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This is an iPlum vs. Phone.com comparison.
In this review, you’ll learn:
- What Phone.com does well
- What Phone.com doesn’t do so well
- How iPlum fills the gap
- What users say about Phone.com and iPlum
- iPlum pricing
- Phone.com pricing …. and more.
Whether you’re a solopreneur or a large enterprise, this iPlum vs. Phone guide will help determine which option gives you better value for your needs and budget.
Let’s get into it.
iPlum vs. Phone.com —What Do Users Say?
A business phone system is as good as its customer reviews. That said, here’s a snapshot of what users say about iPlum and Phone.com
iPlum Reviews
Here's what customers in industries such as healthcare, counseling, and small business sectors say about iPlum:
✔ HIPAA compliant and easy to use for new practices
“I just started a small private practice… It’s user-friendly on my computer or my phone.” — Noah D., G2 – Mental Health Therapist
✔ Phone tree saves time by routing calls automatically
“The phone tree is my favorite; it has saved us time having the call automatically directed to the right place.” — Verified User, G2 – Health, Wellness and Fitness
✔ Fast porting and responsive support
“The porting was super simple and quick. Their technical support is also very quick to respond.” — Verified User, G2 – Marketing and Advertising
✔ Great app usability and contact management
“Easy to text and add contacts. We love it!” — Kathleen Gee, Trustpilot – Small Business Owner.
✔ Ideal for therapists—simple, secure, reliable
“It does everything I need it to do and is simple to look at and navigate on my laptop and phone. The ability to schedule text messages is amazing for me.” — Hope, Trustpilot – Therapist.
Some users say they wish iPlum was cheaper. However, they’re quick to admit that iPlum is indeed one of the most reasonably priced business phone systems on the market.
❌ “I wish it was cheaper, however, it actually is cheaper than or the same price as the other HIPAA compliant companies. Therefore, I think it’s a fair deal.” —Noah D, G2.
Phone.com Reviews
Phone.com reviews show a service loved for its flexibility. On the flip side, users often report broken features, billing issues, and hard-to-reach support among other concerns.
Here are a few Phone.com user reviews from platforms like G2 and Capterra.
✔ Offers Toll-free numbers and text messaging
“I love that I can have a 1800 number and text from it.”— Chassity W., Capterra – Business Owner, Consumer Service
✔ Flexible for remote work
"It is easy to use, it has flexibility for work that improves business performance." — Gary M., Capterra – Sales Manager.
❌ Critical business features break down
“Basically, everything I needed it for was non-functional… Fax fails often, no resend option, phone app hijacks Bluetooth, meetings require app downloads, and don’t work well.” — Verified User, G2 – Medical Practice
❌ Pricing doesn’t match the value
“Pricing is a bit too high for a VoIP service that could be replaced by a very cheap local service.” — Augusto A., G2
❌ Inflexible, hard-to-reach customer service
“You have to call and wait an hour to cancel… and the rep was hard to understand.” — Verified Reviewer, Capterra – Marketing & Advertising
iPlum vs. Phone.com—What’s the Difference?
iPlum and Phone.com may share many features. But a closer look reveals noticeable differences, especially in how each provider packages its services.
Let’s zero in on some of these differences in the sections below.
We’ll start with a quick comparison table.
1. Robust Calling with a Robust Phone Tree and Dual Reliability
Phone.com boasts decent calling features that cover the essentials for most businesses.
You get VoIP calling, call forwarding, caller ID, call transfer, call screening, voicemail, and Do Not Disturb. The platform also supports HD voice quality, custom call routing, and click-to-call functionality. And for businesses with higher call volumes, it offers call logs, queues, and rules based on time or caller ID.
iPlum includes all of the above. However, a distinct difference is iPlum’s robust phone tree.
With iPlum, you can easily set up multi-level menus, add virtual extensions, and route calls to different users or destinations. This gives your business more control over handling calls and ensures callers reach the right person or department faster.
iPlum also supports voice network cabling. So, if your data connection is weak or unavailable, you can place calls using your mobile carrier. You can also make calls through the web portal, adding flexibility.
Phone.com is primarily a VoIP system but offers voice network calling through an add-on called ProSIM, which costs $10 per month.
iPlum, by contrast, includes dual-network calling in all tiers, including the Standard plan, which starts at $8.99 per month.
2. Outbound Messaging in the Standard Plan
iPlum and Phone.com boast texting features for day-to-day communication, including SMS, MMS, and mobile app messaging.
But if you're in a regulated industry like healthcare or law, there are a few things worth noting.
Although Phone.com supports HIPAA-compliant messaging, the features are only available on its higher-tier Plus and Pro plans, which cost $22.50 and $33.33 monthly, respectively. This creates a higher cost barrier for users who need secure texting.
iPlum, by comparison, includes this feature in its Premium plan at $14.99 per user, which is nearly half the price.
On top of that, Phone.com doesn't include outbound messaging in its entry-level plan. You'll need to upgrade to the Pro plan to access this functionality. iPlum, on the other hand, has this feature in its Standard plan alongside auto-text reply and text signature.
See All iPlum Texting Features
3. HIPAA Compliance That Extends Beyond the USA
Phone.com is HIPAA compliant, but costs more than iPlum.
In addition, iPlum supports secure mobile call recording and text archiving, helping your business comply with financial and legal regulations like Dodd-Frank, CMS, and the Consumer Protection Acts.
Let’s talk about the real kicker when it comes to HIPAA compliance pricing between iPlum and Phone.com— pricing.
For starters, Phone.com includes HIPAA compliance in its Basic plan, which starts at $15 per month—a price that looks close to iPlum’s Premium plan at $14.99.
But here’s the catch. Phone.com doesn’t include call recording in either its Basic or Plus plans. To get HIPAA-compliant call recording, you’ll need to add a $8 per month feature, bringing the total to $23. And if you need call archiving, you’ll have to upgrade to the Pro plan, which costs $33.33 per month.
4. Integration That Supports Custom Worflows
iPlum may not offer plug-and-play third-party integrations like Phone.com.
But if you’re after more control, iPlum allows you to create the integrations your business needs.
The platform’s REST API lets you build custom connections with your internal tools, offering more flexibility than off-the-shelf integrations. With iPlum, it’s easier to tailor communication workflows to your exact business needs.
iPlum also comes with a built-in business phonebook CRM. It organizes call and message history by contact, making it easier to track conversations, follow up, and manage relationships without switching between apps.
And so you may know, Phone.com CRM integration is only available with the Pro plan. i
5. Global Reach with Multilingual Support
If you’re an international business or are involved in cross-border trade, iPlum and Phone.com are good virtual phone systems to stay connected.
Phone.com, for instance, offers international calling and the option to add global numbers for countries like the UK, France, and Australia.
You can also assign international customers a local number that forwards to their U.S. account. Just keep in mind that you must enable international calling manually.
iPlum, on the other hand, is available in many countries and supports 22 languages, which is good for teams or clients who prefer using the platform in their native language.
And to top it all off, iPlum offers prepaid global credits (2,000 for $20), so you can call or text internationally without adjusting your plan.
Plus, the platform lets you use a U.S. or Canadian number from anywhere with Wi-Fi or a mobile network—not bad for avoiding roaming charges while staying connected on the go.
6. Customer Support You Can Count On
If your business phone system customer support is unreliable, even simple issues can turn into major setbacks.
Phone.com and iPlum offer customer support, albeit differently to a certain degree.
Phone.com support is primarily available through a ticket system. There’s also a chat assistant, but it usually directs you to help articles. In addition, the platform provides Phone support, though some users say it's hard to get timely help.
As one user put it:
“Their support is lackluster, dismissive, and unresponsive. I have been transferred to tech support chat only to sit on the chat for 45 minutes as the next in queue for the feature to then close and say ‘agents not available.’” — Verified User, G2
iPlum also uses ticket-based support, but offers a more proactive approach.
You can email, submit a ticket, or schedule a Zoom call with a product expert. The Zoom sessions allow for live screen sharing, walkthroughs, and direct help from product experts. That way, you can be sure of faster, more personalized support, whether for setup or troubleshooting.
iPlum also has a comprehensive help center, and in-app support. Besides customer service, support is available seven days a week.
Learn More About iPlum Technical Support Contact Number
How to Port Your Number to iPlum
Number porting with iPlum is straightforward and involves only a few steps. We’ve compiled the process in a short video to help you understand how iPlum porting works.
Watch the video below.
Click the link below to port your number.
iPlum vs. Phone.com—Pricing
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iPlum and Phone.com have significantly different pricing models, with each service offering varying features in entry-level and higher plans.
How Much Does iPlum Cost?
iPlum costs $8.99 to $19.99 per month, depending on the plan you choose. Here’s a breakdown of iPlum plans:
Standard Plan – $8.99/user/month
- Includes mobile app calling and texting in the U.S. and Canada, voicemail, auto-replies, business hours, and phone tree.
Professional – $14.99/user/month
- This plan adds to Standard plan, web based calling and texting, secure encrypted texting, voicemail transcription, group and broadcast messaging, text archiving, and HIPAA compliance with a BAA for healthcare.
Premium – $19.99/user/month
- Offers everything in the Professional plan, plus call recording and compliance features for finance, insurance, legal, sales and support sectors.
How Much Does Phone.com Cost?
Phone.com costs $15 to $33.33 per month. Here’s a quick breakdown.
Basic – $15/user/month
- Includes calling, mobile and web apps, and one phone number per account. It's important to note that texting is not included in this plan.
Plus – $22.50/user/month
- The plan comes with outbound texting, enterprise-grade SMS, and voicemail transcription.
Pro – $33.33/user/month
- This plans include call recording and advanced analytics
Phone.com add-ons are priced as follows:
- ProSIM Mobility at $10 per month
- Call Recording on Basic or Plus plan at 8/month
How Does iPlum Pricing Compare to Phone.com’s
iPlum offers more value than Phone.com when you compare texting and calling features dollar for dollar.
For $14.99/month, iPlum’s Professional plan includes secure texting, voicemail transcription, group/broadcast messages, HIPAA compliance, and a second number—all built in.
To get similar features on Phone.com, you’d need at least the Plus plan, which costs $22.50 per month, plus ProSIM Mobility for $10 and voicemail transcription, totaling $32.50 per month per user.
Furthermore, iPlum's premium plan includes call recording for $19.99 per month. Phone.com, on the other hand, charges $33.33 per month on Pro or $30.50 per month on the Plus plan if you add the $8 recording fee.
Even the entry-level Standard plan at $8.99 includes calling, texting, voicemail, phone tree, and auto-replies, features that require upgrading to Phone.com’s $22.50 Plus plan.
Over a year, iPlum users can save $150 to $200 per line, giving you more communication tools out of the box.
iPlum vs. Phone.com—Frequently Asked Questions
Is iPlum HIPAA Compliant?
Yes. iPlum’s Professional and Premium plans include HIPAA-compliant calling, texting, voicemail, and fax. Each number comes with its own Business Associate Agreement (BAA).
Does Phone.com Support Texting on All Plans?
No. Texting is only available on the Plus and Pro plans. However, the Basic plan does not include outbound texting.
Can I Use iPlum Without Wi-Fi?
Yes. iPlum supports dual calling modes, allowing you to make calls using either data or your mobile carrier network.
Does Phone.com Offer a Second Number on Mobile?
Yes, but only through ProSIM Mobility, which costs an extra $10 per month per user and uses eSIM to integrate with your phone’s native dialer.
Does iPlum Work Internationally?
Yes, iPlum works in over 200 countries and supports 22 languages. Besides, you can make and receive calls or texts globally using Wi-Fi or mobile data, and add global credits for international communication without switching plans.
Is Phone.com Worth It?
Yes, Phone.com is worth it for businesses needing VoIP with CRM integrations and global number options. However, it can get expensive fast, especially if you need texting, mobile access, or call recording on multiple lines.
Why Choose iPlum Over Phone.com?
Phone.com has strengths. It is good for international numbers, plug-and-play CRM integration and video conferencing.
However, there are more than a few reasons to choose iPlum over Phone.com, including:
- Multilingual support
- Mobile Second Line for Canada
- Global app access in over 200 countries
- Texting availability in the entry-level plan
- Reliable customer service with live Zoom calls
- More robust texting tools, such as scheduling, templates, and auto-replies
- You don’t have to pay extra for call recording or dual network calling
Want in?
Click the link below to get started with iPlum.
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
