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iPlum is the best TigerConnect alternative for healthcare collaboration that goes beyond a clinical setting.
For starters, iPlum boasts a set of unique features, including:
- A free account for your patients to enable bidirectional texting
- Mobile app and web calling
- A shared number
- A phone tree with an auto attendant and extensions (more on this later)
On top of that, getting started with iPlum is straightforward. You can either get a new number or port your existing line into iPlum.
And the beauty of it is that help is available to walk you through the setup if needed.
iPlum vs. TigerConnect—What Do Users Say?
Customer feedback tells the story.
From call quality to ease of use, here’s what healthcare professionals and business users have shared about their experience with iPlum and TigerConnect.
TigerConnect Reviews
TigerConnect users praise its secure messaging. However, many users report missing features, poor call quality, and support issues that slow down communication instead of making it easier.
❌ Missing basic messaging functions
"If you press the 'ENTER' key, it sends the message instead of starting a new line." — Verified Use, G2
❌ Limited video features
"The video conferencing lacks some useful features such as screen sharing and screen recording."— Verified User, G2
❌ Poor customer service
sOur organization has been passed through several representatives... they aren't great at responding to my inquiries or concerns."— Verified User, G2
❌ No message search
"There is no search feature when you are trying to look for a previous message... very difficult and time-consuming." — Erika S., G2
❌ Buggy message delivery
"Texts would come late or at random times... we currently have an issue with a smartphone receiving messages that are supposed to go to another user." — Brandon T., G2
❌ Limited external collaboration
"I wish there was a way for outside organizations to be able to connect directly..." — Paula S., G2
❌ Call drops
"Sometimes I miss important calls because of connection issues. The app doesn’t always work well when the signal is weak, and calls can drop or not come through at all." — Verified User, G2
✔ Secure messaging
"I know that whatever information I am sending to my clinical team is secure and HIPAA compliant."— Verified User, G2
✔ Fast internal communication
"Quick, easy communication with the direct peers needed to ensure timely, accurate decisions..."— Matt P., G2
iPlum Reviews
iPlum users consistently highlight reliable call quality, HIPAA-compliant texting, and tools that separate work from personal life. The platform also earns praise for simplicity, value, and strong customer support.
✔ Separates work and personal
"I was really struggling with enforcing boundaries between my professional and personal life, and iPlum really helps me with that!" — Elizabeth Patterson, Trustpilot
✔ HIPAA-compliant texting and voicemail
"I love that I am able to let my clients know that their texts and voicemails are going to a HIPAA-compliant number, too!"— Jake Warren, Trustpilot
✔ Easy to use
"The app is easy to use... the voicemail component is very easy as well." — Mihaela Born, Trustpilot
✔ Great for remote teams
"I assigned numbers to my team members in just minutes... using their own devices." — Vidur Gupta, Trustpilot
✔ Strong call quality
"Call quality remains consistently high—even during busy periods." — Yevhen G, Trustpilot
✔ Easy number porting
"The process was clear and pleasant... I received a lot of help from the staff." — Reli Shor, Trustpilot
✔ Great customer service
"The support team has been outstanding... they responded quickly with clear, helpful guidance." — James Ward, Trustpilot
✔ Dependable performance
"I’ve never had a dropped call, and the connection stays strong whether I'm on Wi-Fi or mobile data." — J.A., Trustpilot
✔ Cost-effective for practices
"The service is cheaper than others and the platform is easier to navigate." — Brianna Boulanger, Trustpilot
⚠️iPlum doesn’t offer video conferencing, yet. However, plans are underway to have it added to the feature suite soon.
iPlum vs. TigerConnect—A Feature Comparison
While iPlum and TigerConnect facilitate healthcare collaboration, they offer different features and capabilities, as discussed in the sections below.
Here is a comparison table to give you a quick overview.
Patient Engagement
Your communication platform should make it easy to reach patients, confirm appointments, and manage follow-ups. Let’s look at how iPlum and TigerConnect stack up in this area.
TigerConnect
TigerConnect allows staff to send secure messages and automate reminders. But messages reach patients through a link or portal, which may require extra steps before they can reply. That setup works best for patients already familiar with the system. However, some may ignore messages that appear unfamiliar or require logins.
iPlum
iPlum gives you a dedicated business number for calls, SMS, and MMS.
The platform also provides a free account to patients, enabling secure, bidirectional, encrypted texting that works separately from standard text messages. In addition, you can schedule texts for appointment reminders and use templates to speed up follow-ups.
When a patient calls, the phone tree sends them to the right extension. And, if no one answers, iPlum can send an automatic reply and record a voicemail, complete with a transcription.
Together, these tools reduce missed appointments and make follow-ups easier for both staff and patients.
HIPAA Compliance and Security
Patient communication must meet strict privacy standards. You, therefore, want a phone system that provides secure messaging, encrypted call handling, and robust controls to prevent unauthorized access.
Here’s what to expect with iPlum and TigerConnect regarding HIPAA compliance and security.
TigerConnect
TigerConnect is HIPAA-compliant and HITRUST-certified.
It encrypts all messages end-to-end and gives administrators full control over user access, security settings, and policy enforcement. Staff can also set message lifespans, recall sent messages, and auto-forward texts when unavailable.
Meanwhile, PIN locks and delivery confirmation add another layer of protection.
iPlum
iPlum is built from the ground up to support HIPAA compliance.
It offers secure phone, text, voicemail, and fax communication designed for healthcare professionals. All data—including messages and call logs—is encrypted in transit and at rest.
In addition, Plum uses AES-256 encryption and secure servers in line with HIPAA requirements.
And unlike some patient engagement platforms that only promise privacy, iPlum provides signed Business Associate Agreements (BAAs), a crucial component of HIPAA compliance.
Additional features include two-factor authentication (2FA), log-off settings, and separate user permissions for team accounts. Furthermore, admins can control access and monitor activity, reducing the risk of unauthorized data exposure.
Automation
In healthcare, timing matters. Thus, you’re better off with a communication platform that can automate tasks such as call routing and text replies.
Here’s what you get with iPlum and TigerConnect.
TigerConnect
TigerConnect offers automation tools to allow clinical teams to receive real-time notifications that trigger specific actions, such as escalating care events or forwarding information to the right person.
That said, TigerConnect’s automation is technically built for internal staff.
iPlum
iPlum is committed to automating patient communication.
First, it comes with auto-text replies to ensure patients get an immediate response when you miss a call or message. Then, you can schedule appointment reminders ahead of time and use templates to save time writing the same messages over and over.
Meanwhile, the phone tree sends callers to the right extension, so staff don’t waste time transferring calls manually.
During off-hours, iPlum routes calls straight to voicemail. Those voicemails are transcribed and sent to your email, making them quicker to review and respond to.
You can also set up out-of-office greetings and custom call forwarding rules to control how and when calls are handled.
If you need to record calls for training or compliance, that’s built in, too. Finally, iPlum offers EHR or EMS integration through its API.
These features eliminate much of the back-and-forth, making patient communication easier for busy healthcare staff.
Phone Tree (Auto-Attendant)
A call tree helps clinics direct patients to the right place without wasting staff time.
Instead of answering and transferring every call, a system can greet patients and route them based on what they need, be it billing, prescriptions, scheduling, or follow-ups.
How does TigerConnect compare to iPlum in this area? Let’s find out.
TigerConnect
TigerConnect does not offer a built-in phone tree.
Instead, all patient calls must be answered or returned manually. That setup can lead to long hold times, more interruptions, and extra pressure on front desk staff. And as call volume grows, so does the risk of missed or delayed responses.
iPlum
iPlum includes a full phone tree with every business number.
With the phone tree, clinics can set up a custom greeting and add menu options like “Press 1 for appointments” or “Press 2 for nurse line.”
And, each option can route calls to a specific person, department, or voicemail. This setup allows patients to reach the right contact on the first attempt.
The phone tree enables staff to spend less time transferring calls, and urgent messages reach the right person more quickly. The best part is that the phone tree continues to work during off-hours, routing calls, sending automatic replies, and collecting voicemails.
Think of the phone tree as an auto-receptionist, giving even small practices a professional front door.
Learn More About the iPlum Phone Tree
Dual Call Reliability
Call quality matters, especially in healthcare. A dropped or choppy call can lead to missed instructions or delays in care.
You’re better off, therefore, with a phone system that gives your clinics a way to handle poor signal conditions, whether inside a building, on the road, or in rural areas.
TigerConnect
TigerConnect uses Wi-Fi or mobile data to make and receive calls. That setup works well on strong networks, but it can break down when the signal weakens. In fact, TigerConnect users frequently report issues such as poor audio quality, delays, or dropped calls.
And, because TigerConnect doesn’t support dual calling modes, there’s no way to switch to a more reliable option when internet quality drops.
iPlum
iPlum offers dual call reliability by allowing users to choose between mobile voice networks and internet calling.
If the Wi-Fi signal is weak, staff can switch to cellular mode and continue the call using the phone’s carrier network. This reduces call failures and improves audio quality, especially in areas where one connection works better than the other.
The feature is built into all iPlum plans, so clinics don’t need extra tools or setup. The system also preserves the iPlum caller ID in both modes, ensuring the business line remains consistent regardless of how the call is placed.
Other iPlum features include:
- Team Account: Enables admins to add users and set up sub-accounts with specific permissions and roles.
- Business Address Book: Separates business and personal contacts to enhance privacy and simplify contact management.
- Block Spam Numbers: Lets users block unwanted calls and texts using the app or online portal.
- Advanced Password Policy: Allows clinics to enforce strong security with 2FA, complex passwords, expiration rules, and app-level protection.
iPlum vs. TigerConnect—Pricing
iPlum and TigerConnect have different pricing models. Here’s what you need to know.
How Much Does iPlum Cost?
iPlum costs $8.99 to $19.99 per user per month, depending on your plan, as follows
Standard Plan – $8.99 per user per month
Includes mobile app calling and texting in the U.S. and Canada, voicemail, auto-replies, business hours, and phone tree.
Professional – $14.99 per user per month
This plan builds upon the Standard plan, offering web-based calling and texting, secure encrypted texting, voicemail transcription, group and broadcast messaging, text archiving, and HIPAA compliance with a Business Associate Agreement (BAA) for healthcare.
Premium – $19.99 per user per month
Offers everything in the Professional plan, plus call recording and compliance features for finance, insurance, legal, sales, and support sectors.
See Full iPlum Pricing and Plans
How Much Does TigerConnect Cost?
TigerConnect says it operates on a fixed-price, fixed-quantity annual subscription model.
That said, it doesn’t state its pricing publicly.
You can, however, book a demo to speak with a sales rep who will then assess your organization’s size, features needed, and expected usage.
After that, they’ll provide a custom quote.
How Does iPlum Pricing Compare to TigerConnect’s?
iPlum makes pricing simple by listing all plan details and features upfront on its website. You can review options, pick a plan, and get started right away.
TigerConnect, on the other hand, uses a fixed-price, fixed-quantity annual model but doesn’t publish its pricing. Instead, you have to book a demo, discuss your organization’s needs, and wait for a custom quote.
The process may introduce delays, making it more difficult to compare pricing with other platforms.
For small practices or solo providers, the lack of transparency can be frustrating, especially when budgeting or evaluating multiple communication tools side by side.
How to Port Your Number to iPlum
You can port or transfer your existing number to iPlum in simple steps, as explained in the video below.
iPlum vs. TigerConnect—Frequently Asked Questions (FAQs)
Who are TigerConnect's Competitors?
There are many. However, iPlum is the best TigerConnect competitor if you’re looking for HIPAA-compliant texting, call routing, voicemail transcription, and easy setup without waiting on a custom quote.
How Much is TigerConnect Per Month?
TigerConnect pricing is not publicly available, which makes it hard to plan, compare options, or know if you're overpaying, especially for small clinics trying to manage tight budgets.
Does iPlum Send Read Receipts?
Yes. iPlum shows when messages are delivered and read so healthcare providers can confirm patients or staff have seen important information.
Why Choose iPlum Over TigerConnect?
Choose iPlum over TigerConnect if your practice needs a phone system that’s simple to set up, easy to manage, and built with HIPAA compliance in mind.
Besides, iPlum offers features that TigerConnect doesn’t, such as a built-in phone tree, dual call reliability, and shared number. What’s more, patients can text or call without needing special apps or logins with iPlum.
And as if that’s not enough, healthcare providers get read receipts, secure texting, voicemail transcriptions, and the ability to keep work and personal calls separate.
Plus, unlike TigerConnect’s opaque pricing model, iPlum lists its plans starting at just $8.99 per user per month.
For small clinics, solo providers, or growing care teams, iPlum offers a more comprehensive and cost-effective way to manage patient communication.
Click the link below to get started with iPlum.
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
