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This is an iPlum vs. Ooma comparison.
But first, here’s a quick snapshot of what you get with iPlum
- More essential calling and texting features for business.
- Mobile app, browser and desktop compatibility with the ability to bring your own device.
- 800 toll-free vanity lines
- Web-based calling, and much more.
That said, you can get a new iPlum number to experience firsthand how it stacks against Ooma by clicking the link below.
iPlum vs. Ooma—What Do Users Say?
One of the surest ways to learn what to expect with a business phone system is to read customer reviews. Below is a collection of iPlum and Ooma reviews showing what users appreciate and what could be improved.
Ooma Reviews
While Ooma users appreciate the service's call recording and voicemail, some reviews point to recurring issues with call quality, support, and mobile functionality.
❌ Long setup and recurring problems
"We had to call in frequently with problems... voicemail and call forwarding were problematic."—Joyce B., Capterra
❌ Limited mobile call identification
"No way of knowing if mobile forwarded calls are for my personal cell or from Ooma until you answer."—Ian F., Capterra
❌ Inconsistent call quality
"Some calls I was unable to hear the other person... even on a hardline."—Chris D., Capterra
❌ Support blames internet, doesn’t help
"Our phone has been losing the internet... they kept blaming our connection despite good speeds."—Sohrab S., Capterra
❌ Glitchy VOIP service
"Extremely glitchy... clients couldn’t reach our team on several occasions."—Rachel P., Capterra
On the upside, here’s what Ooma customers love about the service.
✔ Includes useful standard features
"Call recording is crucial and voicemail has been a game changer."—Allen E., Capterra
✔ Easy to use once set up
"Ooma office was very easy to implement, with a simple online interface." —Adrienne G., Capterra
iPlum Reviews
iPlum reviews point toward a robust business phone system that delivers reliable calling, HIPAA compliance, and essential texting features for business.
✔ Reliable for everyday use
"I loved the service of iPlum. It’s been consistent and works well for my daily communication needs."—Aeneas Felix, Google Play
✔ Great call quality
"Great app and excellent call quality. I’ve had no issues with voice clarity when speaking with clients."—Katerina G, Google Play
✔ HIPAA compliance
“Once we started using iPlum, we could conveniently communicate with [patients] while keeping their privacy too. The patients have been able to respond quickly as well, which speeds up our work.”— Nidhi, Capterra
✔ Good alternative to Skype
"They ported my Skype number, and I feel this app is much smoother than Skype. The features are solid and support has been helpful."—Syed Ahad, Google Play
✔ Makes small businesses look big
"Switching to iPlum allowed me to route calls professionally and filter out spam. As a solo business owner, this has saved me a ton of time." —Adrienne G., Google Play
✔ Easy app for calling
"Good app for calling. Simple interface, and it’s been reliable for staying in touch with clients."—Marjoe C, Google Play
❌ Minor setup learning curve
"It took me a while to figure out how to add a new line to our account."—Allie D., Google Play
Note: iPlum is easy to use thanks to an intuitive interface that allows you to navigate the features quickly. However, if you encounter any problems, we provide consistent and reliable customer support. Learn more about how to contact iPlum in the sections below.
Also read—Best Ooma Alternatives
iPlum vs. Ooma—What You Should Know
iPlum and Ooma phone systems differ in their capabilities, but more importantly, in the features available at various pricing tiers.
Below is a comparison to help you see how the two stack against each other at a glance.
Calling Features Built for Business
Ooma
Ooma holds its own when it comes to calling capabilities. It offers standard VoIP calling across all plans, including calls to the U.S., Canada, Mexico, and Puerto Rico.
It also features voicemail, call forwarding, ring groups, and a virtual receptionist. With these, you can effectively manage incoming calls.
That said, Ooma doesn’t offer features like custom phone trees or call transfer in its Essential plan. iPlum, by comparison, gives you more out of the box.
iPlum
The service caters to businesses looking for a seamless and cost-effective phone experience. The Standard plan, for instance, offers call transfer, music on hold, voicemail, and a professional phone tree with extensions.
While Ooma offers these features, they are reserved for higher tiers.
iPlum also allows you to:
- Forward calls to multiple devices
- Call on the mobile app or via the web
- Set specific rules during business hours
- Play custom out-of-office greetings after hours.
You can make calls over Wi-Fi, data, or mobile voice networks, which helps avoid dropouts in areas with poor signal. iPlum also gives you local or toll-free numbers and shows your business name on outgoing calls, thanks to true caller ID.
Start Business Calling With iPlum
Texting That Scales with Your Needs
Texting is an important tool in any business phone system worth your attention. Here's what you should know regarding what iPlum and Ooma offer when it comes to messaging for business.
Ooma
Sure, Ooma offers texting. However, it is only available in Pro and Pro Plus plans.
For starters, this means you’ll need to pay between $24.95 and $29.95 per user per month for this critical business feature.
iPlum
iPlum offers texting for $8.99 per month, which is three times cheaper than Ooma.
It is also worth noting that Ooma has a monthly message cap of 250 for Pro and 1,000 for Pro Plus.
Texting in the Standard plan isn’t the only thing iPlum offers. You also get:
- Scheduled texts for appointment reminders and follow-ups
- Group and broadcast messages for quick client outreach
- Templates that save time on repeated responses
- Auto-replies to stay responsive after hours or when busy
- Text-to-email forwarding to keep your team in the loop
And if you’re in an industry that handles sensitive information such as healthcare, finance, or legal, iPlum offers encrypted texting with 1-year archiving and optional HIPAA compliance.
That’s business texting done right, from the Standard plan up.
Get Texting That Grows With Your Needs
True Compliance for Regulated Industries
Ooma
Ooma can be HIPAA compliant. Therefore, you can use it to send encrypted media files, including voicemail, call recordings, and meeting recordings.
However, you need to know a few things. First, the HIPAA mode is, however, available in Pro and Pro plans. Second, you’ll need to make some trade-ins. The HIPAA mode turns off texting, removes media attachments from email notifications, and blocks bulk media downloads.
iPlum
iPlum, on the other hand, offers HIPAA compliance without sacrificing usability. With iPlum, encrypted texting, voicemail, and call recording remain usable in HIPAA mode. That way, you can securely message patients or clients and archive conversations for up to one year.
Speaking of archiving, Ooma stores call recordings for just 60 days, after which they’re no longer accessible. The short archiving duration means you risk losing important records if you don’t act quickly.
Plus, it makes it more challenging to support audits, respond to legal inquiries, or comply with retention policies in regulated industries.
iPlum’s HIPAA plan also includes a signed Business Associate Agreement (BAA) to help your business meet legal and contractual obligations.
Lastly, iPlum HIPAA compliance starts at a reasonable $14.99 per user per month, compared to Ooma's $24.95 monthly.
Team Setup and Multi-User Management
Ooma and iPlum have varying team and multi-user management capabilities as explained in the sections below.
Ooma
Ooma offers decent team management features, including extension dialling and ring groups. It even has a centralized portal for user management. But, as is the case with most of Ooma's premium features, these are only available in the Pro and Pro Plus plans.
iPlum
iPlum is equally robust when it comes to team and user management.
Admins can assign dedicated numbers or shared lines, set up call routing rules per user, and manage everyone from a single dashboard.
The best part is that iPlum allows plan reassignment. So, if a team member leaves, you can move the line to someone else without canceling the plan.
In addition, iPlum lets you:
- Create extensions for each team member
- Share a single number across departments
- Set custom call or message permissions
- Retain full control over call logs and message history
Add or remove users without service interruption
iPlum makes team set-up and multi-user management easy, whether you're running a clinic, a remote team, or a client-facing support desk.
Get a Phone System Built for Easy Team Management
Customer Support You Can Count On
“Shawn was exceptional! He guided me through the process and assisted me in getting my practice up and running. I am immensely grateful for individuals who dedicate their time to helping others in such a meaningful way.”—Kristy.
Nothing screams iPlum’s commitment to dedicated customer support more than feedback like this.
At iPlum, we understand how critical it is to get reliable help, especially when your phone system is the backbone of your business.
Whether you're a healthcare provider setting up HIPAA-compliant texting or a small business configuring call routing, you can be sure that iPlum’s customer service desk will be there to guide you through.
Every iPlum plan includes email support, and if you’re on the Professional or Premium tier, you can schedule live Zoom calls. iPlum allows you to connect with product experts to troubleshoot issues and help you get the most from your account.
See How to Contact iPlum Support
iPlum vs. Ooma—Pricing
iPlum and Ooma are priced differently as outlined below.
How Much Does iPlum Cost?
iPlum costs $8.99 to $19.99 per user per month, depending on your plan, as follows
Standard Plan – $8.99/user/month
Includes mobile app calling and texting in the U.S. and Canada, voicemail, auto-replies, business hours, and phone tree.
Professional – $14.99/user/month
This plan builds upon the Standard plan, offering web-based calling and texting, secure encrypted texting, voicemail transcription, group and broadcast messaging, text archiving, and HIPAA compliance with a Business Associate Agreement (BAA) for healthcare.
Premium – $19.99/user/month
Offers everything in the Professional plan, plus call recording and compliance features for finance, insurance, legal, sales, and support sectors.
How Much Does Ooma Cost?
Ooma’s pricing ranges from $19.95 to $29.95 per user per month, depending on your plan. Here's a breakdown of what each plan offers:
Essentials Plan – $19.95/user/month
Includes features such as standard VoIP calling, voicemail, call forwarding, and mobile and desktop apps.
Pro Plan – $24.95/user/month
Offers functionalities such as texting (up to 250 messages per month), voicemail transcription, call recording, and caller ID.
Pro Plus – $29.95/user/month
The plan includes call features such as call queues, team chat, and video conferencing for up to 100 participants.
How Does iPlum Pricing Compare to Ooma
iPlum is more cost-effective than Ooma. And, it doesn’t compromise value.
With iPlum, pricing starts at $8.99 per user, with key features such as unlimited texting, a phone tree, and voicemail included in the Standard tier.
Ooma’s pricing, on the other hand, starts at $19.95 per user and doesn’t include texting unless you upgrade to a higher plan. iPlum’s HIPAA-compliant Professional plan is just $14.99, while Ooma requires a $29.95 Pro Plus plan for advanced features.
iPlum also allows reassigning annual plans, helping teams avoid waste, but texting and call recording require upgrades to higher-cost plans.
How to Port Your Number Into iPlum
You can port your existing number into iPlum in minutes. Watch the video below for a step-by-step guide.
iPlum vs. Ooma—Frequently Asked Questions (FAQs)
What’s Better Than Ooma?
iPlum is better than Ooma if you’re in for a business phone system that offers essentials like unlimited texting, call recording, auto-attendant, and HIPAA compliance without blowing your budget.
What Are the Disadvantages of Ooma?
One disadvantage of Ooma depends heavily on a strong internet connection. This means. iPlum supports Wi-Fi, data, and mobile voice networks, offering more reliable calling even in low-signal or rural areas.
Is Ooma the Best VoIP?
While a decent VoIP provider, it doesn’t offer the same value, texting flexibility, or compliance support as competitors such as iPlum, especially for regulated industries or users watching their monthly budget.
Why You Should Pick iPlum Over iPlum
Ooma can be a good VoIP provider. However, choose iPlum over Ooma if you want iPlum for less.
With iPlum, you get:-
- Lower starting price – iPlum starts at $8.99 per user per month, while Ooma begins at $19.95 monthly.
- Cost-effective texting – Included in iPlum’s standard plan; Ooma requires a Pro or Pro Plus plan to access texting
- HIPAA compliance – iPlum offers HIPAA features with a signed BAA at $14.99. Ooma only enables HIPAA in higher plans and with tradeoffs.
- Flexible calling network – iPlum supports Wi-Fi, data, and cellular voice, improving reliability in low-signal areas.
- Reassignable plans – You can transfer iPlum plans if a team member leaves.
- Better team control – iPlum allows you to manage users, lines, and permissions from a single dashboard.
Getting started with iPlum is easy. Simply create the link below to create your account.
Disclaimer: This article is intended for general informational purposes and may not reflect the most current features or capabilities of the products or companies mentioned. For the most accurate and up-to-date information, please refer to the official sources of each company.
