Is iPlum HIPAA Compliant? A Guide for Healthcare Professionals

If you work in healthcare, you already know that texting or calling patients isn’t as simple as picking up your phone. With strict HIPAA regulations in place, even a casual message can put sensitive health information at risk and expose your medical practice to legal consequences.

At iPlum, we recognize that doctors, therapists, administrators, and care teams need reliable mobile solutions that don’t compromise patient privacy.

So let’s answer the critical question: Is iPlum HIPAA compliant?
The short answer is yes, and here’s why that matters.

What Does HIPAA Compliance Really Mean?

HIPAA, the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. It’s not just about keeping records safe—it’s about how information is transmitted across calls, voicemails, and texts.

To be compliant, any communication platform must ensure encryption, access control, audit trails, and administrative oversight. For organizations, it also means partnering only with service providers who are willing to sign a Business Associate Agreement (BAA), taking on shared responsibility for patient privacy.

How iPlum Keeps You Compliant

At its core, iPlum was built with healthcare compliance in mind. All messages and calls are encrypted end-to-end, ensuring private information stays private. Whether you’re using iPlum on your smartphone or desktop, communications are routed through a secure, cloud-based platform that separates business and personal use.

iPlum also offers layered authentication options and allows administrators to remotely manage or disable access to communication lines when needed. For clinics with Bring Your Own Device (BYOD) policies, this is especially important—iPlum ensures business communication stays in a secure environment, even on personal phones.

Yes, We Sign a BAA

HIPAA compliance is a must. That’s why iPlum offers a signed Business Associate Agreement (BAA) for clients who require it. With a BAA in place, healthcare organizations can confidently use iPlum to exchange PHI (protected health information) without worrying about regulatory gaps.

Who Uses iPlum?

Thousands of healthcare professionals rely on iPlum daily, primary care doctors, behavioral health therapists, nurse practitioners, administrators, and mobile health teams. It’s particularly useful for solo practitioners and small group practices who need enterprise-level security without complex infrastructure.

Key features that support HIPAA compliance include:

• End-to-end encryption for calls, texts, and voicemail
  
  
• Separation of personal and business communication
  
  
• Remote management tools for account control
  
  
• Secure data storage in U.S.-based environments
  
  

Why It Matters

HIPAA violations can carry steep financial penalties and long-term reputational damage. With iPlum, healthcare providers can maintain patient trust while communicating quickly and securely, without cutting corners or risking noncompliance.

If you're currently using a standard phone line or messaging app to talk to patients, it’s time to switch to something built for healthcare.

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