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iPlum and Spruce Health are business phone providers with built-in tools for healthcare providers.
Although they share several similarities, these platforms are unique in their own ways. In this iPlum vs Spruce Health comparison, we’ll analyze some of the main differences between the two, including:
- Calling and texting functionalities
- iPlum pricing
- Spruce Health pricing
- iPlum and Spruce Health user reviews
- When you should choose iPlum over Spruce Health and more.
We’ll start with the user reviews for both platforms.
iPlum vs Spruce Health—What Do Users Say?
A business phone system is as good as what customers say it is. That said, we’ve scoured platforms like Trustpilot and G2 for iPlum and Spruce Health user reviews.
Below are some of those sentiments, showcasing each platform’s upsides and downsides.
iPlum Reviews
Here’s what customers have to say about iPlum on Trustpilot and G2
✔ Fast and effective customer support
"We got straight to the issue without any unnecessary back and forth, and he had it fixed within seconds."— SM, Trustpilot
✔ Reliable for client communication
"iPlum has worked extremely well for me when it comes to communicating with clients."— Madison Callahan, Trustpilot
✔ Great for private practice with helpful features
"Perfect for my private practice as a therapist... I can schedule text messages... Love the features."— Hope, Trustpilot
✔ Easy to transition and set up
"Has been easy to transition to, and everything is accessible."— Patrick, G2
✔ Helps separate work from personal life
"Makes it so easy for me to organize my calls and messages without requiring a second phone."— Kori Holland, G2
✔ HIPAA-compliant and easy to manage
"HIPAA-compliant service... automatic text replies during specific hours."— Amee, Trustpilot
❌ Notification issues
“I don't believe I'm getting notifications from iPlum.”— Joseph, Trustpilot.
Note: To receive notifications, you must enable them in your browser settings. iPlum prompts users to allow notifications when first logging into the web portal.
Spruce Health Reviews
Spruce Health has its strengths, but user feedback point toward a few common issues.
❌ No personal onboarding or support for small businesses
“There is no personal onboarding... they do not have step-by-step videos or training, nor do they have the time to work closely with small businesses...”— Rivka B., G2.
❌ No real-time support; only email links and self-service
“Would like to speak with someone, but they don't offer that.”— Cat H., G2.
❌ Technical glitches with outbound fax and call quality
“Lots of static and fax machine glitches not allowing outbound.”— Matthew L., G2.
❌ High cost and long support wait times
“Costly, customer service wait time is long.”— Verified User, G2.
❌ Poor spam handling and call filtering
“I get a ton of spam calls daily... need to filter them out better.”— Priya K. G2.
It’s not all doom and gloom with Spruce Health, though. Here are some positive customer sentiments regarding the platform.
✔ All-in-one communication tools
“There is phone, video (telehealth), fax, and email.”— Odyssey L., G2.
✔ Convenient for small practices
“For a small pediatric practice... having Spruce has been a game changer.”— Annalise C., G2.
iPlum vs Spruce Health — Feature Comparison
1. True HIPAA Compliance
iPlum and Spruce Health are HIPAA compliant. Both include a Business Associate Agreement (BAA) to help healthcare providers meet regulatory requirements.
There’s a subtle difference, though. Spruce calls are primarily secure when made through its app.
iPlum, on the other hand, provides a HIPAA-compliant phone number that works on any mobile device or desktop. Personal numbers stay hidden, and all calls and voicemails are encrypted and stored in iPlum’s secure system.
In addition, iPlum doesn’t depend on app-to-app communication. It secures phone calls by default, so patients don’t need to install an app or create an account to ensure privacy.
And for multi-user setups, administrators can assign HIPAA-compliant numbers to staff using sub-accounts. Furthermore, providers can port existing business numbers into iPlum to maintain continuity while staying within regulatory standards.
That’s true HIPAA.
Learn More About iPlum HIPAA Texting and Calling
2. Robust Yet Affordable Phone Features
iPlum and Spruce Health offer solid calling features for healthcare use. Both come with features like voicemail, auto-attendants, phone trees, call routing, and after-hours availability.
The difference is how much you pay to access them.
Spruce’s call management, including IVR menus, scheduled call routing, and missed-call text-backs, starts at $49/user/month on the platform’s Communicator plan.
iPlum, by comparison, includes many of the same core phone features at a lower entry point.
For instance, tools such as call transfer, voicemail, spam blocking, hold music, and custom greetings are available starting at $8.99 per user per month. In addition, business hours, auto-replies, and a phone tree system are included in every plan.
Although web-based calling, voicemail transcription, and call recording are available in higher tiers, they max out at $19.99/user/month, which is nearly three times less than Spruce’s Communicator plan.
So, if you’re in for reliable phone performance without leaving a hole in your budget, iPlum is one of the best Spruce Health alternatives you can consider.
Learn More About iPlum Cloud Phone System
3. Messaging Created for Instant Feedback
When looking for a phone system for doctors, you want one with powerful messaging features. Besides improving patient communication and engagement, messaging also ensures rapid collaboration between healthcare providers.
Luckily, iPlum and Spruce Health help streamline communication between doctors, staff, and patients through two-way SMS texting and secure, app-based messaging.
And iPlum is all about helping you get messages where they need to go, fast.
You can, for instance, set instant auto-replies for missed texts, mark important messages as unread to return to later, or pin conversations to the top of your inbox so they stay visible.
Meanwhile, group and broadcast messages enable you to reach multiple contacts at once without losing track of individual replies.
Furthermore, iPlum’s message templates allow you to send common responses in seconds, so you don’t need to retype the same text every time.
And if you step away from the app, you can route incoming messages to your email, so nothing is missed.
So, while Spruce Health holds its own with 2-way SMS texting, secure team chat, and bulk messaging, iPlum is optimized for quick responses.
See All iPlum Texting Features
4. Memorable Vanity Numbers for Your Practice
A good business number should be easy to remember, especially in healthcare, where patients need to reach providers quickly. That’s why you need a vanity number.
So instead of a random string of digits, a vanity number spells out a word or phrase tied to your practice, like 1-877-DR-SMILE or 1-800-GET-WELL. It’s easier for patients to recall and recognize.
iPlum lets you set up a custom toll-free vanity number for your practice.
You can search directly through the national registry and choose from multiple prefixes, including 800, 888, 877, 855, and others. Once active, your vanity number works just like any other iPlum line. You can receive calls and texts through the app or forward them to a mobile or landline.
Whether you're running a solo practice or want to expand your reach across states, a vanity number gives patients one clear, memorable way to get in touch.
Vanity numbers also give your practice a more professional appearance.
They help create a unique brand identity, and more importantly, make it easier for patients to contact you. With iPlum, setting one up is simple and doesn’t require a separate system or carrier.
Learn More About iPlum Vanity Numbers
5. 24/7 Customer Support
Spruce Health offers customer support through a contact form on its website and via email.
While this setup works for fundamental issues, some users have reported delays in receiving timely responses or assistance with more complex requests.
iPlum offers a proactive approach to ensure you get help when you need it most. The platform provides 7-day support across multiple channels.
You can submit a ticket, request a Zoom call for real-time troubleshooting, or get help by email. iPlum also maintains a detailed help center with guides, FAQs, and how-to articles for common issues.
Whether you need quick setup assistance or in-depth technical help, support is always accessible, without long hold times or waiting days for a reply.
Learn More About iPlum Customer Support
How to Port Your Number to iPlum
Porting your existing number to iPlum is simple and helps you maintain continuity with patients or clients.
Plum makes the process smooth and easy to follow, whether you're switching from Spruce Health or another provider. Number porting is available for local, toll-free, and mobile numbers.
We have detailed the steps in the video below.
To port your number to iPlum, click the link below.
iPlum vs Spruce Health—Pricing
iPlum and Spruce Health are priced differently, with varying features depending on the plan. Below is an overview of each platform’s pricing.
How Much Does iPlum Cost
iPlum offers three pricing plans—Standard, Professional and Premium—as follows:
Standard Plan – $8.99/user/month
Includes mobile app calling and texting in the U.S. and Canada, voicemail, auto-replies, business hours, and phone tree.
Professional – $14.99/user/month
This plan builds upon the Standard plan, offering web-based calling and texting, secure encrypted texting, voicemail transcription, group and broadcast messaging, text archiving, and HIPAA compliance with a Business Associate Agreement (BAA) for healthcare.
Premium – $19.99/user/month
Offers everything in the Professional plan, plus call recording and compliance features for finance, insurance, legal, sales, and support sectors.
How Much Does Spruce Health Cost?
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Spruce Health offers a two-tier subscription structure as follows:
Basic Plan – $24/user/month
This entry-level tier includes secure app-based communication, two-way SMS texting, team chat, scheduled messages and auto-replies.
Communicator Plan – $49/user/month
Along with everything in the Basic plan, this plan brings phone system features such as call routing, phone trees (IVR), missed-call text-back, and bulk messaging.
Both plans are HIPAA-compliant and include a BAA.
How Does iPlum Pricing Compare with Spruce Health?
iPlum offers more value at a lower price point.
Its Standard plan starts at just $8.99 per user per month and has essential features such as calling, texting, voicemail, business hours, and phone trees.
In contrast, Spruce Health’s Basic plan starts at $24/user/month, and its Communicator plan jumps to $49/user/month for advanced call handling.
Even iPlum’s Premium plan—at $19.99/user/month—remains cheaper than Spruce’s base offering while including call recording, voicemail transcription, and secure group messaging.
Furthermore, all iPlum plans are BYOD-ready and include options for toll-free or vanity numbers.
iPlum strikes a solid balance of features and price, making it a strong choice for both solo providers and group practices.
iPlum vs Spruce Health—Frequently Asked Questions (FAQs)
Does Spruce Record Calls?
Yes, Spruce Health offers call recording capabilities. However, this feature is exclusive to customers on their Communicator plan.
It's important to note that Spruce Health does not automatically inform call participants of recording; therefore, users must manually notify all parties involved in the call.
Is iPlum HIPAA Compliant?
Yes, iPlum is HIPAA compliant, providing secure communication solutions tailored for healthcare professionals. The platform offers encrypted calls, texts, and voicemails, ensuring patient data privacy.
In addition, iPlum supports features like voicemail transcription and secure faxing, aligning with HIPAA standards to protect sensitive information.
Does iPlum Work Internationally?
Yes, iPlum functions internationally, allowing users to make and receive calls and texts over Wi-Fi or cellular data while traveling abroad.
Users can keep a U.S. phone number, ensuring seamless communication with clients or patients regardless of their location.
The platform supports global calling and texting in 200 countries, making it an ideal choice for professionals working internationally.
Why Choose iPlum Over Spruce Health?
The choice between iPlum and Spruce Health comes down to value, flexibility, and ease of use.
iPlum offers most texting and calling features that you need to keep patient and team communication ongoing, more for less. You also receive 24/7 support, as well as options like vanity numbers and call recording, all at a lower monthly cost.
Sure, Spruce Health has good calling and texting features, but if you’re on a budget, you don’t have to pay $49 per month for tools like auto-attendants, voicemail, and business texting, while you can get them for $8.99 monthly.
If iPlum sounds like the business phone system that you’d want to integrate into your healthcare communication workflow, all you need to do is sign up below to get started.
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
