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iPlum is the best HIPAA-compliant app for call recording designed for businesses and professionals in regulated industries, including finance and legal.
It meets privacy and security standards under HIPAA, while also aligning with stricter frameworks, such as those of FINRA, SEC, and AICPA SOC.
It also provides up to 10 years of call recording archiving, ideal for organizations that must retain data long-term, such as financial firms and insurance brokerages.
Moreover, iPlum supports bidirectional recording for both outgoing and incoming calls, ensuring that your interactions are securely logged and available for review when needed.
Meanwhile, a built-in recording announcement alerts the other party that the call is being recorded, maintaining transparency and meeting legal disclosure requirements.
Note: HIPAA doesn’t require call recording. However, when client information is part of a call, it’d be beneficial to have a call recording that adheres to HIPAA’s encryption, access control, and disclosure rules.
In this article, we’ll zero in on iPlum and other options to help you pick your HIPAA-compliant app for call recording from a point of information.
Let’s dive in.
Table of Contents
1. TL; DR—A quick comparison table
2. How we created our call recording app roundup
3. Best HIPAA-compliant apps for call recording
4. Why use a HIPAA-compliant app for call recording?
5. HIPAA-compliant apps for call recording —Frequently Asked Questions (FAQs)
6. HIPAA-compliant app for recording—Spend smart, stay secure
TL; DR—A quick comparison table
We’ve summarized what each app offers in the table below if you’re short on time.
How we created our call recording app roundup
As stated, a call recording app doesn’t need HIPAA certification to be useful. But when conversations involve client data, the recording process needs to comply with HIPAA’s privacy and security standards.
We reviewed each app against seven important factors to see how well it protects data and supports compliance for financial and legal professionals.
These are:
- Recording features: We evaluated whether each app can record both incoming and outgoing calls, provide a recording consent message, and store data securely. We gave special attention to apps that allow users access, replay, and download recordings as needed.
- Data archiving and retention period: Compliance doesn’t end at recording. We looked at how long each app can retain data and whether it offers secure storage for extended periods. An app like iPlum, for instance, offers up to ten years of call archiving.
- Security and Encryption: We reviewed the encryption methods used for storing and transferring calls. We selected apps that use AES-256 and TLS protocols because they safeguard data from unauthorized access during transmission and at rest.
- Integration with Business Systems: We checked whether the app can integrate with EHR, CRM, or workflow tools through an API. For starters, integration allows you to manage recorded data under existing compliance policies.
- Pricing and Value: We reviewed the app’s cost structure for transparency and scalability. We considered whether features such as archiving or secure texting were included in lower-tier plans or billed separately.
- User reviews and reliability: We analyzed user feedback from financial and legal professionals to gain insight into real-world performance. Factors such as voice quality, uptime, and customer service shaped how each app ranked in this roundup.
We analyzed user feedback from financial and legal professionals to gain insight into real-world performance. Factors such as voice quality, uptime, and customer service shaped how each app ranked in this roundup.
Now that you know we curated our list, let’s look at the call recording app that met the criteria.
Best HIPAA-compliant apps for call recording
The apps below promise secure call recording. However, the level of compliance and how each app offers it is different.
Let’s look at what you get with each app as far as HIPAA-compliant call recording goes.
1. iPlum
First on the list is iPlum, a HIPAA-compliant call recording app, a communication solution designed for the finance and legal sectors.
Besides call recording, iPlum offers professionals and businesses a dedicated second mobile number with innovative features such as secure calling, texting, voicemail, and faxing.
Why is iPlum the best HIPAA-compliant app for call recording?
- End-to-end encryption: iPlum protects calls, texts, and voicemails with AES-256 and TLS protocols, ensuring patient and client data remains private during transfer and storage.
- Bidirectional recording: The app records both outgoing and incoming calls, creating a full communication record for audits and compliance reviews.
- Long-term archiving: iPlum stores recordings for up to ten years, meeting the strict record-retention requirements for finance, insurance, and legal sectors.
- Recording announcement: It plays a standard message to inform the other party that the call will be recorded, ensuring compliance with state and federal disclosure laws..
- Audit trail: iPlum logs every call, providing an easy reference for internal review or regulator checks.
- Multi-device access: The platform works on smartphones, tablets, and computers, allowing secure communication from any location.
- Dedicated business number: Users get a dedicated work line, allowing them to separate their personal and professional calls.
- Cross-industry compliance: Its alignment with HIPAA, FINRA, SEC, and AICPA SOC makes it suitable for finance, legal, and insurance sectors.
What you should know
- If you’re in finance or are an insurance broker, you need to be on the Enterprise plan to access 10-year call recording archiving.
- iPlum doesn’t offer HIPAA-compliant screen recording
- iPlum stores call recordings in the cloud, so you don’t need additional storage or hardware to use the service. E
Pricing
iPlum call recording and archiving are available in the Enterprise plan for $25.99 per user per month.
Learn more about iPlum's HIPAA-compliant call recording solution
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2. RingCentral
RingCentral is a cloud-based communication platform that provides voice, video, messaging, and fax services under a unified platform. While it doesn’t offer robust HIPAA-compliant recording capabilities like iPlum, it ticks some boxes.
Why is RingCentral a good HIPAA-compliant app for voice recording?
- Comprehensive compliance framework: RingCentral meets HIPAA and HITRUST CSF standards/
- End-to-end encryption: The system encrypts call recordings in transit and at rest to protect ePHI.
- BAA availability: RingCentral provides a signed BAA for covered entities
What you should know
- Limited archiving: RingCentral stores call recordings for 90 days only, after which the data is automatically deleted.
- Higher cost: Plans with HIPAA compliance are among the most expensive in the VoIP category.
- No consent prompt: The platform lacks a built-in call recording announcement to notify participants of the recording, which can create disclosure issues in dual-consent regions.
Pricing
RingCentral’s HIPAA-compliant features are available under its RingEX Premium and RingEX Ultimate plans, starting at $35 per user per month.
3. Google Voice
Google Voice is a cloud-based phone service that provides users with a virtual U.S. phone number, voicemail, text messaging, and call forwarding capabilities.
As the name suggests, it’s optimized to work within the Google Workspace ecosystem.
Why is Google Voice a good HIPAA-compliant app for audio recording?
- BAA availability: Google offers a BAA for Google Voice when used as part of a Workspace plan, making it eligible for HIPAA-compliant PHI communication.
- Enterprise infrastructure: The service applies encryption, access controls, and authentication features consistent with HIPAA’s Security Rule when configured correctly.
- Flexible user access: Google Voice allows you to access calls, voicemails, and texts on multiple devices under one number, which may support modern teams using mobile and remote workflows.
What you should know
- Limited compliance design: Google Voice was not explicitly built for complaint recording. Its multi-user and team-routing features are weak compared to purpose-built platforms like iPlum.
- Free version ineligible: The free consumer tier of Google Voice is not covered under a BAA and therefore does not meet HIPAA compliance standards for PHI.
- Retention and control gaps: The service lacks well-defined long-term archiving specifications for call recordings and may require significant configuration to align with HIPAA record-retention policies.
Pricing
Google Voice for Workspace starts at $20 per user per month when bundled with a business Workspace plan.
4. Dialpad
Dialpad is a cloud-based communication platform that offers voice calls, video meetings, messaging, and contact center tools. The platform positions itself as a solution designed for large businesses, which is reflected in its pricing model and key features.
Why is Dialpad a good HIPAA-compliant app for call recording?
- BAA availability: Dialpad offers a signed BAA for providers and users in regulated industries.
- Adequate certification: The platform is SOC 2 Type 2 and ISO certified, ensuring secure data handling, encrypted storage, and continuous monitoring against unauthorized access.
- Multi-device access: You can record calls on mobile, desktop, or browser apps, providing users with the flexibility to log and review conversations
What you should know
- No automatic consent announcement: Although Dialpad offers call recording greeting options, you must manually configure them to comply with local one-party or two-party consent laws.
- No long-term call recording retention: Dialpad stores call recordings for only 45 days. It is not suitable for industries that require extended call recording archiving.
- It’s expensive: Dialpad’s HIPAA setup and compliance features are limited to higher plans, making it costly for users with tight budgets.
Pricing
Dialpad’s HIPAA-compatible plans start around $30 per user per month.
5. Nextiva
Nextiva is a cloud-based communication platform offering VoIP calling, video meetings, messaging, and contact management services. Its notable capacities include call routing, analytics, and team collaboration.
Here’s what you should know about Nextiva call recording features.
Why is Nextiva good for call compliant recording?
- Secure framework: Nextiva meets some HIPAA compliance requirements. For instance, it operates in certified data centers that have been audited under SSAE 16 and SOC 2 to ensure uptime and secure data storage.
- BAA coverage: Your HIPAA account includes a BAA that outlines privacy, security, and breach notification rules for covered services.
- Data protection measures: Nextiva uses enterprise-grade firewalls and monitoring tools to prevent unauthorized access.
What you should know
- Feature restrictions: Nextiva disables voicemail-to-email, fax-to-email, and voicemail transcription on HIPAA accounts to minimize privacy risks.
- Short archiving period: By default, Nextiva stores call recordings for only 180 days. It is therefore not suitable for industries that require extended data retention, such as insurance and finance.
- It’s expensive: Nextiva call is relatively costly, especially when you consider the short archiving period
- No consent cues: Nextiva does not play a consent announcement to inform the other party that a call is being recorded.
Pricing
Nextiva’s HIPAA-compliant plan starts at $32.95 per user per month.
Why use a HIPAA-compliant app for call recording?
There are several reasons to use a HIPAA-compliant call recording solution, especially if your business handles sensitive information.
As you may already be aware, recorded conversations may contain confidential details, such as diagnoses, financial discussions, or insurance updates.
Therefore, HIPAA-compliant recording apps enable you to collect, store, and manage such data responsibly in accordance with federal privacy laws.
That said, here’s why you’ll want to use a HIPAA-compliant voice recorder app.
- Regulatory compliance: A good HIPAA-compliant recording app will encrypt calls, store them securely, and maintain audit trails in line with federal regulations such as HIPAA, HITECH, and CMS rules. These safeguards help you ensure that your call recordings meet strict data protection requirements.
- Legal protection: Properly recorded and stored calls can help protect your business from disputes, malpractice claims, and compliance audits by providing verifiable proof of communication. They also demonstrate that your organization followed approved procedures when handling sensitive information.
- Data encryption: Encryption ensures that all recordings remain secure both in transit and at rest, thereby reducing the risk of breaches and fines resulting from mishandled electronic protected health information (ePHI). In addition, strong encryption protocols prevent unauthorized access, even if data is intercepted.
- Audit readiness: Any HIPAA complaint recording app worth your attention should store data in an environment that gives auditors immediate access to proof of communication accuracy and data handling practices. Moreover, that transparency simplifies compliance verification during regulatory reviews or investigations.
- Long-term archiving: Some industries, such as finance and insurance, require recordings to be retained for years. A HIPAA-compliant call recording app, such as iPlum, offers 10 years of call record archiving. That way, you can be sure that your call recordings remain intact, retrievable, and legally valid throughout the retention period, meeting recordkeeping standards.
- Operational accountability: Call recordings support staff training, monitor quality, and confirm adherence to policy. In addition, it allows managers to assess service consistency and ensure that employees meet both ethical and procedural standards.
- Client trust: A HIPAA-compliant app ensures that your patients, clients, and partners have confidence in your business or practice, knowing that their information is handled securely. Besides, using a compliant app demonstrates professionalism and commitment to protecting personal data.
HIPAA-compliant apps for call recording —Frequently Asked Questions (FAQs)
What is call recording compliance?
Call recording compliance refers to the legal and regulatory standards that govern the recording, storage, and sharing of voice calls.
Can Truecaller record calls?
Truecaller no longer offers a built-in call recording feature in many regions due to privacy and platform restrictions. Earlier versions supported it, but newer app updates removed the feature on both Android and iOS.
Is it possible to know if your call is being recorded?
Yes, in most cases. Apps like iPlum play a short announcement at the start of a call to alert participants that the recording is active. In other instances, a tone or voice prompt repeats during the call.
Are Google apps HIPAA compliant?
Only certain Google Workspace tools qualify under a signed BAA. Google Voice and Chat don’t fully comply. iPlum is a good Google Voice alternative for secure, HIPAA-compliant communication.
HIPAA-compliant apps for recording apps—Spend smart, stay secure
Choosing the right HIPAA-compliant app for call recording goes beyond meeting basic security requirements.
You also want to find an app that strikes a balance between compliance, affordability, and long-term reliability.
And while there are several HIPAA-compliant call recording apps worth your attention, iPlum stands out in several ways.
One, it’s affordable. For just $25.99 per user per month, iPlum provides what others often charge double for
Two, it boasts a comprehensive feature set. We’re talking about bidirectional call recording, 10-year data archiving, encrypted storage, and built-in consent prompts.
Three, it offers long-term call recording archiving. Unlike call recording apps that limit retention to 30–180 days, iPlum’s decade-long archiving ensures you can access verified call records whenever you need them, be it for audits, legal defense, or compliance reviews.
So when you compare cost, features, and compliance depth, iPlum easily emerges as the best HIPAA-compliant app for secure communication.
Click the link below to get started with iPlum.
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
