How to Localize Business for your Customers with a Toll-Free Number?

Experiences from our Customers

Dan T. is the owner of a midwest company and he found a way to simplify doing business with his customers in multiple states.  Dan uses iPlum Toll free phone number, and his sales and customer service employees can now make instant connections with customers via phone calls and text.

The Challenge: How to Become a Local Supplier to Customers in Different States of US & Canada?

Many local businesses face challenges in building their brands across the entire United States and Canada.

“We must constantly keep in touch with consumers and win their trust, so we can build brand loyalty and grow our business,” said Dan. “We need to be easily reachable and instantly responsive, as though we are providing local support, notwithstanding different time zone separation.”

The company could not afford a physical presence in multiple states at this stage in its growth. Dan was looking for a cost-effective solution that dramatically improved North America communications.

The Solution: iPlum Toll-free Phone Number for Business

Dan heard the iPlum ad on satellite radio, offering multi channel Toll-free number. He reserved a vanity number for his business and in few minutes he was thrilled that he could get a toll-free phone number matching his business brand.

“I started using iPlum to call my clients using toll-free number,” said Dan.

"The beauty of it is that customers can now reach us for orders and support with a free call or text message."

"In the case where a client missed our call, they could call us right back with a free call. It works like a charm.”

With cost-effective calling rates in 200+ countries, iPlum is ideal for overseas business. “The simplicity of calling and texting from my own phone without having to worry about roaming call charges is a huge benefit when I am on business travel,” said Dan.

"iPlum works just the same, with crystal clear voice, no dropped calls.”

Dan setup the free IVR in iPlum portal and decided to get iPlum phone numbers for the entire staff at his company. “A large chunk of our business comes from customers in coastal states,” said Dan. “The benefit of instant communications is huge in our line of business and the return on investment is fantastic. Now each one of my employees has a second business line on a personal cell phone, provided by iPlum phone number, and everyone is always reachable by our U.S. and Canada customers, just like calling or texting a local number.”

Billing for multiple iPlum users can be consolidated with a convenient, cloud based console for business account. Dan’s assistant set up a group account, provisioned the entire team and paid for iPlum phone numbers using a corporate account. This eliminated the complexity of having each user buy individually.

“By keeping business contacts, call lists, voicemail, text messages and attachments in the iPlum app, business information is cleanly separated from personal calls and texts,” said Dan. “As a bonus, with this we also cracked the BYOD (Bring Your Own Device) conundrum, finally!” iPlum provides an extra layer of security for business communications while keeping personal phone numbers, calls and texts private – a win-win for corporate data security and personal privacy.


Dan and his employees now have instant connection with their customers via text or phone call, right on their cell phones. The expensive business phone system in the office is now unplugged and retired.

“Customers can now reach us for orders and support with a free call or text message,” said Dan. “My employees can call them right back or chat using their cell phones, without having to worry about privacy.” Customers are happy and the business is booming.

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