 48 countries, depending on the plan.
- AI-Powered Call Insights – Provides sentiment analysis and live coaching for customer interactions.
- Multi-Level Auto Attendant – Ensures professional call routing for international teams.
- Video Conferencing and Team Messaging – Offers integrated video meetings and chat.
- Call Recording and Analytics – Helps businesses track performance and compliance.
- VoIP Encryption – Protects calls and messages from unauthorized access.
- CRM and Business App Integration – Syncs with Salesforce, Microsoft Teams, and other platforms.
Pros
- Extensive international calling coverage at no extra cost.
- Scalable for businesses of all sizes.
Cons
- International coverage varies by plan, so you must check the availability in specific countries.
8x8 Pricing
8x8 doesn’t explicitly state its pricing on its official website. However, you can chat with sales or request a quote to find out the cost.
8x8 Reviews
Customers appreciate the versatility of 8x8's call management features, which include the ability to text and make calls from a single platform.
“The ease of use was all that we appreciated about 8x8.” — Jim R.
“The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old.” — Samantha D.
How to Port Your Number to iPlum
You can transfer your current number to iPlum with a few clicks, as described in the video below.
Alternatives to OpenPhone—Frequently Asked Questions (FAQs)
What is better than OpenPhone?
iPlum is better than OpenPhone, offering HIPAA compliance, toll-free numbers, dual-mode calling, and secure texting. It’s built for healthcare, finance, and global teams needing reliable and compliant communication.
Is OpenPhone better than Google Voice?
The choice depends on your needs. It’s important to note that neither OpenPhone nor Google Voice is HIPAA compliant. iPlum, by comparison, provides HIPAA compliance, encrypted texting, and business features.
Is OpenPhone a VoIP?
Yes. OpenPhone runs fully on VoIP. While it can get the job done, call quality is likely to drop with weak internet.
Why Choose iPlum Over OpenPhone and Competitors?
There are many reasons to choose iPlum over OpenPhone and its competitors.
First, iPlum provides secure calling and texting with full HIPAA compliance, a feature missing in Google Voice and Grasshopper.
Additionally, it’s more affordable than big-name providers like RingCentral, Nextiva, or Dialpad, which charge higher rates for the same features.
On top of that, iPlum offers reliable call quality with the option to switch between Wi-Fi and your carrier’s network, so you avoid dropped calls.
And with pricing starting at just $8.99 per user, iPlum is a reliable, budget-friendly choice for any business.
Click the link below to get started with iPlum
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
