Epic Systems
The iPlum-Epic integration provides HIPAA-compliant calling and secure texting directly within Epic's EHR system
iPlum – Epic EHR Integration
The integration between iPlum and Epic Systems enables healthcare organizations to communicate with patients securely while working directly inside their Electronic Health Record (EHR) system. This integration allows providers to make calls and send secure text messages without leaving the Epic environment, helping streamline communication and patient care.
By connecting iPlum with Epic’s EHR platform, healthcare providers can manage patient communication efficiently while ensuring that all interactions meet strict healthcare privacy regulations.
Key Features
HIPAA-Compliant Calling and Messaging
iPlum provides secure calling and encrypted texting that meets HIPAA compliance standards, ensuring that patient information remains protected during communication.
Secure Patient Texting
Healthcare staff can send and receive secure SMS messages with patients directly from within the Epic interface. This helps improve patient engagement while maintaining data privacy.
Integrated Communication Workflow
Doctors, nurses, and administrative staff can manage patient calls and messages without switching between multiple systems. All communication tools are available directly inside the Epic EHR platform.
Automatic Communication Records
All call and message activities can be documented and linked to patient records, creating a complete communication history for each patient.
Full Audit Trails
Every communication action—including calls, messages, timestamps, and user activity—is logged. This provides a transparent audit trail that helps healthcare organizations maintain regulatory compliance.
Benefits for Healthcare Providers
- Secure communication with patients
- Full HIPAA-compliant messaging and calling
- Improved workflow within the Epic EHR system
- Complete documentation of patient interactions
- Enhanced patient engagement and follow-up
This integration is ideal for hospitals, clinics, and healthcare providers that want to streamline patient communication while maintaining strict compliance and detailed medical records.