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If you’re comparing iPlum vs Weave, you’re likely a healthcare provider, clinic manager, or solo practitioner looking for a secure, HIPAA-compliant solution to communicate with patients.
Chances are, you want an affordable service with practical everyday tools to help you stay on top of patient-clinic communication.
The article below will help you understand how iPlum and Weave compare on features, pricing, compliance, and more.
In the end, you will learn:
- Which provider offers more robust HIPAA compliance
- Which platform supports mobile-first healthcare communication
- Which service gives you more control over tasks such as call routing, patient texting, business data archiving, and more.
Let’s begin by looking at what users say about the two platforms.
Table of Contents
1. TL;DR: A quick iPlum vs Weave comparison table
2. iPlum vs Weave: User reviews
3. iPlum vs Weave: A side-by-side comparison
4. How to port your Weave number to iPlum
6. iPlum vs Weave: Frequently Asked Questions (FAQs)
7. iPlum vs Weave: Why choose iPlum over Weave
TL;DR: A quick iPlum vs Weave comparison table
The table below summarizes how iPlum and Weave compare to give a quick overview.
iPlum vs Weave: User reviews
7 in 10 shoppers “frequently” rely on user reviews to make their purchase decisions. It is for this reason that we scoured iPlum and Weave reviews online for a quick snapshot of what to expect.
Weave reviews
While Weave enjoys significant adoption among small and mid‑sized practices, customer reviews reveal recurring pain points, especially when it comes to reliability, support, and costs.
Below are some Weave reviews highlighting these issues.
❌ System glitches
“What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again.”—Reviewer, G2.
❌ Poor customer support
“Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues with Weave Help not working, and still nothing has been resolved.”—Reviewer, G2.
❌ High cost relative to value for small practises
“The price would be the only drawback that I can think of at this time and it is quite expensive when compared with other platforms.”—Reviewer, Capterra.
✔ Convenient texting
“I love the ability to text our patients. Most of the parents work and cannot answer the phone, but can respond to a text.” — Reviewer, Capterra.
iPlum reviews
iPlum is popular with solo practitioners and clinics seeking affordable, mobile‑first communication, with many reviewers highlighting its simplicity and practicality.
✔ Affordable HIPAA solution for healthcare
“Having a HIPAA compliant platform that’s also budget-friendly is very helpful and necessary for me in my small practice. I don’t need extra features , just something secure and reliable.”— Trustpilot Reviewer
✔ Great second line for business on a personal phone
“I love that I can have a separate line for my business and not have to give out my personal cell. The call quality has always been clear and I’ve never had any issues.”— Trustpilot Reviewer
✔ Simple to set up and manage
“Very easy to set up and get running in no time. It allows you to separate business and personal calls and texts easily.”— Trustpilot Reviewer
❌ No video conferencing
iPlum doesn't currently support video conferencing.
iPlum vs Weave: A side-by-side comparison
Features are important, especially when they impact patient safety, staff workflows, and day-to-day clinic operations.
In this section, we’ll compare iPlum and Weave across six critical categories that directly affect how your practice communicates, protects data, and adapts to hybrid or remote setups.
Let’s start with the foundation—secure, HIPAA-compliant calling and texting.
1. HIPAA-compliant calling and texting flexibility
There’s more to a HIPAA-compliant patient engagement platform than encrypting data.
You also want a solution that can protect every touchpoint where patient information is exchanged, including calls, texts, voicemails, archives, and access controls.
That said, a good HIPAA-compliant phone system must secure all of these without leaving a hole in your budget.
Here’s how Weave and iPlum compare on this one.
Weave
Weave is HIPAA compliant. The problem, however, is that Weave’s HIPAA features come at a premium.
For HIPAA, you need to pay a minimum of $249 per month or $2,988 annually. That’s expensive, especially if you’re on a tight budget. In fact, the high cost of Weave is a common complaint among users.
Keep in mind, HIPAA compliance isn’t the only expense that comes with running a successful medical facility.
iPlum
iPlum, by contrast, offers HIPAA compliance for doctors at a reasonable rate. It’ll cost you $14.99 per month for HIPAA compliance or $179.88 per year. That’s 16 times cheaper than Weave, or an equivalent of $2,808.12 in annual savings.
With iPlum, you get built-in end-to-end encryption, access audit trails, secure voicemail, and compliance-ready texting.
In addition, iPlum has a unique feature to ensure true compliance. The platform offers a free client account that allows secure bi-directional texting, separate from SMS and MMS.
If your clinic handles sensitive patient info across multiple channels and devices, iPlum provides more immediate, affordable access to the compliance features at affordable rates.
2. Mobile-first communication
Your healthcare services aren’t always tied to a desk. And neither should your communication tools.
Whether you’re consulting from home, rounding at a hospital, or running a hybrid clinic, you’re better off with a phone system that allows you to manage calls and texts from a smartphone.
Therefore, a good solution should support Bring Your Own Device mobility.
Here’s how iPlum and Weave stack up on mobile flexibility.
Weave
Weave is primarily designed for in-office use. It operates best when paired with its VoIP desk phone hardware and integrated desktop app.
While Weave does offer a mobile app, essential features such as the ability to assign extensions are built around office-based workflows.
It is, therefore, less ideal for providers who want to communicate securely while on the go or manage multiple lines from a mobile phone.
iPlum
iPlum is built mobile-first. It allows you to add a dedicated second business line to your mobile device.
In addition, you can make secure VoIP or carrier-based calls, send HIPAA-compliant texts, and manage voicemails, all from the iPlum app.
iPlum’s dual-mode calling flexibility makes it ideal for solo practitioners, traveling providers, or remote teams who need professional-grade features without being tied to office infrastructure.
So, if you want to run your clinic effectively on the go, iPlum gives you the tools to do it — securely. And you don’t need costly hardware setups.
3. Phone tree and call routing control
Your phone can ring at any hour. Healthcare providers, therefore, need a way to direct calls efficiently, whether during business hours or after closing.
A structured phone system makes it easier to reduce interruptions, route messages, and maintain a consistent caller experience.
Here’s how iPlum and Weave compare on call routing.
Weave
Weave includes call routing features, but these depend on the pricing tier. To access more routing options, you must choose a bundled plan.
The pricing model makes it harder for smaller clinics to set up custom flows unless they’re prepared to pay more.
Furthermore, Weave reviews point out that managing call paths takes extra time and sometimes lacks needed flexibility.
iPlum
iPlum gives you an advanced phone tree with an auto attendant and unlimited extensions.
You can set call flows by schedule, forward voicemails to specific numbers, and route calls based on your clinic’s structure.
The setup minimizes the time your front office staff spends transferring calls. With the iPlum phone tree, patients can reach the right department or staff faster, even when you don’t have a human receptionist.
For practices that manage multiple lines, departments, or rotating coverage, iPlum’s robust phone tree makes routing more efficient.
4. Secure messaging and after-hours workflows
Healthcare providers and clinics need more than voicemail to handle after-hours communication.
And when patients have questions or concerns outside of business hours, your system should allow staff to respond securely and quickly.
In addition, routine updates, appointment confirmations, or internal coordination should happen without exposing personal numbers or patient data.
Here’s how Weave and iPlum compare on this front.
Weave
Weave allows you to send and receive text messages through its mobile and desktop apps.
The platform also offers two-way texting, missed-call auto replies, recall campaigns, and customizable templates for frequent messages.
However, the base plan remains high. You must pay a minimum of $249 per month to access features as basic as texting. Besides, Weave doesn’t explicitly state that it offers encrypted texting.
iPlum
iPlum provides encrypted, HIPAA-compliant messaging out of the box.
Providers can send secure texts through the iPlum app, including attachments, without relying on SMS or MMS. The platform also supports scheduled messages, auto-replies, voicemail transcription, and broadcast texting.
Furthermore, you can use templates to reduce repetitive typing and reach multiple patients efficiently. Moreover, iPlum’s free client app allows patients to text providers securely without needing to download anything.
The biggest differentiator here is that iPlum offers secure, encrypted texting for $14.99 per month compared to Weave’s $249 minimum monthly fee.
5. Compliance-ready archiving
You probably already know that healthcare regulations expect you to archive patient communication. The data includes call recordings, voicemails, and text messages that contain protected health information.
You, therefore, need a phone system that can retain these records long enough to satisfy audits, legal reviews, or patient requests.
Weave
Weave offers encryption in transit and at rest. The company also provides a Business Associate Agreement (BAA) for HIPAA-covered clinics.
However, Weave does not publish a clear retention policy for texts, voicemails, or call logs. Its documentation outlines data protection, but it doesn’t state how long the system stores communication records.
As a result, it creates uncertainty for clinics that must preserve messages for multi-year compliance needs.
iPlum
iPlum offers a defined archiving system for call recordings, voicemails, and text logs.
The Enterprise plan allows you to retain these records for up to 10 years, which aligns with common retention requirements in healthcare, insurance, and legal settings.
With iPlum, you can retrieve past calls, messages, or voicemails directly through the iPlum portal whenever needed.
The long-term archive gives clinics a dependable way to maintain communication records for audits, disputes, or continuity of care.
6. Shared number for team collaboration
If you’re a clinic or medical facility with several staff members or rotating schedules, you’re better off with a business number that supports multiple users.
That way, you can be sure that client calls and texts get answered even when an employee is out of the facility or away from the desk.
Here’s how Weave and iPlum compare on this one.
Weave
Weave offers a phone system with desk phones, softphone apps, and call‑routing tools usable across devices.
The platforms “softphones” allow you to add lines and manage calls from any internet-connected location. However, Weave doesn’t offer true number sharing. Each user is still tied to their own login and phone line.
iPlum
iPlum, in comparison, supports a shared number that multiple users can manage at the same time.
You can assign one business number to your front desk, nurse line, or admin team, and everyone on that number sees the same messages, calls, and voicemails.
In addition, the system routes incoming communications through a centralized portal. That way, staff can reply to patient texts, take calls, or check voicemails without switching accounts or transferring threads.
The system also works well for hybrid or remote work.
How to port your Weave number to iPlum
If you’d like to switch to a more affordable yet powerful Weave alternative, you can port your current number to iPlum in a few easy steps.
Watch the video below for a detailed breakdown.
iPlum vs Weave: Pricing
Now that you know how iPlum and Weave compare on key areas, let’s break down the pricing difference between the two.
How much does Weave cost?
Weave pricing is available in three tiers—Ultimate, Elite, and Pro.
The base plan costs $249, and it includes HIPAA compliance among other communication features. You’ll also need to pay a one-time setup fee of $750.
How much does iPlum cost?
iPlum costs $8.99 to $25.99 per user per month, depending on your plan, as follows:
Standard – $8.99 per user per month
The plan includes mobile app calling and texting in the U.S. and Canada, voicemail, phone tree, business hours, and auto-text replies.
You also get voicemail, spam blocking, extensions, text signatures, and out-of-office replies.
Professional – $14.99 per user per month
The package adds web-based calling and texting, voicemail transcription, group and broadcast messaging, and secure encrypted texting.
In addition, you can share a business number with staff, schedule messages, create templates, and archive texts for up to one year. You also get HIPAA compliance and a signed BAA.
Enterprise – $25.99 per user per month
The plan includes everything in the Professional plan, plus call recording and 10-year archiving for calls messages as well as live support via Zoom.
You can also enable recording consent announcements and meet compliance needs for finance, insurance, legal, and healthcare.
iPlum vs Weave: Frequently Asked Questions (FAQs)
How much does Weave phone service cost?
Weave starts at US $249 per month for one location. You also need to pay a one-time setup fee of $750, making it one of the most expensive VoIP services.
What services does Weave offer?
Weave provides business phone service, two-way texting, appointment reminders, online scheduling, call‑pop caller info, voicemail, and texting campaigns, among other services.
How does iPlum work?
iPlum allows you to use your regular phone network or mobile data for calls. You also get a business number shown as the caller ID. The technology ensures high-quality voice reliability that you don’t get with most VoIP providers.
iPlum vs Weave: Why choose iPlum over Weave
Weave is a solid patient engagement platform. But at $249, there’s every chance you’d end up paying for features you don’t need. We’re not even talking about the $750 setup fee.
By comparison, iPlum is purpose-built for providers who want secure communication tools without signing up for bundled pricing or office-bound hardware.
For $14.99 per user, you get encrypted texting, HIPAA compliance with a signed BAA, voicemail transcription, and shared number access on mobile, desktop, or web.
iPlum also gives you message and call archiving for up to 10 years, along with scheduling tools, auto-replies, and broadcast texts.
Ready to experience the iPlum difference?
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
