Integrating Communication Tools with Business Systems

Between late January and April 15, the IRS processes more than 140 million individual tax returns. Here's how a six-person CPA firm did exactly that with iPlum — and answered 94% of peak-season calls with the same headcount.

Around 30% of all E&O claims against insurance agencies come from one accusation—the agent didn't get the coverage the client asked for. The case study below shows how an independent insurance agency put call recording on six business lines and settled its next coverage dispute in under 30 minutes.

In 2017, CardioNet paid $2.5 million to settle potential HIPAA violations after a thief stole an unencrypted laptop containing patient data from an employee's parked car. The case study below explains how a three-location primary care group moved 28 staff members from personal phones to compliant business lines in a couple of days, resulting in a 31% drop in front-desk turnover.

George uses HIPAA compliant iPlum solution to call and exchange secure text with his patients, keeping his personal cell phone number private.

Learn how a healthcare practice is using iPlum’s phone tree and HIPAA compliant texting to create a modern, effective, and patient-centric communication system.

John didn’t have a reliable way to track what happened during mobile calls. He decided to try iPlum’s phone system for law firms.Within one business day, he routed 100% of client calls through his dedicated iPlum business line

Sarah’s phone was always within reach, but that didn’t guarantee her communication met professional standards. She needed a phone system for lawyers that worked every time, without relying on memory or manual effort.

Learn how financial sector professionals ensure Mobile Call Recording and Text Compliance with iPlum

Learn how a software company deployed iPlum solutions for remote employees to provide seamless communication between staff and the company, including its sales and customer service agents, and save money while at it.

Paul is a service technician at a regional store chain which installs and maintains home appliances and small electronics. His company schedules his visits with new clients.