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iPlum is the best HIPAA-compliant app if you’re looking for true end-to-end secure texting for healthcare communication without leaving a hole in your budget.
In HIPAA mode, iPlum encrypts every message from sender to recipient, helping protect patient data on any device. Moreover, your iPlum number comes with a signed Business Associate Agreement (BAA), meeting HIPAA and HITECH requirements for electronic communication.
You can also invite clients to create a free iPlum account for secure, bidirectional texting that keeps both sides compliant.
iPlum isn’t the only HIPAA-compliant messaging app, though. We’ve rounded up eight other HIPAA-compliant phone services to give you a broader range of options.
Let’s jump in.
Table of Contents
2. Best HIPAA-compliant texting apps
3. How did we pick the best HIPAA-compliant text messaging apps?
4. What are the benefits of using a HIPAA-compliant texting app?
5. HIPAA-compliant texting apps—Frequently Asked Questions (FAQs)
6. HIPAA-compliant text messaging apps—Get your money’s worth
Quick comparison table
Before we get into the details, here is a comparison table to give you a quick overview of how each platform supports HIPAA-compliant texting.
Best HIPAA-compliant texting apps
While the apps below offer HIPAA compliance for doctors, the way they do so differs significantly. And, it’s crucial to understand specifics before you pick one.
1. iPlum
iPlum is a HIPAA-compliant phone service made for healthcare professionals who want to communicate safely with patients.
It creates a separate business number on your phone, so you can text clients securely without mixing work and personal messages. In addition, the platform encrypts messages end-to-end, protecting patient information from sender to recipient.
With iPlum, you can send and receive messages from your phone or computer. At the same time, your patients can reply using the iPlum app or a secure app-less web portal. That way, conversations stay private, logged, and audit-ready.
Why is iPlum the best HIPAA-compliant text messaging app?
- It encrypts all texts: Protects patient information every time you send a message.
- It includes a signed BAA: Ensures messaging meets HIPAA standards.
- It allows clients to reply online: Patients can send and receive secure messages through a web link.
- It offers two texting options: You can use standard SMS for general messages or HIPAA mode for patient details.
- It integrates with EHR systems: Syncs patient conversations, notes, and updates automatically for consistent recordkeeping.
- It stores messages for 10 years: The extended archiving period makes iPlum ideal for insurance brokers and finance professionals.
- It schedules messages: You can send appointment reminders or updates automatically.
- It forwards texts to email: Allows you to read and manage your messages from your regular email account, so you never miss an update or patient reply.
- You can invite patients to create a free iPlum account: Allow secure, two-way messaging with your clients through the app or iPlum portal. Only a handful of patient communication platforms offer this feature.
- It's cost-effective: iPlum is one of the most affordable HIPAA-compliant text messaging apps available.
What You Should Know
- You need the Professional or Enterprise plan for HIPAA-compliant texting. The Professional plan offers 1 year of text archiving, while the Enterprise tier gives you 10.
- You must turn on HIPAA mode to enable encryption.
Pricing
The Professional plan costs $14.99 per user per month. Meanwhile, the Enterprise plan costs $25.99 per user per month. Both plans include encrypted texting, message archiving, and a signed BAA.
2. OhMD
OhMD is a HIPAA-compliant texting platform for doctors and clinics that need a simple, no-frills way to reach patients.
It allows healthcare providers to send reminders, follow-ups, and quick updates through SMS or secure links. With OhMD, patients can reply from their phone’s browser without downloading the app.
Why is OhMD good for HIPAA-compliant messaging?
- It allows browser-based replies: Patients can respond securely without installing an app.
- It supports message automation: You can send reminders, follow-ups, and auto-replies to save time.
- It works on mobile and desktop: Healthcare providers can manage texts from any device.
- It integrates with EHR systems: It syncs patient details for faster communication.
- It simplifies appointment coordination: You can send quick updates and confirmations in one thread.
What You Should Know
- It only meets HIPAA standards: Doesn’t extend compliance to HITECH or Dodd-Frank.
- It lacks a separate secure channel: Doesn’t provide an encrypted system distinct from regular SMS or MMS for two-way texting.
- It costs more than most competitors: OhMD’s base plan starts at $250 per month.
Pricing
OhMD pricing starts at $250 per month. Custom pricing is also available for API access.
3. Spruce Health
Spruce Health is a HIPAA-compliant texting app for healthcare practices looking for a solution that combines messaging and telehealth tools.
As you’d expect, it allows providers to send and receive patient messages through its mobile and web apps. In addition, Spruce encrypts messages end-to-end, with each plan including a signed BAA for HIPAA compliance.
Why is Spruce Health a good HIPAA-compliant phone service?
- It offers secure app-based texting: Protects patient data through encrypted in-app messages.
- It supports browser-based communication: Lets providers send secure message links to patients.
- It automates routine messages: Sends reminders or after-hours replies without manual follow-up.
- It integrates with EHR systems: Allows you to move patient chats into their medical record.
- It combines texting and telehealth: Merges chat, voice, and video in a single workspace.
- It centralizes staff messaging: Enables internal communication between doctors and office staff.
What You Should Know
- It requires both users to use the app: Patients must install Spruce to exchange secure messages.
- It costs more compared to competitors: Starts at $24 per user per month for the Basic plan and $49 for the Communicator plan.
- It can lag under load: Users report delays and occasional glitches during busy periods.
Pricing
Spruce Health’s Basic plan starts at $24 per user per month. On the other hand, the Communicator plan costs $49 per user per month.
Also read— iPlum vs Spruce Health
4. TigerConnect
TigerConnect positions itself as a “unified healthcare communication” platform. It’s designed for clinical coordination and patient outreach, giving practices a centralized solution to manage both internal and external communication.
With TigerConnect, healthcare providers can text patients before, during, and after appointments using encrypted links sent through SMS.
Why is TigerConnect good patient texting software?
- It enables secure patient texting: Uses encrypted SMS links that open in a secure browser window.
- It supports automated messages: Sends reminders, follow-ups, and bulk updates to patients.
- It offers group texting: Allows multi-party chats between patients, caregivers, and specialists.
- It integrates with EHR systems: Moves messages into patient records for documentation.
- It provides shared inboxes: Lets multiple staff members manage patient conversations efficiently.
What You Should Know
- It’s built for large healthcare systems: The system functionality leans towards large hospitals, multi-location, and caregivers rather than small practices.
- It has a steep learning curve: Users say it may take time to learn how to max out OhMD’s functionality.
Pricing
TigerConnect doesn’t list its pricing publicly. That said, the service says it operates on a fixed-price, fixed-quantity annual subscription model, but doesn't reveal the particulars.
5. Ringrx
RingRx is a HIPAA-compliant messaging app for doctors looking to balance patient texting, office coordination, and compliance. It gives you a dedicated number for patient and staff messaging while keeping all conversations encrypted and archived for compliance.
With RingRx, you can send appointment reminders, share updates, and text patients directly through the RingRx app or web portal, all under a signed BAA.
Why is RingRx good for HIPAA-compliant messaging?
- It encrypts all communication: Protects messages and data within the platform under HIPAA rules.
- It supports two-way texting: Lets patients reply securely through SMS links or the app.
- It includes message archiving: Stores all text threads for easy access during audits.
- It offers unlimited texting: Removes limits on message volume for busy practices.
What You Should Know
- It doesn’t support MMS: You can’t send or receive photos, forms, or card images.
- It limits message retention: Texts live on the RingRx servers and expire with the organization’s account.
- It can feel dated: The app crashes occasionally and lacks frequent updates or design improvements.
Pricing
RingRx starts at $15 per user per month for the Lite plan. The Grow plan is $19 per user per month with secure texting and transcription. The Clinic plan is $25 per user per month, adding faxing and extra voicemail boxes.
6. Klara
Klara is HIPAA-compliant texting software that promises to help providers “centralize communication channels, enhance collaboration, and automate outreach workflows.
It allows patients to send and receive messages, photos, or documents securely through an encrypted link. Meanwhile, your staff can respond from the web portal, add internal notes, and broadcast updates to multiple patients at once.
Why Klara is a Good HIPAA-Compliant texting app?
- It offers secure texting links: Patients can join encrypted chats through SMS links, protecting PHI.
- It supports group texting: Providers can message patients, family members, and staff together.
- It integrates with EHRs: Syncs patient messages into existing records for consistency.
- It automates reminders: Sends scheduled texts for appointments and follow-ups.
- It has read receipts: Shows when a patient opens or replies to a message.
What You Should Know
- It limits who you can text: You can’t message contacts who aren’t tied to patient records.
- It doesn’t offer a free patient account: Patients must reply through links, not a secure app.
- It can mis-transcribe voicemails: Some users report incomplete voicemail text versions.
Pricing
Klara doesn’t provide its pricing publicly. It offers custom and quote-based pricing, with costs adjusted based on factors like the number of users, practice size, and required features.
To get a price, you must contact Klara for a quote, as there is no free trial or version available.
7. Movius
Movius is a HIPAA-compliant phone app that gives professionals a second business line on their mobile phone. Your Movius line operates through its MultiLine app, separating personal and work communication while keeping messages archived for compliance.
With Movius, providers can text clients using the clinic’s identity without exposing personal numbers.
Why is Movius good HIPAA-compliant texting software?
- It gives you a second number: Offers users a dedicated line for business use.
- It encrypts communication: Protects calls and texts under HIPAA and enterprise compliance rules.
- It logs all activity: Stores calls and messages for audits and retention policies.
- It integrates with Salesforce and Microsoft Teams: Connects with enterprise systems for message capture.
- It supports compliance alerts: Notifies admins when rules or policies are triggered.
What You Should Know
- It needs a stable internet: Movius works on VoIP and doesn’t switch to carrier networks.
- It requires enterprise setup: The platform targets large organizations and telecom partners.
- It can crash or delay messages: Users report issues with reliability.
Pricing
Movius doesn’t publish its pricing publicly. You must schedule a demo and request a quote from sales.
That’s a concern. First, you can’t compare costs side by side before investing. In addition, hidden fees or complex contracts may arise. For small clinics or solo providers with tight budgets, this opacity isn’t good.
8. Doximity
Doximity deserves mention among the best HIPAA-compliant text messaging apps because of its ability to verify licensed medical users.
It encrypts every message and shows your verified clinic name on outgoing texts, so patients always know they’re hearing from a trusted healthcare provider. Furthermore, doctors can send updates, reminders, or instructions through the Doximity mobile app, keeping communication secure and professional.
Why is Doximity good for HIPAA-compliant messaging?
- It encrypts all messages: Protects sensitive patient information at all times.
- It verifies licensed users: Confirms only approved healthcare professionals can access the app.
- It shows your clinic name: Adds trust and professionalism to every message.
- It works on mobile: Lets you send secure texts from your phone.
- It connects with hospital systems: Links to enterprise tools for large healthcare organizations.
What You Should Know
- Short time span to reply: Patients must reply to texts within a set time frame (between 1 and 24 hours), depending on the provider's settings.
- It lacks message automation: Doesn't have native tools to schedule reminders or replies.
- It doesn’t archive messages long-term: You can review older messages for compliance audits. Only stores messages for 7 days
- It focuses on networking: Messaging is secondary to its clinician directory features.
Pricing
Doximity Dialer Pro costs $24 per user per month. In addition,there’s an Enterprise plan with custom pricing and EMR integration.
9. Textline
Wrapping up our collection of the best HIPAA-compliant text messaging apps is Textline, a platform built for high-volume business texting.
It uses a secondary consent process to let healthcare providers send reminders, updates, and follow-ups securely. Because Textline runs on web and mobile, staff can reply quickly and manage patient or client conversations in real time.
Why is Textline a good HIPAA-compliant phone app?
- It encrypts all messages: Protects patient and client data during transmission.
- It supports group texting: Lets multiple staff members reply under one number.
- It automates responses: Sends reminders and auto-replies to reduce manual work.
- It works on web and mobile: Keeps communication accessible for any user.
- It integrates with EHR and CRM tools: Syncs message data for easier coordination.
What You Should Know
- It limits long-term storage: Texts expire after 90 days on entry-level plans.
- It requires multiple users: Minimum seat count starts at three agents.
- It lacks calling or voicemail: You’ll need another app for phone-based communication.
- It can get expensive: HIPAA-compliant plans cost more than most competitors.
Pricing
Textline costs $20 to $50 per agent per month, depending on the plan. The Limited plan starts at $20 per agent with a 90-day message history. Meanwhile, the Standard costs $30 and the Pro goes for $50 per month. Custom pricing is available in the Enterprise plan as well.
How did we pick the best HIPAA-compliant text messaging apps?
To narrow down the best HIPAA-compliant phone services, we reviewed each platform’s security, usability, and reliability.
Our evaluation focused on how well each app protects patient data, simplifies daily communication, and provides value for the price. We also looked at customer feedback and real-world performance across industries.
Here’s the breakdown.
Adherence to HIPAA regulations
We verified that each app meets HIPAA and HITECH standards. The best options encrypt all communication, provide signed BAAs, and use secure authentication.
Apps that explain their compliance process clearly and offer consistent protection for patient data earned higher trust in our evaluation.
Ability to leave audit trails
We looked for services that create detailed audit trails. These records track every message, call, and user action for transparency.
Reliable audit trails simplify compliance reviews, making it easier for organizations to prove accountability during audits or legal investigations.
Functionality
We checked whether each app supports secure texting, automated replies, and group or broadcast messages. Because systems that combine messaging with scheduling, voicemail, or extensions make everyday communication smoother.
Platforms offering easy navigation and web-mobile access scored best for usability.
Message logging
We evaluated how each platform logs messages for compliance and oversight. The strongest contenders automatically record all messages, time stamps, and contact details.
This ensures accurate records for internal reviews, billing, or investigations without the need for manual tracking.
Text message archiving
We analyzed how long each service retains messages and how accessible archived data is. Platforms that store messages for several years, provide search tools, and allow export options ranked highest.
Long-term archiving is critical for compliance and documentation in healthcare, insurance and finance.
EHR integration
We examined whether each app connects smoothly with Electronic Health Record (EHR) systems. Platforms that integrate with EHRs allow providers to save patient conversations, notes, and updates automatically.
This connection keeps records consistent, avoids double entry, and ensures that every text exchange becomes part of the patient’s medical history.
Onboarding support
We considered how easy it is to start using each app. Clear setup guides, training materials, and fast customer support improve the onboarding experience.
Apps that offer hands-on guidance or responsive help during setup scored higher in this category.
Pricing
We compared how much value each platform offers for the cost. Affordable plans that include HIPAA compliance, encryption, and message archiving ranked higher.
We also favored transparent pricing without hidden fees or large upfront commitments.
User reviews
We analyzed verified feedback from healthcare providers and business users. Consistent praise for ease of use, reliability, and support indicated strong performance. Apps with repeated complaints about downtime, bugs, or poor service ranked lower in our scoring.
Likewise, these are the factors you should look for in the best HIPAA-compliant text messaging app.
For more details, read our in-depth secure texting guide.
What are the benefits of using a HIPAA-compliant texting app?
A HIPAA-compliant text messaging app gives healthcare providers and professionals a secure way to communicate without risking patient or client privacy.
Below are the main benefits of using HIPAA-compliant texting software for your practice or organization.
It protects patient privacy
A HIPAA-compliant phone service encrypts messages from sender to recipient, ensuring that personal health information never leaks or gets intercepted.
It also restricts access through secure logins and role-based permissions, so only authorized users can view or respond to messages. This keeps all communication confidential and compliant.
It helps build trust and professionalism
Displaying a verified clinic name and maintaining a consistent line for communication helps patients recognize who’s contacting them.
This transparency fosters trust and strengthens the relationship between healthcare professionals and patients, enabling them to deliver care with professionalism at every interaction.
It supports compliance and recordkeeping
Good HIPAA-compliant texting apps log and archive all communication. These records can be retrieved during audits or legal reviews, making compliance reporting simpler.
Having a built-in archive ensures accountability and protects your organization from costly penalties or data loss.
It enables secure collaboration
In multi-provider settings, these apps allow secure internal messaging between doctors, nurses, and support staff.
Team members can coordinate care plans or share updates safely within the same compliance framework, thereby avoiding the risks associated with regular texting or unsecured email.
It helps you avoid costly penalties
Did you know that HIPAA violations can result in fines of up $50,000 per incident, with an annual maximum of $1.5 million for repeated breaches.
By using a compliant texting system, healthcare providers protect themselves from financial and legal consequences that stem from unsecured communication, accidental leaks, or lost mobile devices.
HIPAA-compliant texting apps—Frequently Asked Questions (FAQs)
Is text messaging HIPAA compliant?
Regular text messaging isn’t HIPAA compliant because it lacks encryption and access controls. To meet HIPAA standards, providers must use secure apps with signed BAAs and proper data safeguards.
Is WhatsApp messaging HIPAA compliant?
No. WhatsApp encrypts messages but doesn’t sign Business Associate Agreements or provide audit controls. Therefore, healthcare providers can’t use it for transmitting or storing protected health information under HIPAA.
Is Telegram HIPAA compliant?
No. Telegram lacks the administrative and contractual safeguards required under HIPAA. Plus, it doesn’t offer BAAs or ensure full message logging, making it unsuitable for healthcare communication.
HIPAA-compliant text messaging apps—Get your money’s worth
Not every phone service that claims to be HIPAA compliant deserves your attention.
Some platforms meet the legal minimum but lack usability, transparency, or long-term value. The best HIPAA-compliant texting apps balance robust encryption, reliable recordkeeping, and affordable pricing.
iPlum leads the way with true end-to-end security, 10-year archiving, and a signed BAA at a fraction of what others charge.
Alternatives like Spruce Health or OhMD are ideal for larger clinics but cost more and include limits that smaller practices might find restrictive.
That said, you now have a birds-eye view of how the top HIPAA-compliant texting apps compare on security, pricing, and ease of use.
Pick one that offers the best value for your money and needs.
Happy texting!
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
