The Benefits of a Patient Text Messaging Service for Secure Communication

Table of Contents

  • Improved Communication and Patient Engagement
  • Enhanced Patient Safety and Privacy
  • Streamlined Workflow and Operational Efficiency
  • Customizable and Scalable Solutions for Healthcare Providers


As the healthcare sector continues to prioritize individualized and efficient patient engagement, secure text messaging services are emerging as a game-changer. These innovative platforms, such as iplum, not only facilitate communication between healthcare providers and patients but also offer tailored messages to meet each patient's unique needs.

By providing a second phone number with secure texting, calling, and voicemail capabilities, iplum ensures the protection of patient data while streamlining communication. In this article, we will explore the benefits of integrating secure text messaging services like iplum, including improved patient engagement, enhanced patient safety and privacy, streamlined workflow and operational efficiency, and customizable and scalable solutions for healthcare providers. Discover how these solutions are transforming the healthcare industry and improving patient outcomes.

Improved Communication and Patient Engagement

As the healthcare sector moves towards a more individualized and efficient patient engagement strategy, innovative solutions like secure text messaging services are making a significant impact. These platforms not only enable healthcare providers to send reminders, follow-ups, and health information, but also facilitate tailored messages that cater to each patient's unique needs. A shining example of this is iplum, a cloud-based communication service that provides a second phone number with secure, HIPAA-compliant texting, calling, and voicemail capabilities.

This solution ensures the protection of patient data while making communication more streamlined and effective. The benefits of such systems are extensive. They improve patient engagement and satisfaction, assist in patient retention, reduce readmission rates, and ensure adherence to treatment plans.

Plus, they can help manage the increasing clinical load due to the rise in electronic health record adoption. However, the effectiveness of this system depends on the provider's ability to communicate effectively with their patients. This is where iplum shines.

It offers a phone tree with extensions and the ability to connect to external systems, ensuring seamless communication. While a recent survey by Artera showed nearly half of the patients have missed or forgotten to pay a bill due to communication issues with their providers, a solution like iplum can mitigate these challenges. As such, healthcare providers must continuously improve their patient communication strategies to ensure a satisfactory healthcare experience for all.

Patient Communication Process Flowchart

Enhanced Patient Safety and Privacy

Patient text messaging services, when fortified with secure communication solutions like iPlum, transform into robust shields for patient privacy. These platforms act as vaults, armed with advanced encryption technologies and stringent access controls, providing a safe haven for patient data and exceeding the gold standard of HIPAA regulations.

Consider the case of the Digital Heart Centre iATROS, a cloud-based solution that has revolutionized healthcare accessibility for nearly 120,000 patients. With over ten million health values recorded and analyzed, it's a shining example of how the right infrastructure, like iPlum, can amplify data protection and security standards.

Data breaches are a stark reality in healthcare. A recent survey by the Ponemon Institute unveiled that a whopping 73% of healthcare organizations faced a data breach last year.

The need for robust data privacy measures in healthcare has never been more urgent. But the benefits of secure communication solutions like iPlum go beyond safety. They also foster accessibility, especially for patients in remote or underserved areas. In today's cyber-threat landscape, these solutions ensure the protection of every data piece, call, and message shared. The integration of solutions like iPlum is a step towards more secure, efficient, and accessible patient care.

Distribution of Healthcare Organizations Facing Data Breaches

Streamlined Workflow and Operational Efficiency

Implementing a patient text messaging service, like iplum, has the potential to revolutionize operational efficiency in healthcare settings. It replaces the need for lengthy phone calls or traditional letters, letting healthcare providers swiftly send messages to multiple patients simultaneously.

By leveraging a patient text messaging service, healthcare staff can dedicate more time to providing exceptional patient care. Consider a large healthcare system struggling with significant communication problems between patients and providers across its hospitals.

The lack of a patient text messaging service to easily store or access patients' communication preferences has caused frustration among providers and potential turnover. To tackle this, a team, with the client's Field Operations team, designed and built the Primary Care Physician Notification System from scratch.

The patient text messaging service, similar to the iplum platform, improved communication between patients and providers, leading to enhanced patient outcomes and treatment processes. Healthcare professionals often juggle patient care, communication with caregivers, administrative tasks, and potential resource shortages.

Stressful workloads pose a significant challenge within the healthcare industry, with unmanageable workloads being a primary reason for intent to leave their role, according to nearly half of the nurses surveyed. However, the introduction of Real-Time Location Systems (RTLS), alongside the iplum platform, can alleviate operational burdens for efficiency and foster better relationships between patients and caregivers, creating a more human-focused experience. The patient text messaging service improves the two-way communication between patients and providers, offering a quick and efficient method of communication. Utilizing a patient text messaging service, like iplum, provides patients and providers with a convenient communication channel, allowing them to respond at their convenience. A recent survey found that nearly half of patients have missed or forgotten to pay a bill due to difficulties communicating with their providers' offices, and nearly 60% of patients said they'd be willing to switch doctors if they faced a broken communications experience. Therefore, enhancing patient communication with platforms like iplum is crucial to healthcare providers.

Integrating a secure communication platform in healthcare settings

Customizable and Scalable Solutions for Healthcare Providers

Tailoring patient communication is more than a convenience in healthcare services; it's a necessity. With nearly half of patients citing communication difficulties as a reason for missed bill payments, the need for customizable and scalable solutions like text messaging services becomes clear. These services have the flexibility to be molded to the unique needs of various healthcare organizations, providing personalized messaging templates and workflows.

Take, for example, the Isle of Wight NHS Trust's implementation of an SMS communication method. Patients received a unique four-digit code and a link to a questionnaire via text message, with a dedicated line and inbox for any queries or concerns. This method proved effective, even with a predominantly older population who were initially thought to prefer traditional telephone communication.

Moreover, these text messaging services are not stagnant. They are designed to evolve with the organization. As the patient volume increases, so does the capacity of the messaging service, ensuring that no patient is left behind.

This scalability is crucial, especially in uncertain times where operations and patient loads can be impacted, such as Oklahoma's transition to managed care. And it's not just about scale; it's about personalization. Services like Babyscripts use smart algorithms to send personalized notifications and content to patients based on their specific needs.

The result is highly targeted messaging that maximizes engagement and improves health outcomes. In an era where 97% of Americans own a cellphone and the adoption of Electronic Health Records (EHR) is nearly universal, leveraging technology like [text messaging]( services to enhance patient communication is not only beneficial, it's essential. After all, improved communication can lead to improved patient satisfaction and health outcomes.

Distribution of Reasons for Missed Bill Payments


In conclusion, secure text messaging services like iplum are transforming healthcare by improving communication, patient engagement, and operational efficiency. These platforms offer tailored messages to meet each patient's unique needs while ensuring the protection of patient data.

By providing a second phone number with secure texting capabilities, iplum streamlines communication and enhances patient safety and privacy. These platforms act as vaults with advanced encryption technologies, exceeding HIPAA regulations.

Integrating secure text messaging solutions like iplum revolutionizes workflow in healthcare settings. They replace lengthy phone calls and traditional letters, allowing healthcare staff to send swift messages to multiple patients simultaneously.

This time-saving solution allows for better focus on providing exceptional patient care. Customizable and scalable solutions like text messaging services are essential for healthcare providers.

They enable personalized messaging templates and workflows that can be adapted to various organizations' unique needs, ensuring no patient is left behind. Overall, secure text messaging services like iplum offer a convenient communication channel for patients and providers while addressing communication challenges in the healthcare industry. Leveraging these solutions leads to improved patient satisfaction, better health outcomes, and streamlined operations. As technology continues to evolve and cellphones become ubiquitous, integrating secure text messaging services is not only beneficial but necessary in modern healthcare practices. It's time for healthcare providers to embrace these innovative platforms and unlock the full potential of improved communication in delivering exceptional patient care.

Experience the benefits of secure text messaging with iplum and revolutionize your healthcare communication today!

Authored by Keily Atterberg, a freelance writer specializing in content creation for mobile security. She also writes for many local & national publications.
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